Getting started with your Truist mortgage

Download our mobile app

Enjoy super-fast access to manage your mortgage.

Get it now to get started with digital banking.

Enroll in Truist online banking.

It takes just minutes.

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Manage your account preferences.

Set up electronic payments

Go paperless

Activate account alerts

Watch a quick overview for setting up your account.

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Managing Your Mortgage Billing Statement

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Welcome to Truist Mortgage. You’ll learn all you need to know about managing your mortgage.)

At Truist we understand what home means to you. We want to help you stay informed and in control, click tap and you are in truist.com/myhomeloan.  

Everything you need to keep tabs on your mortgage can be found in online banking or our app. 

Manage your account, set up alerts, keep track of escrows and year-end tax statements and take your banking paperless.  

Learn more at truist.com/myhomeloan.

And you can forget about checks.

Pay the easy and convenient way with recurring transfers through your online bank account or mobile bill pay. Learn more at truist.com/myhomeloan. 

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Your periodic billing statements are a great way to keep track of your payments and the equity you're building in your home. 

And you'll get it every month either online or sent to your home. 

Our statements are designed to make things simpler and more straightforward for you. 

Taking a few moments to review it each month will help you stay on top of all the important details like:

·       Your balance amounts and due dates

·       Your current interest rate

·       Your payment breakdown

·       Your transaction history 

Have other questions? Turn your statement over for convenient roadmap to finding the right resources. 

With your statement you'll also find financial tips, tools and solutions to help keep you in control of your account.  

Your statement always includes direct contact information in case you have any questions. 

We're here to help you however you want to reach out.

Click truist.com/myhomeloan.

Call our Client Services Department. 

If you have questions, we have answers.

Come in to our branches. We're here to help.  

So let's talk about where you're headed. We'll work with you on a plan to help you get there.

We are so excited to be a part of your home ownership journey and we thank you for that opportunity. 

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Stay current on your mortgage statement and more. 

The Truist logo and the Truist title appear in the center of the Truist Purple background. 

Sign up for truist online banking at Truist.com/myhomeloan  

Disclosure: 

Truist Bank is an Equal Housing Lender. © 2021 Truist Financial Corporation. Truist, Truist Purple, and the Truist logo are service marks of Truist Financial Corporation. 

Was your mortgage transferred to Truist? This may be helpful.

A few things to know:

  • Transfers are common, and don’t change the original terms and conditions of your mortgage.
  • Your payments are still due, but during this transition, you won’t be charged a late fee for 60 days. Also, your account won’t be reported as delinquent to credit reporting agencies for 90 days after the transfer.
  • You’ll receive a goodbye/transfer letter from your previous servicer. It’s typically sent at least 15 days before the transfer and contains your Truist mortgage account number.
  • You’ll receive a welcome/transfer letter from us within 15 days after the transfer.

Payments to Truist

  • Your first Truist billing statement will be available soon after your transfer.
  • Your welcome letter will tell you if your recurring draft carries over to Truist.
  • Your previous servicer will forward any payments they receive after the transfer. This process can take up to a few weeks. Don’t worry—this won’t negatively impact your account.
  • Additional payment information can be found on our Manage and pay tab.

Setting up your online account

We suggest waiting a week after the service transfer date to set up your online account. You’ll need your new mortgage account number found on your goodbye letter from your previous servicer or your welcome letter from Truist.

View your account details

Once enrolled in online banking, you can review account information including your payment amount, next due date, tax and insurance information, and more.

  1. Sign in
  2. Select your mortgage account number
  3. Open Account details
  4. Then select View additional details

Set up your account preferences

Manage your payment options for your Truist mortgage.

Sign up for payment alerts on your Truist mortgage.

Go paperless to receive electronic statements.

View and download statements for your Truist mortgage.

Frequently asked questions about mortgage transfers

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Your escrow account will transfer over from your previous servicer. Visit our Escrow, taxes, and insurance page to view a two-minute video on how escrow works. You can also read FAQs and more. Sign up for important escrow alerts at Truist.com/alerts.

Yes, you can ask your insurance company to update your policy’s mortgagee clause.

To avoid payment delays, confirm the clause is updated to: 


Truist Bank ISAOA/ATIMA
P.O. Box 7952
Springfield, OH 45501

We also recommend confirming the tax and/or insurance information we have on file for you. You can sign in to online banking, select your mortgage account number, then open Account details and View additional details.

Any third-party authorization with your previous servicer will not transfer over. You’ll need to reauthorize in writing. Access the form here.

Opting in to paperless statements is easy. Get started here.
Tip: You must opt in separately for year-end statements.

If you’re currently participating in or being considered for a loan modification program, your previous servicer will transfer your documentation to Truist for processing. Please be advised your transfer may extend the time needed for a final decision.

If you started an insurance claim prior to your transfer, that information will transfer to Truist. You don’t need to start over.

If you’re receiving an insurance claim check or have questions, contact Truist Loss Claims online at Insuranceclaimcheck.com or call 866-528-1567.

If you need to start a new claim, contact your insurance provider and make sure they have the correct mortgage clause on file. This will help expedite the process.

