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What do people dream when they dream about better banking? Where can the thinkers and dreamers gather to build better lives and create breakthrough solutions? Where will they find the freedom to take risks, test ideas, and explore?
The answer is here. The brand new Innovation and Technology Center at Truist headquarters. Here, the future of banking takes shape in an open collaborative ecosystem where every room and amenity has been intentionally designed to inspire innovation and foster co-creation. At the ITC, we welcome and nurture innovators, helping them transform imaginative concepts into banking reality. More than a shared space, it's a shared mindset, featuring an ever present reminder of Truist's purpose and culture around care and innovation. To accelerate our efforts, we created the Innovators in Residence Program, sharing space with strategic partners and organizations that have the capabilities and vested interest in succeeding together. And virtual and augmented reality showcasing the future of training, banking and innovation, where new client experiences are born.
The Innovation and Technology Center is the space where teammates fulfill our Truist purpose by creating new digital experiences for customers and completely rethinking the future of banking. But who really dreams about banking anyway? We do.
Truist Innovation & Technology Center
A groundbreaking collaboration space designed to accelerate innovation and create a world class client experience
2 football fields
Comparative size of the Innovation & Technology Center
Approximate number of client interactions Truist has every day
Percentage of client interactions that are digital
Linear feet of recycled wire and cabling used for sustainable construction
Experience the innovation stations—where the magic happens.
Our purpose—brought to life.
The Purpose Wall allows teammates and visitors to experience the Truist purpose through touch. Tap the screen to explore all of the different ways we live our purpose.
The Purpose Gallery is the visual representation of our guiding principles, philosophy of innovation, and mission. Everything we do is fueled by our purpose to inspire and build better lives and communities.
The Reality Lab gives teammates and visitors access to virtual and augmented reality technology, empowering us to create the future of banking or the future of training through an immersive experience.
We bring our imagination to life in the Maker Space. Truist teammates can use tools like a 3D printer, metal cutters, and more to build prototypes that we can test with clients—giving us the chance to conduct hands on testing before a product even launches.
Create, show, and tell.
The Model Treehouse & Technology Showcase is where we showcase prototypes of the innovations we’re creating for you to try for yourselves. The other Treehouses throughout the ITC are creative spaces for us to listen to and learn from our clients to help us design the best solutions.
The best experiences start here.
In the Innovation and Journey Rooms, client experiences are mapped out, studied, and optimized. We innovate ways we serve clients and simplify the ways they interact with us—with each room being dedicated to different types of client needs. Then we move on to the Co-creation Room toshare our learnings with real clients, giving them space to give us honest feedback.
The 18 teammates working in the Truist Call Center areentirelyfocused on problem-solving.
Take in the view.
Teammates can meet in The Park to chat about a project or come alone to recharge. Above, you’ll see the cube lights that we call the “digital tree.” They light up at night and match the color of the building lighting outside. They can be seen from far around town and bring a fun, playful energy to this space.
Take in the view from the Broadcast Overlook where you can see the entire length of the factory floor. This is where our leaders can host interviews or make important announcements. It’s also a great spot for a selfie.
Our Innovators in Residence program is what collaboration dreams are made of. Through partnerships with industry leaders and some of the best innovators in tech—like Verizon, Amazon, and Unqork—we’re creating the future of banking.
Let's work together.
Join us on our journey to create the most imaginative, intuitive, and client-centric experiences in banking. Or if you simply have questions and want to know more, drop us a line.