Product & service directory

Contact a Truist customer service expert. We’re here to answer your questions about specific products and services and provide support any way we can.

Personal clients services and contacts
Product or Service Phone Email | Mail | Web
General account information 844-4TRUIST
(844-487-8478) 		Not Applicable
To report fraud (24/7 support) 844-4TRUIST
(844-487-8478)
select option 1, then option 4.
Outside the U.S.:
+1-910-914-8250 		Not Applicable
Outside the US +1-910-914-8250 Not Applicable
Online and mobile banking 888-228-6654 Not Applicable
Personal checking accounts 844-4TRUIST
(844-487-8478)		 Not Applicable
Personal savings accounts 844-4TRUIST
(844-487-8478)		 Not Applicable
Credit cards 844-4TRUIST
(844-487-8478)		 Not Applicable
Debit cards 844-4TRUIST
(844-487-8478)		 Not Applicable
Loans 844-4TRUIST
(844-487-8478)		 Not Applicable
Mortgages 800-634-7928
Mon - Fri, 8 am - 8 pm ET
Sat: 9 am - 3 pm		 Not Applicable
Insurance – Truist Life Insurance Services* Not Applicable Truist Life Insurance Services
Insurance – McGriff Insurance Services* Not Applicable Contact Us | McGriff Insurance Services

*Some insurance products offered by Truist Investment Services, Inc. Other insurance products offered by referral to McGriff Insurance Services, LLC (McGriff), Kensington Vanguard National Land Services, LLC (Kensington Vanguard) and Crump Life Insurance Services, LLC (Crump). Truist Life Insurance Services (TLIS) is a division of Crump, Arkansas License #100103477. Variable insurance material is for broker-dealer or registered representative use only. Variable products distributed by P.J. Robb Variable (PJRV), LLC, Arkansas License #100110185. Member FINRA McGriff, Kensington Vanguard, Crump, TLIS, and PJRV are not affiliated with Truist Financial Corporation or any of its subsidiaries.

Business clients services and contacts
Product or Service Phone Email | Mail | Web
General account information 844-4TRUIST
(844-487-8478)
Online and mobile banking 888-228-6654
Business Checking Accounts (Simple, Dynamic, Community) 844-4TRUIST
Business Savings Accounts (Simple, Money Market, CDs 844-4TRUIST
Business Lending https://www.truist.com/locations
Business Loans (loans, lines of credit, real estate, equipment, vehicles) 844-4TRUIST
Credit cards 844-4TRUIST
(844-487-8478)
Credit card management - Truist eZBusiness support 844-4TRUIST
(844-487-8478)
Debit cards 844-4TRUIST
(844-487-8478)
Delta SkyMiles® Business Debit Card 844-4TRUIST
Employee benefits small group specialists Email employee benefits small group specialists
Merchant Services 866-238-2420 (sales)
877-672-4228 (client support)
Truist Equipment Finance 844-4TRUIST
(844-487-8478) 		Email Equipment Finance
Insurance – Truist Life Insurance Services* Truist Life Insurance Services
Insurance – McGriff Insurance Services* Contact Us | McGriff Insurance Services

*Some insurance products offered by Truist Investment Services, Inc. Other insurance products offered by referral to McGriff Insurance Services, LLC (McGriff), Kensington Vanguard National Land Services, LLC (Kensington Vanguard) and Crump Life Insurance Services, LLC (Crump). Truist Life Insurance Services (TLIS) is a division of Crump, Arkansas License #100103477. Variable insurance material is for broker-dealer or registered representative use only. Variable products distributed by P.J. Robb Variable (PJRV), LLC, Arkansas License #100110185. Member FINRA McGriff, Kensington Vanguard, Crump, TLIS, and PJRV are not affiliated with Truist Financial Corporation or any of its subsidiaries.

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Disclosures

Truist Bank, Member FDIC. © 2025 Truist Financial Corporation. Truist, the Truist logo, Truist Purple, LightStream, and the LightStream logo are service marks of Truist Financial Corporation.

Equal Housing Lender

Investment and Insurance Products:

  • Are Not FDIC or any other Government Agency Insured
  • Are Not Bank Guaranteed
  • May Lose Value

TRUIST is a service mark of Truist Financial Corporation (Truist) and its affiliates.

Services provided by Truist Financial Corporation (Truist) affiliates: Banking products and services, including loans and deposit accounts, provided by Truist Bank, Member FDIC. Trust and investment management services provided by Truist Bank. Securities, brokerage accounts and /or annuities offered by Truist Investment Services, Inc., an SEC registered broker-dealer, and member FINRA and SIPC, and a licensed insurance agency. Investment advisory services offered by Truist Advisory Services, Inc. and GFO Advisory Services, LLC, SEC registered investment advisers. Some insurance products offered by Truist Investment Services, Inc. Other insurance products offered by McGriff Insurance Services, LLC (McGriff), Kensington Vanguard National Land Services, LLC (Kensington Vanguard) and Crump Life Insurance Services, LLC (Crump). Truist Life Insurance Services (TLIS) is a division of Crump, Arkansas License #100103477. Variable insurance material is for broker-dealer or registered representative use only. Variable products distributed by P.J. Robb Variable (PJRV), LLC, Arkansas License #100110185. Member FINRA.

McGriff, Kensington Vanguard, Crump, TLIS, and PJRV are not affiliated with Truist Financial Corporation or any of its subsidiaries.

Truist Securities is a trademark of Truist Financial Corporation. Truist Securities is a trade name for the corporate and investment banking services of Truist and its subsidiaries. All rights reserved. Securities and strategic advisory services are provided by Truist Securities, Inc., member FINRA and SIPC. Lending, financial risk management, and treasury management and payment services are offered by Truist Bank.

Mortgage products and services are offered through Truist Bank. All Truist mortgage professionals are registered on the Nationwide Mortgage Licensing System & Registry (NMLS), which promotes uniformity and transparency throughout the residential real estate industry. Search the NMLS Registry.

Comments regarding tax implications are informational only. Truist and its representatives do not provide tax or legal advice. You should consult your individual tax or legal professional before taking any action that may have tax or legal consequences.

"Truist Advisors" may be officers and/or associated persons of the following affiliates of Truist, Truist Investment Services, Inc., and/or Truist Advisory Services, Inc. Truist Wealth, International Wealth, Center for Family Legacy, Business Owner Specialty Group, Sports and Entertainment Group, and Legal and Medical Specialty Groups are trade names used by Truist Bank, Truist Investment Services, Inc., and Truist Advisory Services, Inc.

Applications, agreements, disclosures, and other servicing communications provided by Truist Bank and its subsidiary businesses will be provided in English. As a result, it will be necessary for customers to speak, read and understand English or to have an appropriate translator assisting them. Please note that Truist provides translations of webpages, documents and disclosures as a courtesy and in the event of any inconsistencies or discrepancies between the English content and the translated content, the English content supersedes the translation. Truist offers phone support in Spanish at 844-4TRUIST (844-487-8478), option 9. For assistance in other languages, please speak to a representative directly.

New York City residents:

Translation or other language access services may be available. When calling our office regarding collection activity, if you speak a language other than English and need verbal translation services, be sure to inform the representative. A description and translation of commonly-used debt collection terms is available in multiple languages at http://www.nyc.gov/dca.

Borrowers with Limited English Proficiency (LEP) needing information can use the following resources:

The Consumer Finance Protection Bureau (CFPB) also provides additional resources for homeowners seeking payment assistance in select languages at: https://www.consumerfinance.gov/housing/housing-insecurity/help-for-homeowners/

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