Truist Assist

Your very own virtual banking assistant.

Find transactions, move money, and manage accounts faster with Truist AssistDisclosure 1 , your secure virtual banking assistant available 24/7 via the Truist Mobile app and Truist online banking.Disclosure 2

Try it out and see how Truist Assist can help you.
Image of girl asking Trust assist to show her grocery purchases for the month.
Get the info you need in seconds
Move and manage money with ease
Available on desktop or mobile
No calls or branch visits needed

Smart tech powering personalized banking support

Truist Assist is a virtual banking assistant that goes beyond simple keyword matching to understand your questions and provide you with helpful and accurate results.

Transaction search Quickly search your transactions by date and categories like groceries, utilities, travel, etc.
Image of young man asking Truist assist to show his gas transactions for the month.
Account management Seamlessly manage your accounts on the go when you need to lock or unlock your card, change your PIN, and more.
Image of man requesting Truist assist to order a new credit card after losing his card.
Money Movement Quickly make payments or transfer money between your accounts while on the go.
Image of man paying his credit card using Truist assist while on a golf trip.
Personalized insights Get account insights like increased subscription costs or duplicate charges so you can take action, see your total rewards points, or check your current interest rate.
Image of man receiving Truist assist notification that there's a duplicate charge on his account.

Intelligent virtual assistance personalized to you

What it does

Truist Assist can answer hundreds of account related questions and can also perform everyday tasks like finding transactions, transferring money, locking or unlocking cards, viewing account insights, and more.

How it works

When you prompt Truist Assist with a statement, it understands the context and meaning to provide you with helpful and accurate results.

Where to find it

You can find the Truist Assist icon at the bottom of any screen or page whenever you’re signed into online banking or the Truist Mobile app or via the search bar.

Product image of Truist assist.

MEET THE TRUIST MOBILE APP

Your bank in your pocket.

Deposit checksDisclosure 3, move money, get email or text alertsDisclosure 4 and view your recent transactions - all in one app, designed with security in mind

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Available on the App Store
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Frequently asked questions

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Truist Assist is a virtual banking assistant that can answer hundreds of questions and perform everyday banking tasks.

You can find the Truist Assist icon at the bottom of any screen or page whenever you’re signed into online banking or the Truist Mobile app. Truist Assist can also be accessed via the search icon.

When you give Truist Assist a prompt, it comprehends your question or request for content and meaning to deliver helpful and accurate results. It will answer questions with insights or observations into your accounts or execute everyday banking actions at your request.

Yes, Truist Assist is only available to personal and business banking clients with a digital banking profile.

Yes. When signed in, just type something such as, “Show my credit card rewards balance,” and Truist Assist will pull it up for you.

Yes, you can view your chat history by choosing the ‘Chat history’ button when you start a new chat session.

Yes, in certain situations Truist Assist can transfer you to a live agent for more help.

Yes, Truist Assist is available anytime you’re signed into online banking or the Truist Mobile app.

Yes, Truist proactively fights fraud and other security threats with a multi-layered strategy of technology and dedicated teams. Learn more. about Truist Assist.

Truist Assist is available on both the Truist Mobile app or on desktop through Truist online banking.

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Disclosure 1 All images are illustrative examples only. Actual online banking screens may vary.

Disclosure 2 Availability may be affected by your mobile carrier's coverage area. Your mobile carrier’s message and data rates may apply.

Disclosure 3 Mobile deposit is only available through the Truist mobile app.  Deposit limits and other restrictions apply. Availability may be affected by your mobile carrier's coverage area. Your mobile carrier's message and data rates may apply.

Disclosure 4 Delivery may be affected by your mobile carrier's coverage area. Your mobile carrier’s message and data rates may apply.

Apple and the Apple logo are trademarks of Apple, Inc. App Store is a service mark of Apple, Inc. Google Play is a trademark of Google LLC.

