Protect your peace of mind with alerts and card controls.

Report fraud or suspicious transaction(s) by calling 844-4TRUIST (844-487-8478);
or if outside the U.S., call +1-910-914-8250 to reach a Truist Teammate 24 hours a day, 7 days a week.
 
The claim process varies depending on the type of claim filed. A claim teammate will contact you in the event additional information is required when reviewing the claim.

How to report fraudulent and suspicious activity | Truist

Fraud is when someone uses your account or card without your permission. A dispute is when you made a purchase, but there’s an issue—like not receiving the item or getting something different than expected.

At this time, we're unable to open a claim on pending transactions. Claims can only be filed on posted transactions.

A case resolution is decided after research and investigation has been completed. In the event that you don't agree with the resolution, please contact our claims department to request a second review: Call 844-4TRUIST (844-487-8478)

For your protection, we will follow Visa and Mastercard guidelines regarding the blocking of cards to avoid additional fraudulent charges.

We’ll only share information on a claim with authorized signers on the account associated with the claim. We're unable to share any claim details with anyone not listed as a signer on the account.

Once a resolution has been reached, a letter will be mailed to your address on file with the details surrounding the resolution.

Report fraud