Your privacy at Truist

We care deeply about your privacy and security, and protecting your personal information is consistent with our purpose, mission, and values. Learn about how we collect, use, and protect your personal information, or visit our Privacy Center to manage your privacy preferences.

Privacy Disclosures

When you interact with us, we may collect and use your personal information to better serve you. Read our privacy disclosures to learn more about this process and how we protect your information.

View our privacy disclosures

Privacy Center

Through the Privacy Center, choose how we share and use your information, how we market our products and services to you, or submit requests to see, delete, or correct the information we store.

Visit our Privacy Center, opens in new tab

CCPA Privacy Notice / Notice At Collection

Last Updated January 2025

Maintaining the privacy and security of your personal information is Truist’s highest priority. In doing so, we want to provide transparency regarding how and why your data is collected, how it is used, with whom it may be shared, and how long it is kept. This notice, as well as Truist’s Consumer Privacy Notice and Statement of Online Privacy Practices informs consumers how we will interact with your personal information. 

The purpose of this Notice at Collection and CCPA Privacy Notice (“Notice”) is to provide you with timely notice, at or before the point of collection, of the details about our practices concerning the privacy of your personal information. This Notice is directed to consumers who reside in the state of California (“consumers” or “you”) and relates to personal information covered by the California Consumer Privacy Act (CCPA).  Specifically, this Notice provides comprehensive information about our online and offline practices, along with details concerning how you may exercise your California privacy rights and make requests to access, correct or delete the information that Truist holds about you. We will not collect additional categories of personal information without providing you a new Notice at Collection disclosing these categories.

Please note that Truist adheres to an exemption within the CCPA for data collected pursuant to the Gramm-Leach-Bliley Act (GLBA). This Notice and the rights described do not apply to information we collect when you apply for or obtain our financial products and services for personal, family, or household purposes, which is subject to our Consumer Privacy Notice. This Notice does not apply to Truist subsidiaries and affiliates unless such subsidiary or affiliate links to this policy.

The following charts provide specifics about Truist’s practices related to the collection, use and selling or sharing of personal information:

