Your merger guide

Get ready for the transition to Truist.

BB&T and SunTrust are now one bank—but many products and services haven’t transitioned to Truist yet. We want to make sure you’re in the know, so here’s a timeline of when to expect important changes.

  • 2019 – The transformation begins. BB&T and SunTrust are legally now Truist.
  • 2020 – BB&T and SunTrust roll out blended branches.
  • 2020 – BB&T Capital Markets & SunTrust Robinson Humphrey become Truist Securities.
  • Early 2021 – Truist Wealth is launched.
  • Early 2021 – Initial Truist treasury products become available and will continue rolling out during the next several months.
  • Mid-2021 – Initial Truist online banking and mobile app becomes available and will continue rolling out during the next several months.
  • Late 2021 – Truist consumer and commercial products become available online and in BB&T branches. Current BB&T clients will see their products transition to Truist.
  • Early 2022 – Truist consumer and commercial products become available in SunTrust branches. Current SunTrust clients will see their products transition to Truist.
  • Early 2022 – Signage changes from BB&T and SunTrust to Truist at your favorite branch and ATM locations.
  • Early 2022 – SunTrust debit cards become Truist debit cards.
  • Early 2022 – BB&T and SunTrust mortgages become Truist mortgages.

Want more information about your accounts?

Find out more about what’s happening with specific products and services.

Why Truist—and what’s in it for you

We’re creating a bank built around you and what you want in a financial services company. Here’s what we’ve done so far as Truist, what’s to come, and what it means for you.

Better lives and communities

The merger between BB&T and SunTrust combines our talents and technology. And that allows us to better live our purpose—to inspire and build better lives and communities. Here are a few ways we’re creating positive impact on a whole new scale.

  • Partnering with the NFL, the United Way, and many others to help us inspire and build better lives and communities. 

  • Empowering more than 6,000 kindergarten through second grade students with literacy skills through WORD Force and more than a million high school students with financial literacy through Truist Financial Foundations. 

  • Growing nonprofit impact through the Truist Foundation. 

  • Helping communities by donating $50 million through Truist Cares 1

  • Elevating low- and moderate-income (LMI) and minority borrowers and their communities with a $60 billion investment through the Truist Community Benefits Plan. 

  • Advancing diversity, equity, and inclusion efforts with a total of $78 million in giving. 

Intuitive technology

We joined because we want better—better lives, better communities, better banking experiences. One way we accomplish this is by connecting expert people with responsive and inspired innovation. 

  • Digital help for COVID-19 relief – Launched payment relief apps, the Payment Protection Program portal, and an FAQ chatbot to help you through challenging times. 

  • Award-winning mobile app – BB&T now Truist earned the number one ranking in the J.D. Power 2020 U.S. Banking Mobile App Satisfaction StudySM among national U.S. banks. And we’re building on it for Truist. 

  • Innovation and technology center – Clients will inspire and create ideas with teammates to develop transformative banking experiences, with this big tech investment in Charlotte. 

More options for you

We joined because we want better—better lives, better communities, better banking experiences. One way we accomplish this is by connecting expert people with responsive and inspired innovation.

  • More branches and ATM locations – Together, BB&T and SunTrust provide even more branch and ATM options to serve you. And we’re offering blended branches throughout the Truist market. 

  • More choices for your needs –We’re expanding accounts and services from what you’ve had before. All to build your confidence and keep you moving forward. 

Look for more Truist in 2021.

More is coming. More blended branches. More Truist services. And more Truist purple. Here’s where we’re already showing up in the markets we serve.

Truist Branches

Newsroom

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