Personal clients

Product or Service Phone Email | Mail
General account information 844-4TRUIST
(844-487-8478)
xxx
Online and mobile banking 888-228-6654 xxx
Credit cards 844-4TRUIST
(844-487-8478)
Debit cards 844-4TRUIST
(844-487-8478)
Insurance - Health (Truist Life Insurance Services) 800-474-1471 Email health insurance team
Insurance - Life (Truist Life Insurance Services) 800-474-1471 Email life insurance team xxx
Insurance - Personal claims center (McGriff) 800-990-4228
Insurance - Personal property & casualty sales (McGriff) 800-422-8448 Email property & casualty insurance team
Insurance - Personal property & casualty service (McGriff) 800-228-1820
Loans 844-4TRUIST
(844-487-8478)
Mortgages If your mortgage originated with SunTrust, contact
(800) 634-7928

If your mortgage originated with BB&T, contact
(800) 295-5744
SunTrust Mailing Addresses

For General Inquiries/Research Request
SunTrust Bank
Mail Code RVW 3003
PO Box 26149
Richmond, VA 23260-6149

Mail Monthly Payments
SunTrust Bank
PO Box 79041
Baltimore, MD 21279-0041

Insurance Renewals/Bills
SunTrust Bank
Attn: ISAOA/ATIMA
PO BOX 47047
Atlanta, GA 30362

Qualified Written Requests/Notices of Error/Requests for Information
SunTrust Bank
Attn: QWR/NOE/RFI
PO Box 26527
Richmond, VA 23261-6527

BB&T Mailing Addresses

With a Coupon Book
BB&T Mortgage Payment Center
PO Box 580022
Charlotte, NC 28258-0022

With a Billing Statement
BB&T Mortgage Payment Center
PO Box 580302
Charlotte, NC 28258-0302
Truist Wealth 800-228-9798
Mon - Fri, 7 am - 7pm ET

Business clients

Product or Service Phone Email | Mail
General account information 844-4TRUIST
(844-487-8478)
Online and mobile banking 888-228-6654
Business Checking Accounts (Simple, Dynamic, Community) 844-4TRUIST
Business Savings Accounts (Simple, Money Market, CDs 844-4TRUIST
Business Lending https://truistbank-www.truist.com/locations
Business Loans (loans, lines of credit, real estate, equipment, vehicles) 844-4TRUIST
Credit cards 844-4TRUIST
(844-487-8478)
Credit card management - Truist eZBusiness support 844-4TRUIST
(844-487-8478)
Debit cards 844-4TRUIST
(844-487-8478)
Delta SkyMiles® Business Debit Card 844-4TRUIST
Employee benefits small group specialists 800-226-0051 (insurance) Email employee benefits small group specialists xxx
Insurance - Business solutions (Truist Life Insurance Services) 800-474-1471
Insurance - Business claims center (McGriff) 800-990-4228 Email business insurance claims center
Insurance - Business property & casualty (McGriff) 877-643-6227 Email small business property & casualty insurance team
Insurance - Employee benefits (McGriff) 800-226-0051 Email employee benefits team
Merchant Services 866-238-2420 (sales)
877-672-4228 (client support)
Email Merchant support
Truist Equipment Finance 844-4TRUIST
(844-487-8478)
Email Equipment Finance