General Personal Information
Categories of Personal Information Collected & Disclosed Purpose for Collection Purpose for Disclosure
A. Identifiers: For example, real name or alias, address, online identifier, IP address, email address, account name, SSN, driver’s license number, passport number, or other similar identifiers.
  • Deliver, manage and support products and services, manage relationships and maintain accounts
  • Assess and manage risk
  • Manage fraud and financial crimes
  • Manage hiring and ongoing employment, such as benefits, and to manage teammate / organizational performance and staffing
  • Meet legal, regulatory, or compliance requirements
  • Market our products and services
  • Perform services on behalf of another business or entity
  • Manage and optimize internal operations purposes
  • Support and optimize channels and interactions
  • Share for all purposes from “purpose for collection”
B. Personal Information Categories from Cal. Civ. Code § 1798.80(e): For example, name, signature, SSN, physical characteristics or description, address, phone number, passport number, driver’s license or state ID card number, policy or account numbers, education, employment, employment history, credit or debit card numbers, or any other financial, medical or health insurance information.
  • Deliver, manage and support products and services, manage relationships and maintain accounts
  • Assess and manage risk
  • Manage fraud and financial crimes
  • Manage hiring and ongoing employment, such as benefits, and to manage teammate / organizational performance and staffing
  • Meet legal, regulatory, or compliance requirements
  • Market our products and services
  • Perform services on behalf of another business or entity
  • Manage and optimize internal operations purposes
  • Support and optimize channels and interactions
  • Share for all purposes from "purpose for collections"
C. Characteristics of CA or Federal Protected Classifications: For example, race, religion, national origin), age (40 and over), gender, sexual orientation, medical condition, ancestry, pregnancy (includes childbirth, breastfeeding and/or related medical conditions), familial status, disability, veteran status, or genetic information.
  • Deliver, manage and support products and services, manage relationships and maintain accounts
  • Assess and manage risk
  • Manage fraud and financial crimes
  • Manage hiring and ongoing employment, such as benefits, and to manage teammate / organizational performance and staffing
  • Meet legal, regulatory, or compliance requirements
  • Market our products and services
  • Perform services on behalf of another business or entity
  • Manage and optimize internal operations purposes
  • Support and optimize channels and interactions
  • Share for all purposes from “purpose for collection”
D. Commercial Information: For example, records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
  • Deliver, manage and support products and services, manage relationships and maintain accounts
  • Assess and manage risk
  • Manage fraud and financial crimes
  • Manage hiring and ongoing employment, such as benefits, and to manage teammate / organizational performance and staffing
  • Meet legal, regulatory, or compliance requirements
  • Market our products and services
  • Perform services on behalf of another business or entity
  • Manage and optimize internal operations purposes
  • Support and optimize channels and interactions
  • Share for all purposes from “purpose for collection”
E. Biometric Information: For example, physiological, biological or behavioral characteristics, including DNA, that can be used to establish individual identity. Biometric information includes, but is not limited to, imagery of the iris, retina, fingerprint, face, hand, palm, vein patterns, and voice recordings, from which an identifier template, such as a faceprint, a minutiae template, or a voiceprint, can be extracted, and keystroke patterns or rhythms, gait patterns or rhythms, and sleep, health, or exercise data that contain identifying information.
  • Assess and manage risk (fraud and security detection through identity verification)
  • Manage hiring and ongoing employment, such as benefits, and to manage teammate / organizational performance and staffing
  • Share for all purposes from “purpose for collection”
F. Internet or Other Similar Network Activity: For example, browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement
  • Deliver, manage and support products and services, manage relationships and maintain accounts
  • Assess and manage risk
  • Manage fraud and financial crimes
  • Meet legal, regulatory, or compliance requirements
  • Market our products and services
  • Perform services on behalf of another business or entity
  • Manage and optimize internal operations purposes
  • Support and optimize channels and interactions
  • Manage hiring and ongoing employment needs
  • Share for all purposes from “purpose for collection”
G. Geolocation Data: For example, information that can be used to determine a device’s physical location
  • Deliver, manage and support products and services, manage relationships and maintain accounts
  • Manage fraud and financial crimes
  • Manage and optimize internal operations purposes
  • Support and optimize channels and interactions
  • Manage hiring and ongoing employment needs
  • Share for all purposes from “purpose for collection”
H. Sensory Data or Recordings: For example, audio, electronic, visual, thermal, olfactory, or similar information that can be linked or associated with a particular consumer or household
  • To assess and manage risk
  • To meet regulatory or compliance requirements
  • Manage and Optimize Internal Business Operations
  • Support and Optimize Channels and Interaction
  • Share for all purposes from “purpose for collection”
I. Professional or Employment-Related Information: For example, compensation, evaluations, performance reviews, personnel files and current and past job history.
  • Assess and manage risk
  • Deliver, manage and support products and services, managing relationships and maintaining accounts
  • Manage hiring and ongoing employment needs such as benefits
  • Manage teammate and organizational performance and staffing
  • Maintain records around continuing education
  • Perform services on behalf of another entity or business
  • Meet legal, regulatory or compliance requirements
  • Share for all purposes from “purpose for collection”
J. Education Information (defined as information that is not publicly available personally identifiable information as defined in the Family Educational Rights and Privacy Act (20 U.S.C. section 1232g, 34 C.F.R. Part 99)): Education records directly related to a student maintained by an education institution or party acting on its behalf, for example, non-public information that can be used to distinguish or trace an individual’s identity in relation to an educational institution either directly or indirectly through linkages with other information.
  • Assess and manage risk
  • Deliver, manage and support products and services, managing relationships and maintaining accounts
  • Manage hiring and ongoing employment needs such as benefits
  • Maintain records around continuing education
  • Perform services on behalf of another entity or business
  • Meet legal, regulatory or compliance requirements
  • Share for all purposes from “purpose for collection”
K. Profile Data: For example, inferences drawn from personal information to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
  • Deliver, manage and support products and services, manage relationships and maintain accounts
  • Assess and manage risk
  • Manage fraud and financial crimes
  • Market our products and services
  • Manage and optimize internal operations purposes
  • Support and optimize channels and interactions
  • Share for all purposes from “purpose for collection”

We may also disclose personal information for other purposes at your direction or with your consent.

