How do retailers encourage impulse buying?
Appealing to your senses
Retailers use multiple strategies to appeal to our senses, including sight, sound, and smell. Providing larger shopping carts, infusing certain aromas that waft through the store, and cueing playlists that stir a sense of nostalgia are common tactics.
Stores may also be strategically designed to lead us to spend more. Appealing window displays and sales bins at the front of the stores are meant to draw you in. Mirrors and lighting in dressing rooms may be intentionally more flattering to convince you to buy that outfit.Disclosure 2
Strategic pricing and bundling
In addition to these sensory cues, retailers get clever with their pricing and use of numbers to encourage shoppers to spend more while thinking they’re spending less. This includes things like:
- Free shipping: Maybe you were just going to spend $30, but if you spend $50, you get free shipping. Often, you thought you were going to save, but you spent more than that just to get the free shipping.
- Dollars and cents: Prices that end in the number nine are called charm prices. Shoppers are more inclined to buy something that’s $9.99 rather than $10 because it feels like a better deal.Disclosure 2 Consumers tend to think of an item priced at $49.99 as closer to $40 instead of closer to $50. And some restaurants remove the dollar sign altogether because diners respond better to “Soup – 9” than they do to “Soup – $9.”
- Gifts with purchases: This is similar to spending that $50 to get free delivery. Shoppers are willing to spend more to get a “bonus gift” when they purchase a certain dollar amount.
Capitalizing on human habits and emotions
In addition to those attractive window displays and dressing room mirrors mentioned earlier, stores may leverage other design and layout tactics to get us to spend. For example, retailers know that our general inclination is to turn right when entering a store, so they purposely design stores to move in a counterclockwise direction. This causes shoppers to spend more time browsing the aisles. And the aisles themselves are usually designed to be narrow enough to encourage us to slow down—but not so narrow that they get clogged and frustrate us.
Our emotions can often lead us to impulse buy, too. This can include examples like:
- Your child grabbing some candy or a colorful toy as you wait to check out, and you caving to keep them calm
- Deciding to spend on takeout instead of making dinner because you ended up working late
- Buying something just to feel better after having a bad day
- Feeling a sense of FOMO (fear of missing out) after seeing a social media ad—and pulling out your card to not feel left out