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COVID-19 solutions Branch updates

We’re temporarily adjusting services available at our local branches.

Our branch service continues to evolve for the safety of our clients and teammates. We’re providing teller services through drive-thru lanes, including Saturday hours. We appreciate your patience as some locations experience longer than average wait times. At our branches with temporarily closed lobbies, in-person visits can be scheduled online, and safe deposit box access can be arranged by phone.

When required by legal order, we’ll provide local health authorities with the names of teammates who test positive for COVID-19, as well as names and other information of those who may have come in close contact with them.

Schedule an appointment

If you need to talk to a banker, you can book an appointment through our online scheduler.

Please note: Payment relief must be requested through our online portal or by phone. Payment relief for your credit card, personal loan, auto loan, mortgage, or home equity line of credit can’t be approved in our branches.

Staying safe in our branches

Client and teammate safety are our top priority. We appreciate your patience as we work to keep everyone healthy. Here’s how we’re making it happen:

  • Masks are required for both teammates and clients
  • Deep cleaning of the branches is conducted every day, plus extra cleaning with disinfecting cleanser throughout the day and after each appointment
  • The number of people allowed in the branch at one time is carefully controlled through appointments
  • In many areas of the branch, barriers have been installed for protection
  • Social distancing is being practiced
  • Teammates’ temperatures and other wellness checks are performed daily 
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Stay home by using our digital banking solutions

Use our online and mobile banking options to conduct everyday transactions such as checking your balance, making payments, transferring funds and depositing checks.

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COVID-19 Preparedness

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