Truist Bank ISAOA/ATIMA
P.O. Box 7952
Springfield, OH 45501

If you paid more than $600 in mortgage interest during the year, you may receive a 1098 form from your previous servicer and another one from Truist.

Any optional insurance premiums such as life, accidental death, disability etc. included in your payment will not transfer to Truist. If you want to continue coverage, please contact the optional insurance carrier.

Truist Mortgage forms to get started with managing your mortgage.

Considering a home purchase or refinance? We’ll take great care of you.

Buy a home

Find the right mortgage with the right tools—and a team you can trust. Our calculators show you how much you can comfortably afford. And you can track your application progress in real time with our app. Loan officers are just a call or click away with answers to all your mortgage questions.

See your options for purchasing a home.

Refinance your home

Today could be the day to lower your payment or consolidate debt. Start by checking our daily refinance rates to see how much you could save on your monthly mortgage payment.

Learn about refinancing your home mortgage.

We’re here when you need us.

Contact us by phone.

Call us at 800-634-7928
Option 8 for Spanish

We accept calls made using Telecommunications Relay Service (TRS). Dial 7-1-1 to initiate a call.
 

Hours
Monday - Friday: 8 am - 8 pm ET
Saturday: 9 am - 3 pm ET

 

Visit a branch near you.

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Disclosures

Truist Bank, Member FDIC. © 2025 Truist Financial Corporation. Truist, the Truist logo, Truist Purple, LightStream, and the LightStream logo are service marks of Truist Financial Corporation.

Equal Housing Lender

Investment and Insurance Products:

  • Are Not FDIC or any other Government Agency Insured
  • Are Not Bank Guaranteed
  • May Lose Value

TRUIST is a service mark of Truist Financial Corporation (Truist) and its affiliates.

Services provided by Truist Financial Corporation (Truist) affiliates: Banking products and services, including loans and deposit accounts, provided by Truist Bank, Member FDIC. Trust and investment management services provided by Truist Bank. Securities, brokerage accounts and/or annuities offered by Truist Investment Services, Inc., an SEC registered broker-dealer, and member FINRA and SIPC, and a licensed insurance agency. Investment advisory services offered by Truist Advisory Services, Inc. and GFO Advisory Services, LLC, SEC registered investment advisers. Some insurance products offered by Truist Investment Services, Inc. Other insurance products offered by Marsh & McLennan Agency, LLC (as successor in interest to McGriff Insurance Services, LLC) CA License #0H18131, Kensington Vanguard National Land Services, and Crump Life Insurance Services. Truist Life Insurance Services (TLIS) is a division of Crump, Arkansas License #100103477. Variable insurance material is for broker-dealer or registered representative use only. Variable products distributed by P.J. Robb Variable, LLC, Arkansas License #100110185. Member FINRA.

Marsh & McLennan Agency LLC, Kensington Vanguard National Land Services, Crump Life Insurance Services, Truist Life Insurance Services, and P.J. Robb Variable, LLC are not affiliated with Truist Financial Corporation or any of its subsidiaries.

Truist Securities is a trademark of Truist Financial Corporation. Truist Securities is a trade name for the corporate and investment banking services of Truist and its subsidiaries. All rights reserved. Securities and strategic advisory services are provided by Truist Securities, Inc., member FINRA and SIPC. Lending, financial risk management, and treasury management and payment services are offered by Truist Bank.

Mortgage products and services are offered through Truist Bank. All Truist mortgage professionals are registered on the Nationwide Mortgage Licensing System & Registry (NMLS), which promotes uniformity and transparency throughout the residential real estate industry. Search the NMLS Registry.

Comments regarding tax implications are informational only. Truist and its representatives do not provide tax or legal advice. You should consult your individual tax or legal professional before taking any action that may have tax or legal consequences.

"Truist Advisors" may be officers and/or associated persons of the following affiliates of Truist, Truist Investment Services, Inc., and/or Truist Advisory Services, Inc. Truist Wealth, International Wealth, Center for Family Legacy, Business Owner Specialty Group, Sports and Entertainment Group, and Legal and Medical Specialty Groups are trade names used by Truist Bank, Truist Investment Services, Inc., and Truist Advisory Services, Inc.

Applications, agreements, disclosures, and other servicing communications provided by Truist Bank and its subsidiary businesses will be provided in English. As a result, it will be necessary for customers to speak, read and understand English or to have an appropriate translator assisting them. Please note that Truist provides translations of webpages, documents and disclosures as a courtesy and in the event of any inconsistencies or discrepancies between the English content and the translated content, the English content supersedes the translation. Truist offers phone support in Spanish at 844-4TRUIST (844-487-8478), option 9. For assistance in other languages, please speak to a representative directly.

New York City residents:

Translation or other language access services may be available. When calling our office regarding collection activity, if you speak a language other than English and need verbal translation services, be sure to inform the representative. A description and translation of commonly-used debt collection terms is available in multiple languages at http://www.nyc.gov/dca.

Borrowers with Limited English Proficiency (LEP) needing information can use the following resources:

The Consumer Finance Protection Bureau (CFPB) also provides additional resources for homeowners seeking payment assistance in select languages at: https://www.consumerfinance.gov/housing/housing-insecurity/help-for-homeowners/

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