mortgage client service request

We’re grateful to be part of your homeownership journey.

Get the most out of your mortgage. We’ll support you every step of the way.

This form is for existing Truist mortgage clients only. For new mortgage or refinance inquiries, please use the options below.

Existing mortgage
Fill out this form if you have an existing Truist mortgage and you’d like to:

Request changes to your escrow account.
Request the removal of private mortgage insurance (PMI) or a mortgage insurance premium (MIP).

New mortgage

If you need information about a new mortgage or refinance options, click here or call 855-445-0219. You can also visit Truist.com/mortgage.

For other requests, sign in to your account or contact us at 800-634-7928. Also, you can visit Truist.com/myhomeloan for answers to common questions.

Contact information

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Service Request

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Please note:

If your home is in a Special Flood Hazard Area (SFHA) and flood insurance is required to be escrowed, your flood insurance must remain escrowed.
If you fail to maintain homeowners insurance or any other type of insurance required for your property, in accordance with the terms of your loan, Truist may require you to pay for any insurance we pay on your behalf.
Escrow accounts cannot be deleted for loans with private mortgage insurance (PMI) or mortgage insurance premium (MIP).
Your account must be current at the time of your request. Please contact us at 800-443-1032 if you are experiencing a financial hardship.

Please note:

Homeowners association (HOA) dues cannot be escrowed.
Upon approval, an initial deposit will be required for a new escrow account.
If you’re adding a new bill to an existing escrow account, your account will be re-analyzed.

1 PMI: Private Mortgage Insurance

2 MIP: Mortgage Insurance Premium

Unexpected illnesses, changes at work, and natural disasters such as a hurricane or wildfire can make it difficult to keep up with mortgage payments. Fortunately, we have options to help you stay in your home through these tough times. If staying in your home isn't an option, we'll try to do everything we can to help you avoid foreclosure. Learn more at: Mortgage Assistance: Explore Available Options | Truist

Remove escrow account for real estate taxes. If you fail to pay property taxes, your state or local government may impose fines and penalties or place a tax lien on your property.

Remove escrow account for homeowners insurance.

Truist must receive timely notice of any changes in coverage.
You can access and update your policy details by visiting www.mycoverageinfo.com/truist.
This coverage would likely cost more and provide fewer benefits than insurance you could buy on your own.

Remove escrow account for real estates taxes and homeowners insurance.

If you fail to pay property taxes, your state or local government may impose fines and penalties or place a tax lien on your property.
Truist must receive timely notice of any changes in coverage.
You can access and update your policy details by visiting www.mycoverageinfo.com/truist.
This coverage would likely cost more and provide fewer benefits than insurance you could buy on your own.

Add escrow for real estate taxes.

Add escrow for homeowners insurance.

Add escrow for real estate taxes and homeowners insurance.

On conventional home loans, PMI is automatically terminated when the loan is current and the balance reaches 78% of the home’s original value.
You can request cancellation when the loan balance reaches 80% of the home's original value if specific requirements under the Homeowners Protection Act (HPA) are met. These include:
- No 60-day payment delinquency in the past 24 months, and no 30-day delinquency in the past 12 months.
- No decline in the home’s value
- Current on mortgage payments
For FHA loans, MIP follows U.S. Department of Housing and Urban Development cancellation guidelines. For loans originated after June 3, 2013, MIP is required for 11 years or life of the loan depending on the loan-to-value (LTV) ratio at origination.
Important note: Original value is defined as the lesser of the purchase price or the original appraised value. LTV requirements for investment properties may differ.

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mortgage client service request

We’re grateful to be part of your homeownership journey.

Investment and Insurance Products:

Limited English Proficiency Support:

New York City residents:

Borrowers with Limited English Proficiency (LEP) needing information can use the following resources:

mortgage client service request

We’re grateful to be part of your homeownership journey.

Disclosures

Investment and Insurance Products:

Limited English Proficiency Support:

New York City residents:

Borrowers with Limited English Proficiency (LEP) needing information can use the following resources:

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