Contact us

Personal Check Orders

For First-time Check Orders

• Online – Sign in to Truist Online Banking, and click Order Checks. Follow the instructions.
• By Phone – For initial check orders, call Truist at 844-4TRUIST (844-487-8478).

For Check Reorders

• Online – Sign in to Truist Online Banking, and click Order Checks. Follow the instructions.
• By Phone – For check reorders, call Deluxe at 877-838-5287.

Business Check Orders

For First-time Check Orders and Check Reorders

• Online – Sign in to Truist Online Banking and click Order Checks. Follow the instructions.
• By Phone – For initial check orders or check reorders, call Deluxe at 800-559-6134.

You may incur overdraft fees when you spend more than you have in your checking account—but you won’t get any with a Truist One Checking or Truist Confidence Account.

Overdraft services may allow your transactions to go through even when you do not have sufficient funds. Here’s how they work:

Overdraft Protection is an optional service that can help clients avoid declined transactions. The client can link a Truist checking or money market account (the “protected” account) to another Truist deposit account^{Disclosure 1} , credit card^{Disclosure 2} , or line of credit^{Disclosure 2, Disclosure 3} (the “protector” account) and available funds are automatically transferred from the linked protector account when necessary to cover any shortfalls in the protected account. The amount transferred is the exact amount of the overdraft.

Overdraft Coverage^{Disclosure 4}  allows us to pay ATM and one-time debit card transactions when your available balance can’t cover the transaction. You may be charged a $36 fee for each overdraft transaction—and can be charged up to three fees per day. If the original transaction amount is less than $5, we will not charge an overdraft fee. This is an optional service and not available with a Truist One Checking or Truist Confidence Account.

Passcodes are an added security measure for online and mobile banking. If we detect unusual or suspicious activity at sign in, we'll send you a unique passcode by text or email to verify your identity. Make sure your phone number and email address are up to date in online banking.

Make sure we know the best ways to reach you so we can keep you informed. Verify or update your contact info through online banking, or call 844-4TRUIST (844-487-8478).

To send a wire within the U.S., you’ll be asked to provide your name, complete street address, Truist account number, and crediting information. Crediting information includes your bank name, complete street address, and routing number, and the recipient’s name, complete street address, and account number.

Yes. Debit and ATM cards have daily purchase and withdrawal limits, which can be found in your Personal Accounts Fee Schedule. You can also get information on these limits by calling us at 844-4TRUIST (844-487-8478), or visiting your local branch.

On your personal checks, your routing number is the nine-digit number on the bottom left of your check. It’s followed by your account number, which is usually 13 numbers. You can also find it in your account information in online and mobile banking. Just select the account you need information for, and then select "View account details".