If you suspect you’re a victim of fraud, take these immediate steps.
Our fraud specialists will work with you to resolve fraud concerns that may affect your Truist accounts.
Debit card fraud? File online anytime. You can report unauthorized debit card transactions right from Online Banking without waiting to speak with a specialist.
Log in to file your debit card claim.
For all claim types, call us: 844-4TRUIST (844-487-8478)
To expedite your call, please have the following information available:
If you disagree with your claim decision or would like to provide additional information or documentation, call 866-472-9786.
To learn more about how to help protect yourself from fraud or scams, visit Truist.com
You can manage your account security any time in the Truist Security Center.
To access it without this link, sign in to online banking and select Security Center from your dashboard, or from the More menu in the mobile app.
Within the Security Center, you can:
If you receive suspicious emails (phishing), texts (smishing), calls (vishing) or social media messages claiming to be Truist:
You can also report scams and cyber-enabled crime to the FBI Internet Crime Complaint Center at:
If you need to report an unauthorized account opened at Truist using your personal information, call 844-4TRUIST (844-487-8478)
Here are the ones we get asked most often.
At this time, we can open a claim on debit card, ATM card and credit card pending and posted transactions. All other types of claims can only be filed on posted transactions.
A case resolution is decided after research and investigation has been completed. In the event that you don't agree with the resolution, please contact our claims department to request a second review:
For your protection, we will follow Visa and Mastercard guidelines regarding the blocking of cards to avoid additional fraudulent charges.
We’ll only share information on a claim with authorized signers on the account associated with the claim. We're unable to share any claim details with anyone not listed as a signer on the account.
Once a resolution has been reached, a letter will be mailed to your address on file with the details surrounding the resolution.
Any transactions that obtained an authorization prior to the block will still process and post to the account, even after the card shows in a blocked status. Once the card is blocked, no additional transactions should be authorized.
If your account has been compromised or if you suspect that your account has been compromised, you should visit a local branch to have your accounts closed and set up a new account.
When filing a claim, any fees associated with the unauthorized transaction(s) will automatically be considered when the claim is processed. Keep in mind, an "Expedite Card Delivery Fee" for a replacement card is not a fee that's considered as part of the unauthorized transaction.
There are multiple ways account and card information can be compromised, which can make it difficult to determine who's responsible for the fraudulent activity on any account.
When filing a claim, include all posted transactions that weren't authorized by any signer on the account. This includes fees associated with these transactions.
A claim agent will contact you in the event additional information is required when reviewing the claim. However, you are welcome to contact the Truist Enterprise Fraud Management team to inquire on the status of your claim at any time by dialing: 1-866-802-4955.
Social engineering scams are fraud schemes that manipulate people into sharing sensitive information or taking unauthorized actions. Some of the most common types of social engineering scams include:
· Phishing – Deceptive emails or digital messages designed to steal personal or financial information.
· Vishing – Phone calls or voice messages that deceive individuals into revealing sensitive information.
· Smishing – Fraudulent text messages used to trick recipients into sharing information or taking unauthorized actions.
· Quishing – Fraud that uses malicious QR codes to direct users to fake websites or prompt harmful actions.
If you received a suspicious email, text, or social media message claiming to be Truist or targeting your financial accounts, please forward or share screenshots to emailabuse@truist.com for further investigation and then delete it. Do not reply or click on links in suspicious messages.
Learn more about different types of scams and how to protect yourself here.
Common fraud types include:
Bank fraud: this is any intentional act of deception or unauthorized activity used to obtain money or financial benefits from a bank or its customers. These may include account takeover, ACH and wire fraud, check fraud, card skimming, and fraudulent applications.
Cybercrime: any illegal activity carried out using computers, digital systems, or the internet to steal data, commit fraud, or disrupt operations. This may include phishing, vishing, smishing, quishing, business email compromise (BEC), and card‑not‑present fraud.
Social engineering scams are deceptive tactics that manipulate individuals into revealing sensitive information or taking actions that enable fraud or unauthorized access. These may include romance scams, imposter/impersonation of a trusted bank/agency or relative/friend, investment scams, work from home job scams. emotional manipulation, false urgency.
Emerging fraud risks involve new or evolving methods—such as AI-generated deepfakes or impersonation attempts—used to deceive individuals or organizations into sharing information, authorizing transactions, or granting access.
Learn more about common types of fraud and how to protect yourself here.
If you think you may be a victim of fraud—or you’ve received suspicious communication appearing to be from Truist—contact us immediately at 844‑4TRUIST (844-487-8478).
We will never ask you to provide personal or account information (passwords/codes, SSN, PINs, card numbers) via email, text, or social media. If you receive any unsolicited request for sensitive information, report it right away.
If you received a suspicious email, text, or social media message claiming to be Truist or targeting your financial accounts, please forward or share screenshots to emailabuse@truist.com for further investigation and then delete it. Do not reply or click on links in suspicious messages.
Learn more about the claims process here.
Learn more about different types of fraud and how to protect yourself here.