Mortgage relief guide

Payment relief

Control your finances. Control your mortgage.

If you’re experiencing hardship due to COVID-19, we can help you regain control of your mortgage payments. Whether you’ve been out of work for a couple of months or your business has permanently closed, we have a range of options to provide support in your time of need.


Know your options

Here are just some of the ways we can help provide you with financial relief by suspending or modifying your mortgage payments.


Forbearance is like a pause button. It lets you suspend your monthly mortgage payments for a specific amount of time without incurring any penalties or late fees or being reported as delinquent to the credit agencies. Forbearance is generally where most people start with mortgage relief because no paperwork is required for requests related to COVID-19 and it’s easy to adapt to changing circumstances. Simply fill out this application to get started. 

At the end of your forbearance, you’ll work with a member of our home preservation team to develop a plan to repay the amounts that would have been due while you were in forbearance. 

Payment deferral:

If you have been in forbearance or missed mortgage payments, but have returned to financial stability, a payment deferral plan might be right for you. This requires some additional paperwork, but would allow you to become current on your mortgage and return to making your regular monthly payments. A payment deferral will create a balloon payment at the end or maturity of your loan. This balloon payment is the sum of your skipped payments and will be due all at once.

You can now apply for a payment deferral online. If you qualify, you will see it as an available option in our mortgage relief application.


A loan modification generally requires more paperwork than forbearance because it restructures your existing loan’s rate or term to change your payments. This helps you stay in your home for the long-term despite financial difficulties. There are different forms of loan modification, and the best solution for you will be unique to your situation. That’s why it’s important to work with our home preservation team. We’ll help you navigate the different options and determine what’s best for you.

Get a team behind you

You can now apply online to enter into forbearance due to COVID-19 hardship. You’ll also have the option to apply for a payment deferral if you qualify.

If you apply for forbearance due to COVID-19 financial hardship, your forbearance will automatically begin once you submit your application, and you’ll receive confirmation by mail or email. For other mortgage relief options, make sure you follow the instructions that will be sent to you by mail or email.

To apply for other forms of mortgage relief, or to discuss your options, give us a call at:

Or, schedule a time for a member of our team to call you.

What to expect

Up next in the guide

What happens once you’ve applied for relief? We’ll review what you should expect in the short- and long-term.