BB&T and SunTrust mortgages are transitioning to Truist. 

If you originated your mortgage with BB&T or Truist, we're happy to serve you right here. If it started with SunTrust, we're working hard to bring your account aboard. For now, continue on to learn how to manage your mortgage.

Considering a home purchase or refinance? We'll take great care of you.

Manage and pay your home mortgage.

SunTrust clients

If your mortgage originated with SunTrust, there is good news: the terms of your loan haven't changed. For now, you can continue to count on exceptional service from SunTrust Mortgage.

Need help now? Call us at 800-634-7928. We’re available Monday through Friday, 8 am to 8 pm ET, and Saturday, 9 am to 3 pm ET.

BB&T clients

If your mortgage originated with BB&T, your loan terms won’t change. You can look forward to an enhanced experience (Goodbye, payment coupon books. Hello, monthly statements!) plus the personal service you deserve.

Need help now? Call us at 888-946-8730. We’re available Monday through Friday, 8:30 am to 7 pm ET, and on Saturdays from 9 am to 1 pm ET.

You have several convenient payment methods available to you. To learn about common mortgage servicing fees, view our Manage Your Mortgage Fee Schedule (PDF).

BB&T mortgage payment options

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Set up recurring payments for your home mortgage

There’s a much simpler way to check off paying your mortgage from your monthly to-do list. Set up auto-recurring payments—it only takes a few minutes and will save you even more time.

You can also complete the Draft Authorization Form (PDF) and mail or fax the completed form. Attaching a voided check or deposit slip will help us verify your account information, though it’s not required.

Truist Mortgage
PO Box 1868
Greenville, SC 29602-1868

Fax: 252-293-9056

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Pay in online banking

Make your mortgage payment from your desktop or mobile device using your checking or savings account. Sign in to your Truist online banking, or register for online access to get started.

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Visit a branch

Find a branch to make your payment in person at any of our locations.

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Pay by phone

To make a payment with our automated line, call 800-295-5744. Select option 1 for mortgage loan information, then select option 4 to make a payment.

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Mail your mortgage payment

Mailing instructions vary whether you have a coupon book or a statement.

With a coupon book, mail your payment along with payment coupon to:

BB&T Mortgage Payment Center
PO Box 580022
Charlotte, NC 28258-0022

With a billing statement, mail your payment along with billing statement to:

BB&T Mortgage Payment Center
PO Box 580302
Charlotte, NC 28258-0302

Wherever you are in your mortgage journey, Truist can help.

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Buy a home

Find the right mortgage with the right tools—and a team you can trust. Our calculators show you how much you can comfortably afford. And you can track your application progress in real time with our app. Loan officers are just a call or click away with answers to all your mortgage questions.

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Refinance your home

Today could be the day to lower your payment or consolidate debt. Start by checking our daily refinance rates to see how much you could save on your monthly mortgage payment. 

Frequently asked questions for BB&T mortgage clients

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Your monthly payment will increase or decrease with any change to your taxes or insurance. If your taxes and/or insurance premiums are higher or lower than expected, you'll experience a shortage or surplus in your escrow account. This change will ultimately affect your monthly payment. You could experience a shortage because:

  • Your property taxes and/or insurance premiums increased.
  • Your taxes were reassessed.
  • The due date for your property taxes and/or insurance premiums changed.
  • Your insurance provider(s) changed.

If you experience a shortage, you have a couple of options:

  • Option 1: Repay the escrow shortage in full. Please note, if your tax and/or insurance premiums increased, your monthly mortgage payment may still increase, even if you pay the entire shortage.
  • Option 2: Do nothing, and your shortage will spread equally over 12 months automatically.

In the event your insurance company has processed your claim and issued you a loss claim check, please contact Loss Claims at 888-882-1827 so we may determine the best way to process your check. You can mail your check to:

Branch Banking & Trust Company
Loss Draft Correspondence
PO Box 6501
Springfield, OH 45501

Overnight mailing address:

Branch Banking & Trust Company
Loss Draft Correspondence
One Assurant Way
Springfield, OH 45505

Representatives are available Monday through Friday, 8 am to 8 pm ET, and on Saturday, 9 am to 3 pm.

If you’re seeking COVID relief, please visit our Truist Mortgage Payment Relief website for more information.

BB&T has several programs to assist clients who are experiencing a hardship that's affecting their ability to stay current with their mortgage payments. The following sources can help you learn more about assistance options and begin the application process:

There are three ways to get payoff information on your loan:

  1. Online – Sign in to your BB&T mortgage loan account and access the Loan Servicing Center.
  2. Automated phone – Call 800-295-5744. Select option 1 for mortgage loan information, then select option 2 for payoff information.
  3. Phone – Contact customer service at 800-295-5744. Representatives are available Monday through Friday, 8:30 am to 7 pm ET.

Not all loans are eligible for PMI cancellation. Loans that are eligible have specific guidelines that may change at any time.

Single family dwelling mortgage loans secured by a primary residence and closed after July 29, 1999, are covered under the Homeowner's Protection Act (HOPA) of 1998. The Act gives customers the right to request PMI deletion once the Loan to Value (LTV) ratio reaches 80%. PMI will automatically terminate once the loan reaches its scheduled 78% date as long as the loan is current.

A request may be submitted by mail or fax to:

BB&T Mortgage
Attention: PMI Review
PO Box 2068
Greenville, SC 29602-2068

Fax: 252-293-9070

If you have any questions, we encourage you to please contact customer service at 800-295-5744. Office hours are Monday through Friday, 8:30 am to 7 pm ET.