Summary of Changes to the Online and Mobile Banking Service Agreement

Effective as of 04/08/2026

Key changes to the Agreement include:

• Updated Section 2 (Definitions) to clarify the definition of “Business Profile Owner” for Truist Association Services clients.
• Updated Section 4 (Bill Pay Service) to (i) incorporate terms for sending bill payments over an instant payment network, (ii) update eligible account types, and (iii) update the conditions under which the Bill Pay Service Guarantee is void.
• Updated Section 5 (Internal Transfers, Payments to a Truist Account, and Advances from a Truist Account) to (i) specify that cut-off times and transfer limits will be displayed within the application, (ii) remove a duplicate provision, and (iii) update the conditions under which the Service Guarantee is void.
• Updated Section 9 (Electronic Fund Transfer Agreement & Disclosures Applicable to Consumer Accounts Only) to incorporate additional provisions that may be relevant when consumer accounts are linked to a business profile.
• Updated Section 10 (Liability Provisions Applicable to Non-Consumer Accounts) to clarify the liability / fraud-allocation provisions tied to “Mitigation Services” (fraud detection products).
• Updated Section 14(d) (ACH Transfer Service) to address Nacha’s new fraud monitoring expectations and originator responsibilities, including an express acknowledgment of obligations to establish, implement, and annually review risk-based processes designed to identify and prevent fraudulent ACH entries.
• Updated Section 16 (Privacy and Security) to remove a duplicate provision and make clarifying edits.
• Updated Section 19(m) (Mutual Arbitration Agreement), Section 19(n) (Jury Trial Waiver), and Section 19(o) (Litigation Class Action Waiver) to update relevant terms in those subsections.