Everyone should be able to access banking services.
We’re committed to people with disabilities—and we provide full and equal access to all services. We offer a variety of accommodations to make banking accessible and convenient for all of our clients.
We're here to help.
If you’re experiencing accessibility issues with our locations, websites, or mobile apps because of an impairment or assistive technology such as a screen reader, Braille display, screen magnifier, or hearing aid, contact us to request assistance:
Call client service support at 800-226-5228.
Clients with hearing impairments can call us via TDD at 888-833-4228.
We accept calls made using Telecommunications Relay Services. Dial 711 to initiate a call.
Our Truist branches have:
Designated accessible parking spaces
Curb cuts and ramps
Are equipped with headphone features and speech output with voice guidance in English and Spanish
Have keypad keys with tactile markings and Braille labels
Are designed to comply with height and reach requirements for people with mobility impairments
Reasonable accommodations are provided at no cost to the customer. These include:
Braille, large print, and audio CD statement conversion for most account types
Interpreters for people with hearing impairments
Accessible electronic documents
Call or visit a local branch to request specific accessibility services. Depending on the nature of the request, we may need advance notice to provide the accommodation.
We recognize and value diversity and inclusion, among both our employees and our clients. And we’re aware of the challenges that users with disabilities have in using technology not suited to their needs. We’ve made an organizational commitment to ensure all digital information, applications, websites, and services are accessible for people with disabilities.
Financial Education for Individuals with Developmental Disabilities
The My Money Program, created by the Florida Department of Financial Services, is a comprehensive and inclusive financial literacy program and resource clearinghouse for individuals with developmental disabilities, their family members and caregivers.
My Money allows people to learn and practice financial skills at their own pace, using interactive games, activities and educational videos. Lessons focus on money basics, banks and credit unions, accounts, budgeting, government benefit programs and ways to find and keep employment.