Sensitive Personal Information
Categories of Sensitive Personal Information Purpose for Collection Purpose for Disclosure
SSN, Driver’s License, State ID Card, Passport Number
  • Deliver, manage and support products and services manage relationships and maintain accounts
  • Assess and manage risk
  • Manage fraud and financial crimes
  • Manage hiring and ongoing employment, such as benefits, and to manage teammate / organizational performance and staffing
  • Meet legal, regulatory, or compliance requirements
  • Perform services on behalf of another business or entity
  • Share for all purposes from "purpose for collections"
Account Login, financial account, debit or credit card number when provided with any security or access code, password or credentials allowing access to an account
  • Deliver, manage and support products and services, manage relationships and maintain accounts
  • Manage fraud and financial crimes
  • Manage and optimize internal operations purposes
  • Share for all purposes from "purpose for collections"
Precise geolocation
  • Deliver, manage and support products and services, manage relationships and maintain accounts
  • Manage fraud and financial crimes
  • Manage and optimize internal operations purposes
  • Support and optimize channels and interactions
  • Manage hiring and ongoing employment needs
  • Share for all purposes from "purpose for collections"
Racial or ethnic origin, religious or philosophical beliefs, or union membership
  • Deliver, manage and support products and services, manage relationships and maintain accounts such as fair lending legal requirements
  • Assess and manage risk
  • Manage hiring and ongoing employment, such as benefits, and to manage teammate / organizational performance and staffing, such as collecting demographic data to ensure employee diversity, equity and inclusion or to conduct insurance underwriting
  • Meet legal, regulatory, or compliance requirements
  • Perform services on behalf of another business or entity
  • Share for all purposes from "purpose for collections"
Contents of a consumer’s mail, email and text messages (unless Truist is the intended recipient)
  • Requested in limited circumstances to investigate potential violations of law, regulation or policy in connection with litigation or threatened litigation

N/A
Genetic Data

N/A

N/A
Biometric information for the purpose of unique identification
  • Assess and manage risk (fraud and security detection through identity verification)
  • Manage hiring and ongoing employment, such as benefits, and to manage teammate / organizational performance and staffing
  • Manage and Optimize Internal Business Operations
  • Share for all purposes from “purpose for collection”
Health information
  • Manage ongoing employment needs such as benefits
  • Deliver, manage and support products and services
  • Perform services on behalf of another business or entity
  • Share for all purposes from “purpose for collection”
Information concerning sex life or sexual orientation
  • Deliver, manage and support products and services manage relationships and maintain accounts
  • Meet legal, regulatory, or compliance requirements
  • Collected when voluntarily disclosed in order to manage employment needs such as supporting diversity, equity and inclusion efforts
  • Meet legal, regulatory, or compliance requirements

What we Sell to Third Parties or Share with Third Parties for Cross-Context Behavioral Advertising and What we Share with Third Parties for Business Purposes

We have sold or shared with third parties for cross-context behavioral advertising personal information to third parties in the preceding 12 months as disclosed in the table below. We also share personal information for business purposes with the third parties described below. The categories of personal information described in this notice may be shared with a counterparty in relation to evaluating or conducting a merger, acquisition, or divestiture, and may be shared with a third party to facilitate the same.

