Contact a Truist teammate

Contact us right away at 844-4TRUIST (844-487-8478) if you think you’re a victim of fraud or think you’ve received fraudulent contact from Truist.

Remember, we’ll never ask you to provide, update, or verify your personal or account information over email, text, or social media. If you receive any unsolicited communications asking you to provide passwords, Social Security numbers, PINs, credit or check card numbers, or other confidential information, let us know.

We’re here for you. Call us—or find additional emergency resources.

• Consumer lending and credit card support: 844-4TRUIST (844-487-8478)
• If your mortgage originated with SunTrust, contact (800) 634-7928. If your mortgage originated with BB&T, contact (800) 295-5744.
• All other needs: 844-4TRUIST (844-487-8478)
  • Outside the U.S.: +1-910-914-8250
  • We accept calls made using Telecommunications Relay Service (TRS). Dial 7-1-1 to initiate a call.

If you’re experiencing financial hardship because of COVID-19, we’re here to help. Learn more about our payment relief and recovery tools:

• Business
• Residential mortgage
• Personal loans

If you believe your credit has been wrongfully impacted, submit this form online and we’ll investigate.

You may also print and mail it to:

Truist Bank
Credit Bureau Services
PO Box 849
Wilson, NC 27894

You can contact your local Truist branch, or call 844-4TRUIST (844-487-8478)
Learn more here about how to report fraud. 

Immediately contact your local Truist branch, or call 844-4TRUIST (844-487-8478)
Learn more here about how to report fraud. 

We can help you find your user ID, or reset your password.

Don’t have a user ID? You'll need to register for online banking.

Need help with online or mobile banking? Call 888-228-6654.      

Personal Check Orders

For First-time Check Orders

• Online – Sign in to Truist Online Banking, and click Order Checks. Follow the instructions.
• By Phone – For initial check orders, call Truist at 844-4TRUIST (844-487-8478).

For Check Reorders

• Online – Sign in to Truist Online Banking, and click Order Checks. Follow the instructions.
• By Phone – For check reorders, call Deluxe at 877-838-5287.

Business Check Orders

For First-time Check Orders and Check Reorders

• Online – Sign in to Truist Online Banking and click Order Checks. Follow the instructions.
• By Phone – For initial check orders or check reorders, call Deluxe at 800-559-6134.

Overdraft fees happen when you spend more than you have in your checking account—but you won’t get any with a Truist One Checking or Truist Confidence Account.

Overdraft services help make sure your transactions go through when you need them to. Here’s how they work:

Overdraft Protection¹ Link another Truist account, like a savings account, to your checking account. If you overdraft your checking account, we’ll automatically transfer available funds to your checking account from the linked account to allow the transaction to go through. There’s no fee for this service.

Overdraft Coverage² Allows us to pay ATM and one-time debit card transactions when your available balance can’t cover the transaction. You may be charged a $36 fee for each overdraft transaction—and can be charged up to three fees per day. If the original transaction amount is less than $5, we will not charge an overdraft fee.

Passcodes are an added security measure for online and mobile banking. If we detect unusual or suspicious activity at sign in, we'll send you a unique passcode by text or email to verify your identity. Make sure your phone number and email address are up to date in online banking.

Make sure we know the best ways to reach you so we can keep you informed. Verify or update your contact info through online banking, or call 844-4TRUIST (844-487-8478).

To send a wire within the U.S., you’ll be asked to provide your name, complete street address, Truist account number, and crediting information. Crediting information includes your bank name, complete street address, and routing number, and the recipient’s name, complete street address, and account number.

Yes. Debit and ATM cards have daily purchase and withdrawal limits, which can be found in your Personal Accounts Fee Schedule. You can also get information on these limits by calling us at 844-4TRUIST (844-487-8478), or visiting your local branch.

On your personal checks, your routing number is the nine-digit number on the bottom left of your check. It’s followed by your account number, which is usually 13 numbers. You can also find it in your account information in online and mobile banking. Just select the account you need information for, and then select "View account details".