Accessibility at Truist

 
Everyone should be able to access banking services.

We’re committed to people with disabilities—and we provide full and equal access to all services. We offer a variety of accommodations to make banking accessible and convenient for all of our clients.

We're here to help.

If you’re experiencing accessibility issues with our locations, websites, or mobile apps because of an impairment or assistive technology such as a screen reader, Braille display, screen magnifier, or hearing aid, contact us to request assistance:

  • Call client service support at 844-487-8478.
  • Clients with hearing impairments can call us via TDD/TTY at 888-833-4228.
  • We accept calls made using Telecommunications Relay Services. Dial 711 to initiate a call.

Branches

Our Truist branches have:

  • Accessible entrances
  • Designated accessible parking spaces
  • Curb cuts and ramps

ATMs

Our ATMs:

  • Are equipped with headphone features and speech output with voice guidance in English and Spanish
  • Have keypad keys with tactile markings and Braille labels
  • Are designed to comply with height and reach requirements for people with mobility impairments

Accessible Services

Reasonable accommodations are provided at no cost to the customer. These include:

  • Braille, large print, and audio CD statement conversion for most account types
  • Interpreters for people with hearing impairments
  • Accessible electronic documents
  • Guideline/raised-line checks

Call or visit a local branch to request specific accessibility services. Depending on the nature of the request, we may need advance notice to provide the accommodation.

Online experience

We recognize and value diversity and inclusion, among both our employees and our clients. And we’re aware of the challenges that users with disabilities have in using technology not suited to their needs. We’ve made an organizational commitment to ensure all digital information, applications, websites, and services are accessible for people with disabilities.

Our digital accessibility efforts are based on the World Wide Web Consortium’s (W3C’s) Web Content Accessibility Guidelines (WCAG), the Section 508 of the Rehabilitation Act and the Americans with Disabilities Act (ADA). We test our digital content with many combinations of browsers and assistive technology applications, and we conduct usability testing with people who have disabilities to make sure our digital information and services are understandable and easy to use. 

Financial Education for Individuals with Developmental Disabilities

The My Money Program, created by the Florida Department of Financial Services, is a comprehensive and inclusive financial literacy program and resource clearinghouse for individuals with developmental disabilities, their family members and caregivers.

My Money allows people to learn and practice financial skills at their own pace, using interactive games, activities and educational videos. Lessons focus on money basics, banks and credit unions, accounts, budgeting, government benefit programs and ways to find and keep employment.