General Personal Information for third parties
Categories sold to or shared with third parties over the last 12 months Categories of third parties to whom this category of personal information has been sold or shared for marketing or commercial purposes Categories of third parties to whom the information was shared for business purposes that are not considered a sale or share under CA law
A. Identifiers
  • Ad servers, networks, & exchanges
  • Social media platforms
  • Online publishers
  • Data analytics providers
  • Data providers and aggregators
  • Advertising services platforms
  • Market research companies
  • Consumer survey companies
  • Affiliates and other entities in the Truist family
  • Service Providers that provide various services to us
  • Other parties when you authorize or direct us to share your information,such as when you use a third party service to help manage your financial information across financial institutions or when you transfer funds from Truist
  • Credit reporting agencies to report on or learn about your financial circumstances
  • Government entities and other third parties as needed for legal or similar purposes
B. Personal Information Categories from Cal. Civ. Code § 1798.80(e)

N/A

  • Affiliates and other entities in the Truist
  • Service Providers that provide various services to us
  • Other parties when you authorize or direct us to share your information, such as when you use a third party service to help manage your financial information across financial institutions or when you transfer funds from Truist
  • Credit reporting agencies to report on or learn about your financial circumstances
  • Government entities and other third parties as needed for legal or similar purposes
C. Characteristics of CA or Federal Protected Classifications

N/A
  • Affiliates and other entities in the Truist family
  • Service Providers that provide various services to us
  • Other parties when you authorize or direct us to share your information, such as when you use a third party service to help manage your financial information across financial institutions or when you transfer funds from Truist
  • Credit reporting agencies to report on or learn about your financial circumstances
  • Government entities and other third parties as needed for legal or similar purposes
D. Commercial Information
  • Ad servers, networks, & exchanges
  • Social media platforms
  • Online publishers
  • Data analytics providers
  • Data providers and aggregators
  • Advertising services platforms
  • Market research companies
  • Consumer survey companies
  • Affiliates and other entities in the Truist family
  • Service Providers that provide various services to us
  • Other parties when you authorize or direct us to share your information, such as when you use a third party service to help manage your financial information across financial institutions or when you transfer funds from Truist
  • Credit reporting agencies to report on or learn about your financial circumstances
  • Government entities and other third parties as needed for legal or similar purposes
E. Biometric Information

N/A

  • Affiliates and other entities in the Truist family
  • Service Providers that provide various services to us
F. Internet or Other Similar Network Activity
  • Ad servers, networks, & exchanges
  • Social media platforms
  • Online publishers
  • Data analytics providers
  • Data providers and aggregators
  • Advertising services platforms
  • Market research companies
  • Consumer survey companies
  • Affiliates and other entities in the Truist family
  • Service Providers that provide various services to us
  • Other parties when you authorize or direct us to share your information, such as when you use a third party service to help manage your financial information across financial institutions or when you transfer funds from Truist
G. Geolocation Data

N/A
  • Service Providers that provide various services to us
H. Sensory Data or Recordings

N/A
  • Affiliates and other entities in the Truist family
  • Service Providers that provide various services to us
I. Professional or Employment-Related Information

N/A
  • Affiliates and other entities in the Truist family
  • Service Providers that provide various services to us
  • Other parties when you authorize or direct us to share your information
  • Credit reporting agencies to report on or learn about your financial circumstances
  • Government entities and other third parties as needed for legal or similar purposes
J. Education Information

N/A
  • Service Providers that provide various services to us
K. Profile Data
  • Ad servers, networks, & exchanges
  • Social media platforms
  • Online publishers
  • Data analytics providers
  • Data providers and aggregators
  • Advertising services platforms
  • Market research companies
  • Consumer survey companies
  • Service Providers that provide various services to us
Sensitive Personal Information for third parties
Categories sold to or shared with third parties over the last 12 months Categories of third parties to whom this category of personal information has been sold or shared for marketing or commercial purposes Categories of third parties to whom the information was shared for business purposes that are not considered a sale or share under CA law
Social Security Number, Driver’s License, State Identification Card, or Passport Number

N/A
  • Affiliates and other entities in the Truist family
  • Service Providers that provide various services to us
  • Other parties when you authorize or direct us to share your information
  • Credit reporting agencies to report on or learn about your financial circumstances
  • Government entities and other third parties as needed for legal or similar purposes
Account log-in, financial account, debit card, or credit card number when provided with any required security or access code, password, or credentials allowing access to an account

N/A

  • Service Providers that provide various services to us
Precise geolocation

N/A
  • Service Providers that provide various services to us
Racial or ethnic origin, religious or philosophical beliefs, or union membership

