Online advertising on Truist websites and applications
Truist advertises its products and services on pages within our sites and on mobile applications. To make the content and advertising as informative and useful as possible, Truist may target and personalize content and advertisements for products and services on our site and within Online Banking (when clients sign on or off to online accounts with their user ID/password).
If you would prefer to not receive a specific advertisement, content or offers on Truist authenticated (after signing-in) pages, you can click “No Thanks” to the specific pop-up ad you are being presented. Note that this will not prevent you from potentially receiving other ads, content, or offers for a different product or service. Also note that simply closing the pop-up message by clicking on the “X” will not register that you do not wish to receive this specific message again.
Online advertising on third-party websites and applications
Truist advertises its products and services on websites and applications not affiliated with Truist. The third-party companies we hire to display these ads use their own tracking technologies to measure the effectiveness of these ads and to understand your interests. Many of our third-party partners have their own privacy policies. We encourage you to review these policies carefully.
Some of our third-party advertising is interest-based and may use information about your online interests to customize the online ads you see. Truist has adopted the use of the AdChoices Icon (also known as the Advertising Option Icon) for our interest-based advertising (excluding ads appearing on platforms that do not accept the icon). Anyone receiving an interest-based ad can click on the displayed icon to receive more information. The AdChoices Icon does not prevent you from receiving advertisements; instead, it allows you to control whether you receive interest-based advertisements and from which companies. Visit the Digital Advertising Alliance website for more information about the AdChoices Icon and interest-based advertising.
Third-party aggregation services and tools
Aggregation allows you to gather information from many websites and view that information in a consolidated format. An example of why you might use a third-party aggregation tool is if you wanted a comprehensive view of assets and liabilities held within your financial accounts. If you provide information about your Truist accounts (including your access information) to an aggregation service provider, we will consider that as your having authorized all transactions initiated by that aggregation site. Truist reserves the right to disable aggregation for any account without notice. If you wish to cancel your third-party aggregation services, you should also change your password at Truist.com.
Social media
Truist provides experiences on social media platforms such as Facebook, Instagram, LinkedIn, or Twitter that enable online sharing and collaboration. We use social media to facilitate social engagement and sharing, when such sharing is appropriate and safe. Read more about Truist and social media terms and conditions here. Please note, any content you post, such as pictures, information, opinions, or any personal information that you make available to other participants on these social platforms, is subject to the terms of use and privacy policies of those platforms. Please refer to them to better understand your rights and obligations with regard to such content.
Given the very public nature of social media, it is critical that we all safeguard confidential financial information. If you post information on a Truist site that we feel should be shielded from public view, we will remove it. This includes not only specific details about your Truist accounts and other private, confidential information (such as your Social Security number), but details of information relayed in private conversations between you and Truist representatives. Please know that in taking down or editing your posts, we are focusing our experience and best judgment to keep your personal information safe.
Email
Email transmitted across the internet is normally not protected and may be intercepted and viewed by others. Therefore, you should refrain from sending any confidential or private information via unsecured email to Truist. We'll never ask you to send confidential information to us via email, such as your logon ID, password, full account numbers, or Social Security number. To ensure secure communications, use secure Truist Inbox in online banking.
Occasionally, we will retain the content of your email—and our replies—to confirm proper responses to your questions and requests, to comply with legal and regulatory requirements, and to ensure that we consistently deliver an enjoyable client experience to you.
Linking to other sites
Truist may provide links to non-Truist companies, such as credit bureaus or merchants, and will notify you when leaving the Truist site. If you choose to link to websites not controlled by Truist, we are not responsible for the privacy or security of these sites, including the accuracy, completeness, reliability or suitability of their information. If you are asked to provide information on one of these sites, we urge you to carefully study their privacy policies before sharing.
Control your online and other privacy preferences
In summary, the following links can help you to customize and control your privacy preferences when interacting with Truist online:
- Opting out of website analytics tracking
- If you would prefer that your movements and actions online at truist.com not be monitored, you can opt out of tracking.
- NOTE: It is necessary to install a cookie on your browser to identify that you have opted out. If you delete the opt-out cookie, or change devices or web browsers, you will need to opt out again.
- You can also control your marketing preferences for direct mail, email, and telemarketing preferences, along with the sharing of your personal information via our automated voice response line at 888.800.3420, or our Client Contact Center.
- Do Not Track
- We do not currently respond to browser “do not track” signals or other mechanisms that allow you to tell websites you do not want to have online activities tracked.
- You can also update your email preferences here.