Personal loan payment relief guide

Generally, short-term payment relief is for no more than 90 days. 

If COVID-19 has negatively affected your ability to earn an income and make loan payments, you may be eligible for short-term loan payment accommodation. Payment accommodation for COVID-19 may be available if your account is less than 9 months old or payment history is not strong.

Consumer loans may request instances of short-term payment relief no more than two or three times in a 5-year period, depending on the type of loan you have. Periods of short-term payment relief due to natural disasters don’t typically count as instances.

Please know that other qualifications may apply.

Yes, you can. However, penalties for missed payments prior to providing payment relief will still apply.

No, either of you can request relief. In some cases, we’ll need to get everyone on the account to sign. Don’t worry—we’ll let you know what we need.

For credit card accounts, only the card owners can apply. Authorized signers on credit card accounts can’t apply for short- or long-term relief. 

If you already received 180 days of personal payment relief due to the COVID-19 pandemic, you won’t be eligible for additional COVID-19 payment relief. However, you may be eligible for other loss mitigation or loan modification options depending on what type of credit product you have and other eligibility criteria. 

If you’re able to resume normal payments, that’s great news! We hope it’s a sign of positive changes to your financial situation.

You’ll want to reestablish automatic draft (ACH) or bill pay if that’s your preferred method of payment.  Beyond that, no further action is needed. 

Let’s talk. You might qualify for a loan modification— a change made to the terms of your existing loan agreement. It may involve a reduction in the interest rate, an extension of the length of time for repayment, a different type of loan, or any combination of the three.

Loan modification generally requires you to have some form of income, even if it’s less than when you originally applied for your loan. There are other qualifications and eligibility requirements, so not all clients will qualify.

To talk to us about next steps, reach out to a member of our team, Monday-Friday, 8 am to 5 pm EST.

BB&T now Truist

Auto loans:
800-222-1913

Personal credit card:
800-289-6385

Constant credit:
800-995-9070

Small business card:
800-528-4920

Home equity:
800-222-1913

Installment loans:
800-222-1913

SunTrust now Truist

Auto loans:
800-828-7959

Personal credit cards:
800-828-7959

Home equity:
866-519-3479

Installment loans:
800-828-7959

If you receive payment relief due to COVID-19, we won’t report your account as delinquent while you’re in the payment relief plan. However, we’ll report the entry into a payment relief plan to the credit reporting agencies and report the status of your loan when the payment relief plan ends.

If you’re approved and enter into a loan modification, then we’ll report any change in terms to your existing loan agreement to the credit reporting agencies. Late payments, missed payments, or other defaults on your account may be reflected in your credit report.       

Creditors may consider payment relief to be an increased credit risk, which may impact your ability to obtain additional financing, such as a new home loan or refinance of an existing loan. 

• Equifax COVID-19 Credit and Financial Resources Center
• Experian COVID-19 Resources & Credit Education
• TransUnion COVID-19 Support Center