N/A
  • Service Providers that provide various services to us
  • Government entities and other third parties as needed for legal or similar purposes
  • Meet legal, regulatory, or compliance requirements
Contents of a consumer’s mail, email, and text messages (unless we are the intended recipient of the communication)

N/A

N/A
Genetic Data

N/A

N/A
Biometric information for the purpose of unique identification

N/A
  • Affiliates and other entities in the Truist family
  • Share for all purposes from “purpose for collection”
Health information

N/A
  • Affiliates and other entities in the Truist family
  • Service Providers that provide various services to us
  • Other parties when you authorize or direct us to share your information
  • Government entities and other third parties as needed for legal or similar purposes
Information concerning sex life or sexual orientation

N/A
  • Government entities and other third parties as needed for legal or similar purposes
  • Meet legal, regulatory, or compliance requirements

Notice of Right to Opt Out of Sale/Sharing

You may at any time direct Truist to stop selling or sharing your personal information, which is called the “Right to Opt Out.” Once you make an opt out request, Truist will comply within 15 business days, and will wait at least 12 months before asking you to reauthorize sales or sharing.

You may exercise your Right to Opt Out of Sale/Sharing in the following ways:

To opt out of tags, cookies, pixels that collect information when you visit Truist.com
To opt out of other personal information sold to or shared with third parties

Notice of Right to Limit Use of Sensitive Personal Information

You have the right to limit our use and disclosure of your sensitive personal information collected by Truist for the purpose of inferring characteristics about you. This is called the “Right to Limit”.

However, you do not have the right to limit certain uses and disclosures of your sensitive personal information for the following business purposes:

  • Providing our goods and services reasonably expected of an average consumer,
  • Preventing, detecting, and investigating security incidents affecting personal information, provided that the use of personal information is reasonably necessary and proportionate for this purpose,
  • Resisting malicious, deceptive, fraudulent, or illegal actions against us and prosecuting those responsible for those actions, provided that the use of personal information is reasonably necessary and proportionate,
  • Ensuring the physical safety of an individual, provided that the use of personal information is reasonably necessary and proportionate for this purpose,
  • Short-term, transient use, including non-personalized advertising shown as part of a consumer’s current interaction with us, provided that we do not build a profile about the consumer or alter the consumer’s experience outside their current interaction with us,
  • Performing services on behalf of another business (e.g., maintaining accounts, processing orders or transaction),
  • Verifying or maintaining the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by us, or improving, upgrading, or enhancing the services or device owned, manufactured, manufactured for, or controlled by us,
  • Any collection or processing that is not for the purpose of inferring characteristics about you.

You may exercise your Right to Limit by:

1.     Submitting a request through the Truist Privacy Center, opens in new tab.

- On the landing page, select whether you have a Truist online account. If so, sign in.

- Select Information Sharing Preferences and complete form to verify your identity

- Select “Limit the Use of Sensitive Personal Information”

2.     Calling Truist’s Privacy Line at 888-294-2265, opens in new tab.

Retention of Personal Information

Truist has established product and business-level criteria for retention and disposal according to business requirements, laws, regulations, and applicable industry standards.

Sources of Personal Information

Truist collects information from various sources, including:

  • Directly from you or your guardians/representatives
  • Service providers that support our business operations (e.g., data analytics providers)
  • Websites, mobile applications, and social media
  • Our affiliates or subsidiaries
  • Outside merchants or business partners such as credit card or lending partnerships, or corporate clients
  • Public records or publicly available data
  • Data brokers
  • Advertising networks
  • Government entities

Consumer Rights Under the CCPA

Right to Know / See Data Request

You have the right to request that Truist disclose categories or specific pieces of personal information we have collected about you over the last 12 months, the categories of sources from which that information was collected, the business or commercial purpose(s) for which the information was collected, sold, or shared with third parties for cross context behavioral advertising, and the categories of third parties with whom we share personal information.

