Updates to our Online and Mobile Banking Service Agreements 

When you enrolled in online or mobile banking, you reviewed and accepted an Online and Mobile Banking Service Agreement which governs your use of our online and mobile services.  We recently updated our Online and Mobile Banking Service Agreements to account for new features and products, enhancements to your digital experience, and amended provisions regarding dispute resolution. You can reference the updated Online and Mobile Banking Agreements using these links, Personal Banking and Business Banking.

What does that mean for me?

If you agree with these updates, you don’t need to do a thing. You can continue banking as usual. Continuing to use our online and mobile banking services after the effective date of the changes means you accept these updates. 

What’s changed? 

We know these documents can be lengthy, so we’ve highlighted the sections and page numbers where material and important updates were made.  

Summary of Changes to the Online and Mobile Banking Service Agreement

Effective as of 10/01/23

Key changes to the Agreement include:

  • Updates were made to Section 4 “Bill Pay Service” to remove certain prohibited payments listed in subsection (j) part iii of the previous Agreement.
  • Inserted new Section 7 “Wire Transfer Service” to provide the terms and conditions for eligible clients who use the online wire service.
  • Inserted new Section 9 “PazeSM Standard Terms” to provide the terms and conditions for the new PazeSM digital wallet service for eligible debit and credit cards.
  • Updates were made to Section 10 “Mobile Check Deposit” explaining when items deposited through the mobile deposit capture service will be processed and made available depending on whether clients use the existing standard availability service option or the new immediate availability service option.
  • Inserted new Section 12 “My Receipts Service” to provide the terms and conditions of the existing service allowing clients to upload and store transaction receipts.
  • Updated section numbering throughout, due to the new sections and changes. 

Summary of Changes to the Online and Mobile Business Banking Service Agreement

Effective as of 10/01/23

Key changes to the Agreement include:

  • Section 4 “Bill Pay Service”
    • Updates were made to remove certain prohibited payments listed in Section 4(j)(iii) of the previous Agreement. The remaining subsections in Section 14 have been renumbered.
  • Section 12 “Mobile Check Deposit”
    • Updates were made to Section 12(viii) on page 35 of the updated Agreement explaining when items deposited through the mobile deposit capture service will be processed and made available depending on whether clients use the existing standard availability service option or the new immediate availability service option.
  • Section 14 “Additional Services”
    • Updates were made to Section 14(j) “Commercial Loan Dashboard” on page 52 of the updated Agreement to address upcoming loan application features.