Social media terms and conditions

Last updated 06/26/2020

Truist has a social media presence on InstagramLinkedInTwitter, and YouTube. These communities are a place to connect, learn and engage, and these guidelines are in place to help create a safe and courteous environment on all of these channels.

Personal information

Our social media communities are public, and anything you post can be viewed by others. You should not post personal or sensitive information such as Social Security numbers, account numbers, passwords, PINs or other non-public personal information.

For questions about your Truist account or about products or services, you can contact us several different ways:

Facebook: Send a Direct Message on our legacy SunTrust or BB&TFacebook pages.

Twitter: Tweet @BBT or @AskSunTrust, and we’ll send you a private Direct Message.

Phone:

  • For legacy BB&T customer service, call 800-BANK-BBT (800-226-5228) 6 am to 12 am ET.
  • For legacy SunTrust customer service, call 800-SUNTRUST (800-786-8787) Mon – Fri, 8 am to 8 pm ET. Sat, 8 am to 5 pm ET.

Email:

Kindness and respect

Please treat the community with kindness and respect. Do not post any content or comments that may be offensive, insensitive, disruptive, harassing or defamatory. 

Unauthorized or unsolicited content

Your posts should never contain unauthorized and/or unsolicited advertising, fraud or spam, or content that is protected by copyright, trademark or other rights. Avoid opening any third-party links, unless you trust the source. These links may pose a risk to your computer or mobile device, or take you to inappropriate sites.

Moderation policies

Our social media pages are moderated by Truist teammates and other third-party moderation resources and tools. Comments and posts may be reviewed to ensure that they comply with our policies.

We reserve the right to remove any content that violates these guidelines or that, in our sole discretion, we consider objectionable. We may also delete comments that we deem to be off topic, including solicitations. We may remove identical posts by the same user or multiple users. In removing content, we’re using our best judgment for our community.

In certain instances, we may suspend or block users who violate our community guidelines. In extreme circumstances when appropriate, we may also report certain violators to the relevant authorities.

Endorsements

The opinions, statements and viewpoints expressed by community participants, Truist teammates, and Truist partners do not necessarily reflect the opinions of Truist. Truist is not responsible for and does not endorse any views expressed other than our own.

We may occasionally share content that links to third-party sites. Some linked sites may sometimes contain content that was sponsored by Truist. Please note that these links to third-party sites, including sponsored content, are not an official endorsement of any individual, website or company. 

Teammates

We love hearing from our community—including those who work for us. If you’re employed by Truist, be sure to disclose it by using the hashtag #truistteammate when referencing Truist in a post. And follow the other guidelines in the internal Social Media Policy for teammates.

Platform terms and policies

Truist may engage on social media platforms such as Facebook, Instagram, LinkedIn, Twitter, Pinterest, and YouTube. These platforms are not affiliated with Truist, and may have terms and policies that are different from our own. Please refer to each platform to better understand your rights and obligations.

Modifications

Social media is constantly evolving, and these guidelines may be modified at any time.