You can temporarily suspend your monthly mortgage payments for an initial period of 3 or 6 months (90 or 180 days) by applying for forbearance. Depending on your financial status and the type of mortgage you have, you may be eligible to have your payments suspended for up to a year (360 days) or more. You won’t be charged penalties or late fees, and your account won’t be reported as delinquent to credit agencies during your forbearance.
Outside of forbearance, you may also be eligible for other relief options, including a payment deferral or loan modification. Additional documentation may be required for applying for these alternative options.
It’s easy to request forbearance relief online. You may also be able to apply for a deferral online, if you qualify. You can apply here for Truist Mortgage Relief. You can also request mortgage relief by phone: (800) 443-1032
Please note that you might be on hold longer than usual because of high call volumes. We’re working hard to provide additional ways to process your request and get you the help you need.
As you approach the end of your initial forbearance period, we’ll reach out to you by email or phone to plan your next steps. This could be extending your forbearance, resuming your regular payments, or developing a new plan to repay the suspended monthly payments. Learn more about your options for repayment.