Contact Us
Contact Us
Let's connect.
Ways to contact us
Talk to someone Monday through Friday, 8am to 8pm ET, Saturday, 8am to 5pm ET, closed Sunday. Or get 24-hour automated assistance.
Talk to someone Monday through Friday, 8am to 8pm ET, Saturday, 8am to 5pm ET, closed Sunday. Or get 24-hour automated assistance.
Find a specific Truist professional by name, location, or financial need.
Stay safe—don’t share your account number, password, Social Security number, or PIN when you contact us through social media.
Ways to prepare, respond, and recover.
Plan ahead—and rest easy knowing you’re ready for whatever comes next. Start by gathering your important financial, personal, household, and medical information.
Make sure your contact info is up to date:
Operation HOPE provides support services for things like Federal Emergency Management Agency (FEMA) applications and appeals, Small Business Administration (SBA) loans, obtaining copies of destroyed documents, financial counseling, working with creditors, and more.
Learn more about Operation HOPEContact us right away at 844-4TRUIST (844-487-8478) if you think you’re a victim of fraud or think you’ve received fraudulent contact from Truist.
Remember, we’ll never ask you to provide, update, or verify your personal or account information over email, text, or social media. If you receive any unsolicited communications asking you to provide passwords, Social Security numbers, PINs, credit or check card numbers, or other confidential information, let us know.
We’re here for you. Call us—or find additional emergency resources.
If you’re experiencing financial hardship because of COVID-19, we’re here to help. Learn more about our payment relief and recovery tools:
If you believe your credit has been wrongfully impacted, submit this form online and we’ll investigate.
You may also print and mail it to:
Truist Bank
Credit Bureau Services
PO Box 849
Wilson, NC 27894
You can contact your local Truist branch, or call 844-4TRUIST (844-487-8478)
Learn more here about how to report fraud.
Immediately contact your local Truist branch, or call 844-4TRUIST (844-487-8478)
Learn more here about how to report fraud.
We can help you find your user ID, or reset your password.
Don’t have a user ID? You'll need to register for online banking.
Need help with online or mobile banking? Call 888-228-6654.
Personal Check Orders
For First-time Check Orders
For Check Reorders
Business Check Orders
For First-time Check Orders and Check Reorders
Overdraft fees happen when you spend more than you have in your checking account—but you won’t get any with a Truist One Checking or Truist Confidence Account.
Overdraft services help make sure your transactions go through when you need them to. Here’s how they work:
Overdraft Protection1 Link another Truist account, like a savings account, to your checking account. If you overdraft your checking account, we’ll automatically transfer available funds to your checking account from the linked account to allow the transaction to go through. There’s no fee for this service.
Overdraft Coverage2 Allows us to pay ATM and one-time debit card transactions when your available balance can’t cover the transaction. You may be charged a $36 fee for each overdraft transaction—and can be charged up to three fees per day. If the original transaction amount is less than $5, we will not charge an overdraft fee.
Passcodes are an added security measure for online and mobile banking. If we detect unusual or suspicious activity at sign in, we'll send you a unique passcode by text or email to verify your identity. Make sure your phone number and email address are up to date in online banking.
Make sure we know the best ways to reach you so we can keep you informed. Verify or update your contact info through online banking, or call 844-4TRUIST (844-487-8478).
To send a wire within the U.S., you’ll be asked to provide your name, complete street address, Truist account number, and crediting information. Crediting information includes your bank name, complete street address, and routing number, and the recipient’s name, complete street address, and account number.
Yes. Debit and ATM cards have daily purchase and withdrawal limits, which can be found in your Personal Accounts Fee Schedule. You can also get information on these limits by calling us at 844-4TRUIST (844-487-8478), or visiting your local branch.
On your personal checks, your routing number is the nine-digit number on the bottom left of your check. It’s followed by your account number, which is usually 13 numbers. You can also find it in your account information in online and mobile banking. Just select the account you need information for, and then select "View account details".
Emergency
Contact us right away at 844-4TRUIST (844-487-8478) if you think you’re a victim of fraud or think you’ve received fraudulent contact from Truist.
Remember, we’ll never ask you to provide, update, or verify your personal or account information over email, text, or social media. If you receive any unsolicited communications asking you to provide passwords, Social Security numbers, PINs, credit or check card numbers, or other confidential information, let us know.
We’re here for you. Call us—or find additional emergency resources.
If you’re experiencing financial hardship because of COVID-19, we’re here to help. Learn more about our payment relief and recovery tools:
If you believe your credit has been wrongfully impacted, submit this form online and we’ll investigate.
You may also print and mail it to:
Truist Bank
Credit Bureau Services
PO Box 849
Wilson, NC 27894
You can contact your local Truist branch, or call 844-4TRUIST (844-487-8478)
Learn more here about how to report fraud.
Immediately contact your local Truist branch, or call 844-4TRUIST (844-487-8478)
Learn more here about how to report fraud.
We can help you find your user ID, or reset your password.
Don’t have a user ID? You'll need to register for online banking.
Need help with online or mobile banking? Call 888-228-6654.
Popular Topics
Personal Check Orders
For First-time Check Orders
For Check Reorders
Business Check Orders
For First-time Check Orders and Check Reorders
Overdraft fees happen when you spend more than you have in your checking account—but you won’t get any with a Truist One Checking or Truist Confidence Account.
Overdraft services help make sure your transactions go through when you need them to. Here’s how they work:
Overdraft Protection1 Link another Truist account, like a savings account, to your checking account. If you overdraft your checking account, we’ll automatically transfer available funds to your checking account from the linked account to allow the transaction to go through. There’s no fee for this service.
Overdraft Coverage2 Allows us to pay ATM and one-time debit card transactions when your available balance can’t cover the transaction. You may be charged a $36 fee for each overdraft transaction—and can be charged up to three fees per day. If the original transaction amount is less than $5, we will not charge an overdraft fee.
Passcodes are an added security measure for online and mobile banking. If we detect unusual or suspicious activity at sign in, we'll send you a unique passcode by text or email to verify your identity. Make sure your phone number and email address are up to date in online banking.
Make sure we know the best ways to reach you so we can keep you informed. Verify or update your contact info through online banking, or call 844-4TRUIST (844-487-8478).
To send a wire within the U.S., you’ll be asked to provide your name, complete street address, Truist account number, and crediting information. Crediting information includes your bank name, complete street address, and routing number, and the recipient’s name, complete street address, and account number.
Yes. Debit and ATM cards have daily purchase and withdrawal limits, which can be found in your Personal Accounts Fee Schedule. You can also get information on these limits by calling us at 844-4TRUIST (844-487-8478), or visiting your local branch.
On your personal checks, your routing number is the nine-digit number on the bottom left of your check. It’s followed by your account number, which is usually 13 numbers. You can also find it in your account information in online and mobile banking. Just select the account you need information for, and then select "View account details".
How to prepare for natural disasters.
By knowing what to do when disaster strikes, you can react with confidence.
Have enough food, water, and supplies to survive for at least 72 hours.
Assembling your own emergency financial first aid kit helps you prepare for any situation.
Disasters are ever-changing, so you need to get updates to respond accordingly.