Disclosures

Truist Bank, Member FDIC. © 2026 Truist Financial Corporation. Truist, the Truist logo, Truist Purple, Truist One, Truist Marquee, LightStream, and the LightStream logo are service marks of Truist Financial Corporation.

Equal Housing Lender

Investment and Insurance Products:

  • Are Not FDIC or any other Government Agency Insured
  • Are Not Bank Guaranteed
  • May Lose Value

TRUIST is a service mark of Truist Financial Corporation (Truist) and its affiliates.

Services provided by Truist Financial Corporation (Truist) affiliates: Banking products and services, including loans and deposit accounts, provided by Truist Bank, Member FDIC. Trust and investment management services provided by Truist Bank. Securities, brokerage accounts and/or annuities offered by Truist Investment Services, Inc., an SEC registered broker-dealer, and member FINRA and SIPC, and a licensed insurance agency. Investment advisory services offered by Truist Advisory Services, Inc. and GFO Advisory Services, LLC, SEC registered investment advisers. Some insurance products offered by Truist Investment Services, Inc. Other insurance products offered by Marsh & McLennan Agency, LLC (as successor in interest to McGriff Insurance Services, LLC) CA License #0H18131, Kensington Vanguard National Land Services, and Crump Life Insurance Services. Truist Life Insurance Services (TLIS) is a division of Crump, Arkansas License #100103477. Variable insurance material is for broker-dealer or registered representative use only. Variable products distributed by P.J. Robb Variable, LLC, Arkansas License #100110185. Member FINRA.

Marsh & McLennan Agency LLC, Kensington Vanguard National Land Services, Crump Life Insurance Services, Truist Life Insurance Services, and P.J. Robb Variable, LLC are not affiliated with Truist Financial Corporation or any of its subsidiaries.

Truist Securities is a trademark of Truist Financial Corporation. Truist Securities is a trade name for the corporate and investment banking services of Truist and its subsidiaries. All rights reserved. Securities and strategic advisory services are provided by Truist Securities, Inc., member FINRA and SIPC. Lending, financial risk management, and treasury management and payment services are offered by Truist Bank.

Mortgage products and services are offered through Truist Bank. All Truist mortgage professionals are registered on the Nationwide Mortgage Licensing System & Registry (NMLS), which promotes uniformity and transparency throughout the residential real estate industry. Search the NMLS Registry.

Comments regarding tax implications are informational only. Truist and its representatives do not provide tax or legal advice. You should consult your individual tax or legal professional before taking any action that may have tax or legal consequences.

"Truist Advisors" may be officers and/or associated persons of the following affiliates of Truist, Truist Investment Services, Inc., and/or Truist Advisory Services, Inc. Truist Wealth, International Wealth, Center for Family Legacy, Business Owner Specialty Group, Sports and Entertainment Group, and Legal and Medical Specialty Groups are trade names used by Truist Bank, Truist Investment Services, Inc., and Truist Advisory Services, Inc.

Applications, agreements, disclosures, and other servicing communications provided by Truist Bank and its subsidiary businesses will be provided in English. As a result, it will be necessary for customers to speak, read and understand English or to have an appropriate translator assisting them. Please note that Truist provides translations of webpages, documents and disclosures as a courtesy and in the event of any inconsistencies or discrepancies between the English content and the translated content, the English content supersedes the translation. Truist offers phone support in Spanish at 844-4TRUIST (844-487-8478), option 9. For assistance in other languages, please speak to a representative directly.

New York City residents:

Translation or other language access services may be available. When calling our office regarding collection activity, if you speak a language other than English and need verbal translation services, be sure to inform the representative. A description and translation of commonly-used debt collection terms is available in multiple languages at http://www.nyc.gov/dca.

Borrowers with Limited English Proficiency (LEP) needing information can use the following resources:

The Consumer Finance Protection Bureau (CFPB) also provides additional resources for homeowners seeking payment assistance in select languages at: https://www.consumerfinance.gov/housing/housing-insecurity/help-for-homeowners/

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