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We’re committed to people with disabilities—and we provide full and equal access to all services. We offer a variety of accommodations to make banking accessible and convenient for all of our clients.
If you’re experiencing accessibility issues with our locations, websites, or mobile apps because of an impairment or assistive technology such as a screen reader, Braille display, screen magnifier, or hearing aid, contact us to request assistance:
Our Truist branches have:
Reasonable accommodations are provided at no cost to the customer. These include:
Call or visit a local branch to request specific accessibility services. Depending on the nature of the request, we may need advance notice to provide the accommodation.
We recognize and value diversity and inclusion, among both our employees and our clients. And we’re aware of the challenges that users with disabilities have in using technology not suited to their needs. We’ve made an organizational commitment to ensure all digital information, applications, websites, and services are accessible for people with disabilities.
Our digital accessibility efforts are based on the World Wide Web Consortium’s (W3C’s) Web Content Accessibility Guidelines (WCAG), the Section 508 of the Rehabilitation Act and the Americans with Disabilities Act (ADA). We test our digital content with many combinations of browsers and assistive technology applications, and we conduct usability testing with people who have disabilities to make sure our digital information and services are understandable and easy to use.
The My Money Program, created by the Florida Department of Financial Services, is a comprehensive and inclusive financial literacy program and resource clearinghouse for individuals with developmental disabilities, their family members and caregivers.
My Money allows people to learn and practice financial skills at their own pace, using interactive games, activities and educational videos. Lessons focus on money basics, banks and credit unions, accounts, budgeting, government benefit programs and ways to find and keep employment.