Getting started with your Truist mortgage

Download our mobile app.

Enjoy super-fast access to manage your mortgage.

Enroll in Truist online banking.

It takes just minutes.

Watch a quick overview for setting up your account.

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At Truist, we understand what home means to you. We want to help you stay informed, and in control.

Click, tap, and you’re in – Truist.com/myhomeloan. Everything you need to keep tabs on your mortgage can be found in online banking or our app. Manage your account, set up alerts, keep track of escrows and year-end tax statements, and take your banking paperless. Learn more at Truist.com/myhomeloan.

And you can forget about checks … pay the easy and convenient way with recurring transfers through your online bank account or mobile Bill Pay. Learn more at Truist.com/myhomeloan.

Your periodic billing statements are a great way to keep track of your payments and the equity you’re building in your home, and you’ll get it every month, either online or sent to your home.

Our statements are designed to make things simpler and more straightforward for you. Taking a few moments to review it each month will help you stay on top of all of the important details, like:

  • Your balance amounts and due dates
  • Your current interest rate
  • Your payment breakdown
  • Your transaction history

Have other questions? Turn your statement over for a convenient road map to finding the right resources.

With your statement, you’ll also find financial tips, tools, and solutions to help keep you in control of your account.

Your statement always includes direct contact information, in case you have any questions. We’re here to help you, however you want to reach out:

  • Click – Truist.com/myhomeloan
  • Call – Our client services department. If you have questions, we have answers.
  • Come in – To our branches

We’re here to help. So let’s talk about where you’re headed. We’ll work with you on a plan to help you get there. We are so excited to be a part of your homeownership journey, and we thank you for that opportunity.

Stay current on your mortgage statement and more. Sign up for Truist online banking at Truist.com/myhomeloan.

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Was your mortgage transferred to Truist? You might find this helpful.

This servicing transfer does not change the original terms and conditions of your mortgage. You will not be charged a late fee for 60 days, and we will not report your account as delinquent to the credit reporting agencies during the first 90 days of your loan transfer.


If you believe your credit has been wrongfully impacted by a transfer, submit this form online and we'll investigate.
 

You may also print and mail it to:


Truist Bank
Credit Bureau Services
P.O. Box 849
Wilson, NC 27894

Wondering when to begin paying your mortgage with Truist?

The first billing statement you receive from Truist will show the due date of the first payment you should send directly to Truist.


Your previous servicer will forward any recent payments received by them after the transfer.

Looking for a form?

From setting up recurring payments to filing a credit dispute, find everything you need to help manage your mortgage in a convenient format.

Considering a home purchase or refinance? We’ll take great care of you.

Buy a home

Find the right mortgage with the right tools—and a team you can trust. Our calculators show you how much you can comfortably afford. And you can track your application progress in real time with our app. Loan officers are just a call or click away with answers to all your mortgage questions.

Refinance your home

Today could be the day to lower your payment or consolidate debt. Start by checking our daily refinance rates to see how much you could save on your monthly mortgage payment.

We’re here when you need us.

Contact us by phone.

Call us at 800-634-7928
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We accept calls made using Telecommunications Relay Service (TRS). Dial 7-1-1 to initiate a call.
 

Hours
Monday - Friday: 8 am - 8 pm ET
Saturday: 9 am - 3 pm ET

 

Visit a branch near you.