You can expect to receive a periodic billing statement at least once a month.
If your account is set up to have property taxes, insurance, and/or mortgage insurance paid on your behalf, you can expect to receive an Annual Escrow Account Disclosure statement at least once a year.
It’s important to pay attention to this statement because changes to escrowed amount due can impact your payment. You’ll then want to make appropriate adjustments to your payments to ensure your account stays current.
You can view and download all your statements by signing in to your account at truist.com/signin. You can also opt in to paperless statements once you are signed in to your account.
The primary borrower on a mortgage will receive a paper statement at the address they have provided. Any additional borrowers residing at a different address can view and download these statements online.
All borrowers should sign up for online banking, then set payment alerts, to keep informed of the payment history, as it impacts their credit.