You have several convenient payment methods available to you.

To learn about common mortgage servicing fees, view our Manage Your Mortgage Fee Schedule (PDF). New York state residents, access this version (PDF).

Set up recurring payments for your home mortgage.

There’s a much simpler way to check off paying your mortgage from your monthly to-do list. Set up auto-recurring payments—it only takes a few minutes and will save you even more time.

You can also complete the Recurring Payment Authorization Form (PDF) and mail or fax the completed form. Attaching a voided check or deposit slip will help us verify your account information, though it’s not required.

Truist Mortgage
P.O. Box 1868
Greenville, SC 29602-1868

Fax: 844-217-5137

Pay off your mortgage—fast.

Make an extra payment that goes straight to your principal—and pay off your home loan even sooner. Select the Bi-Weekly® Mortgage Payment Plan to make 26 half mortgage payments versus 12 full payments, which most years can equal one full extra payment per year.

During your first month of enrollment, you must pay both your regular monthly payment plus your two half payments. After, you’ll start paying half of the total monthly mortgage payment every two weeks via recurring debits.

Visit a branch.

Find a branch to make your payment in person at any of our locations.

Pay by phone.

To make a payment with our automated line, call 800-634-7928.

Mail your mortgage payment.

Use the coupon attached to your periodic billing statement to send your payment to:

Truist Bank
P.O. Box 79041
Baltimore, MD 21279-0041

Pay online with a non-Truist account.

You may be able to set up electronic payments with your deposit account at another institution. You will need to sign in to your deposit account to set up payments. Depending on your bank, it may take a day or two for your payment to post to your mortgage account, and you will need to keep up with any changes to your payments due to a new escrow analysis.

What goes into a monthly payment? Can they change over time?

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Except for ARM loans, and some rare situations where a loan is modified, the total of principal and interest in each payment typically stays the same from the beginning to the end of a mortgage loan. The amount of each payment that is interest versus principal will usually change from month to month.

Tax and Insurance amounts can change every year, and private mortgage insurance may fall off many types of loans after a number of years. These changes result in fluctuations in payments for a vast majority of all mortgages. This is something to keep in mind to keep up with those changes, and to avoid falling behind on payments. 

Your billing statement will also show any late charges or other fees charged to your loan. Late charges are typically charged if your payment is not received within the grace period. Your payment coupon on the billing statement allows you to write in the amount you want to pay towards these charges when you send in your payment. You can also pay those charges and fees by managing your account online, over the phone, or at a branch.

Many of our clients like paying a little extra towards their loan each month to shave months or years off their mortgage. A little can go a long way, just be sure to give us clear instructions online, over the phone, or by using the coupon on your billing statements. 

We do our best to follow your instructions, but we ask that you take a moment to ensure your payment was applied correctly. Just call us, or send us a secure message through your online account, if you notice an error. For faster repayment, you may want to consider the Bi-Weekly® Mortgage Payment Plan.

Looking for a form?

From setting up recurring payments to filing a credit dispute, find everything you need to help manage your mortgage in a convenient format.

Considering a home purchase or refinance? We’ll take great care of you.

Buy a home

Find the right mortgage with the right tools—and a team you can trust. Our calculators show you how much you can comfortably afford. And you can track your application progress in real time with our app. Loan officers are just a call or click away with answers to all your mortgage questions.

Refinance your home

Today could be the day to lower your payment or consolidate debt. Start by checking our daily refinance rates to see how much you could save on your monthly mortgage payment.

We’re here when you need us.

Contact us by phone.

Call us at 800-634-7928
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We accept calls made using Telecommunications Relay Service (TRS). Dial 7-1-1 to initiate a call.

Monday - Friday: 8 am - 8 pm ET
Saturday: 9 am - 3 pm ET


Visit a branch near you.