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Payment relief

Mortgage relief guide

Tools to help guide your mortgage relief journey.

For more information on your mortgage relief options, the short- and long-term implications of making your decision, and future best practices, visit these additional resources.

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Ready to request help?

If you’re ready to move forward, here’s how you can request financial relief from our team:

Apply online to enter into forbearance due to COVID-19 hardship. You’ll also have the option to apply for a payment deferral if you qualify.

SunTrust mortgage relief

If you apply for forbearance due to COVID-19 financial hardship, your forbearance will automatically begin once you submit your application, and you’ll receive confirmation by mail or email. For other mortgage relief options, make sure you follow the instructions that will be sent to you by mail or email.

If your forbearance is ending, that doesn't mean you're on your own. We're here to help you get back on your feet. You may be eligible for an extension or other assistance. Find a HUD-Approved Housing Counselor for advice on what to do next, or contact us today.

BB&T, now Truist, clients: (800) 827-3722, option 9
SunTrust, now Truist, clients: (800) 443-1032

To apply for other forms of mortgage relief, or to discuss your options with a member of our home preservation team, give us a call:

BB&T, now Truist, clients: 800-226-5228

SunTrust, now Truist, clients: 877-820-2103

Or, schedule a time for a member of our team to call you.