Our awards and recognition

The passionate pursuit of better drives our mission to serve clients, teammates, and stakeholders.

The recognition we've earned is reflective of our mission. Here's a list of our awards in client experience; workplace culture, including diversity, equity, and inclusion; volunteerism; and supplier diversity.

Client experience

Our mission to clients is to provide distinctive, secure, and successful client experiences through touch and technology.

  • BB&T now Truist Dealer Retail Services team was recently recognized by J.D. Power for being #1 in customer satisfaction with consumer loans among mass market brands in its 2020 U.S. Consumer Financing Satisfaction Study. 
  • U, BB&T now Truist’s mobile banking app, earned the number one ranking in the J.D. Power 2020 U.S. Banking Mobile App Satisfaction Study℠ among national U.S. banks 
  • LightStream, the national online lending division of SunTrust now Truist, earned the number one ranking in the J.D. Power 2020 U.S. Consumer Lending Satisfaction Study℠ among personal loan lenders. 
  • BB&T now Truist recognized as a leader in “ease of use” and “financial fitness” in Javelin’s 2020 Mobile Banking Scorecard 
  • BB&T now Truist recognized as a leader in “ease of use” and “financial fitness” and SunTrust now Truist recognized as a leader in “ease of use” in Javelin’s 2020 Online Banking Scorecard 
  • LightStream named by The Ascent as a 2020 Personal Loan Award winner for: 
    • Best Personal Loan Overall 
    • Best Low-Interest Personal Loan 
    • Best Medical Loan 
    • Best Personal Loan for Renovations
  • Truist recognized by Fannie Mae in its 2020 Servicer Total Achievement and Rewards (STAR) Program for mortgage servicing excellence and solution delivery.

Workplace culture and diversity, equity, and inclusion

Our mission to teammates is to create an inclusive and energizing environment that empowers teammates to learn, grow, and have meaningful careers.

  • Human Rights Campaign’s Corporate Equality Index – 100% score; Best Place to Work - 2020, 2021
  • “Top 50 Employers” by “CAREERS & the disABLED" magazine - 2020, 2021
  • Forbes Best Employers for Women 2020
  • Forbes Best Employers for Veterans 2020
  • 2020 United States Black Chambers (USBC) Corporation of the Year Award
  • 2021 Readers’ Choice Award and Top 50 employer by Equal Opportunity magazine

Corporate social responsibility and reputation

We believe that meeting community needs is everyone’s role at Truist, and as one team with combined resources, we’re creating positive impact on a whole new scale.

  • U.S. President’s Volunteer Service Award by Junior Achievement
  • FORTUNE World's Most Admired Companies 2021
  • Corporate Philanthropy Award from Boys & Girls Clubs of America
  • Spirit of North Carolina Award from United Way of Central Carolinas

Supplier diversity

We make it our priority to ensure our suppliers reflect who we are as a community and company. Through qualified and innovative diverse-businesses, we proactively partner with diverse suppliers who enhance our client experience, strengthen our operations, and enrich our communities.

  • Greater Women's Business Council 2020 TOP Corporation by Greater Women’s Business Council for empowering women in business
  • 2020 Top 50 Best-of-the-Best Corporations for Inclusion by National LGBT Chamber of Commerce (NGLCC) and their partners in the National Business Inclusion Consortium (NBIC).
  • Florida State Minority Supplier Development Council– President’s Award
  • U.S. Pan Asian American Chamber of Commerce – Top 35 Corporate Star Recognition