Truist - Personal & Commercial Banking, Credit Cards, Loans & Investments

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We're in a unique situation here at Truist.

In COVID-19 our world easily faded away.

When you think about it all we really got is each other. That's one of the things that we can learn out of this.

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Really it was just a regular call. He needed help getting onto his online banking.

As he was struggling, I was asking him was he okay.

He said, "Well I fell off the ladder trying to put a basketball hoop for my son."

His leg is in pain.

He had told me that he had had some surgeries on it and he shared with me that his son was special needs and that his son was kind of just like waiting for the basketball hoop.

It touched me, kind of almost felt like I was in pain.

He was in Georgia. I was here in North Carolina.

I wanted to go there and put up the basketball court for him myself. I wanted to go finish the job.

I got in touch with Michael Brown in the client's hometown.

I knew that everything was going to be okay because he was so eager.

The situation, I mean how could I walk away from that?

I felt there was no other choice. I went over to his house and climbed up in the attic and got the bolts through.

In that moment it was like the fog of COVID-19 lifted.

On my way that morning I'd stopped and got a little basketball.

He jumped up and he ran over there to the basketball and started you know throwing the ball up.

And all the time during this Paul's iming me and keeping up with it.

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Made me proud to work for this company our purpose here at Truist is to inspire and build better lives and communities and you can see it all around this company.

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If Michael Brown were standing here right now, I might just have to forget COVID protocols and just give him a hug.

I mean we formed a bond during that. I didn't know Paul before that but I always consider Paul my friend now.

I couldn't change the fact that he broke his hip. I couldn't change COVID-19. I could put up a basketball hoop.

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What seems so light and small for us can make such a difference in another person's life.

You may not be able to do a lot of things but do what you can.

People are so worried about me they said that

why are you opening so many daycares?

Are you crazy?

And I said, yes, I love being crazy

because kids need daycare.

(upbeat music)

I would do anything to keep the children at the daycare

and my staff a job.

I would do anything.

(upbeat music)

One day I received a phone call. It was Scott from Truist.

I thought about this meeting that we had

about some of our Truist partnerships that we have

to help community, small businesses like Rashida's.

We got our partner on the phone,

put a little packet together, application,

and lo and behold about a month later, we got an email.

(bright music)

Rashida is awesome, Rashida is driven, she is inspiring.

But she was passed up and she shouldn't have been.

And that was an opportunity for us as Truist

to help this small business.

She's gonna do amazing things.

And it's all about her drive

and those little people out there

that are gonna be our leaders one day.

(gentle music)

The world would look awesome, beautiful and prospering

if we have many people like Scott, we need a lot of Scotts,

a lot of Scotts.

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We are the oldest hardware store in Washington, D.C. continuously operated since 1866.

We moved here in 2014 and this is hopefully will be the home for the next hundred years at least.

Jenks is unique because there's not just a hardware store they have a very profitable income producing building with a very dynamite hardware store in the center of the building.

In order for us to stay in business our ability to change direction has enabled us to go through the ebbs and flows that the economy has gone through over the last 150 years.

Truist enables us to finance our business which enables us to provide the products and services that the residents of this community actually use and depend on.

The ultimate goal of the PPP loans was to make sure that people were able to keep getting paid even if they were in situations, where by no fault of their own, they couldn't go to work.

Twenty percent of our staff was 60 or over and one of the things that we didn't want to do was let those people go.

And I called Truist they gave us some direction on the PPP loan.

We had the loan submitted within a week. We received our funds within probably two to three weeks.

And that enabled us to keep everyone on staff that we had we wanted to make sure that everybody stayed healthy and when business came back we have a full crew of the same people that we had when we started.

It was an honor having President Biden here talking about the PPP loans.

I think was important. I think that the small businesses that may have been afraid to go out and take a PPP loan.

I think this hopefully gave them some incentive to take advantage of that because it really was designed to make sure that small businesses were able to survive.

I love this story about W.S. Jenks and Son. They've been a staple in D.C. since 1866.

So that's 155 years of providing goods and services to support their community.

And so the fact that in their time of need we were able to support them so that they can continue to support their community lets me see that we are truly living up to the Truist purpose to inspire and build better lives and communities.

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