Right to Correct

You have the right to request correction of inaccurate personal information maintained by Truist.  In many instances, such updates are best made by logging into your online account or employee portals, calling 1-844-4TRUIST, or visiting a branch, and some corrections may require specific documentation to be provided as required by law. If you provide us documentation, it will only be used or maintained for the purpose of correcting the information and complying with our recordkeeping requirements under the CCPA. Truist also provides the Privacy Center and privacy request line as described below.

Right to Delete

You have the right to request deletion of personal information that Truist has collected, subject to certain exceptions. For example, we may deny your request if retaining the information is necessary for us to complete a transaction you requested or comply with our legal obligations.  

Submitting a Verified Consumer Request

Consumers are welcome to submit right to know, correction, or deletion requests by visiting our Privacy Center, opens in new tab or by calling 888-294-2265, opens in new tab.

All requests must be verified prior to receiving a response, using Truist authentication protocols. Requesters will be asked to supply certain basic personal information to enable us to verify the request against our records, such as name, Social Security number, and address. Information submitted for verification purposes will only be used to verify the requestor’s identity and/or authority to make a request on another’s behalf.

Requests made on another person’s behalf can only be accepted upon receipt of documentation that the requestor is an authorized agent, parent, or legal guardian of the consumer whose information is being requested. This will require the submission of a valid Power of Attorney, Birth Certificate, approved Truist authorization form, Guardianship Order, or other court order granting authority to receive information, as appropriate.

Upon submission of a request, consumers will receive an initial confirmation of receipt within 10 days. We will respond to your request within 45 days (unless an extension of up to 45 additional days is requested, upon which the consumer will receive notice and an explanation for the extension).

Please note Truist is also a service provider to business clients and may not fulfill requests pertaining to personal information we process on their behalf. For example, we offer payroll services to small businesses or payment processing services to retail merchants. If you are an employee, customer, representative, or otherwise associated with one of these clients, we encourage you to reach out to the business directly to exercise your rights specific to this information.

Opt Out Preference Signals

Your internet browser may give you more control over your privacy preferences via a Global Privacy Control (GPC) signal. This is a setting in your browser that notifies the websites you visit of your preferences to opt out of selling or sharing your personal information under California law. If you have opted out via the GPC signal, Truist sites will recognize this signal and process your preference automatically as it pertains to tags, cookies and pixels that collect personal information when you visit Truist.com. Please note, you will need to enable the signal on each browser that you use, as the signal is processed at the browser-level and is not applied if you visit Truist.com from a different browser or device that does not have the GPC signal enabled.  When you have authenticated into Truist Privacy Center from a browser with GPC enabled, Truist will automatically apply that opt out preference to offline data that we have about you. To opt out without GPC enabled, see the section Notice of Right to Opt Out of Sale/Sharing above.

Non-Discrimination

The submission of any CCPA request will have no impact on the service and/or pricing you receive from Truist. It will not result in any denial of goods or services, or different prices, rates or quality of goods or services, nor will it result in retaliation against an employee, applicant, or independent contractor.

Consumers Under 16 Years of Age

Truist products and services are not intended for consumers under the age of 16, and we do not knowingly collect information from children under the age of 16 without consent. Truist does not knowingly sell the personal information of minors under the age of 16 or share such information for cross-contextual advertising.

Automated Decision-making

You have the right to opt out of Truist’s use of your personal information for certain automated decision-making and/or profiling purposes. This opt out can be accomplished by visiting the Truist Privacy Center, opens in new tab.

Privacy Center for Requests and Updating Preferences

Through the Truist Privacy Center, opens in new tab, you can submit requests to see, delete and edit information we’ve collected and update your sharing and marketing preferences. 

Updates

This Notice may be revised from time to time, so please review this page periodically. Any changes will become effective when we post the revised notice on the site (please note the effective date listed at the top of this page).

Our annual report showing request metrics for the previous calendar year can be found here, opens in new tab.

Contact Us

If you have any questions or comments on this notice or our privacy practices generally, please contact us at 888-294-2265, opens in new tab. You can also visit www.truist.com/privacy for additional information.