Commercial real estate

CRE prepares for rising fraud and cybercrime threats

Learn about the latest fraud and cyberthreats, how to defend against attacks, and what to do if you’re a victim of cybercrime.

Joe Pella is head of National Commercial Real Estate at Truist, and Lisa Consoldane is senior vice president of Wholesale Payments and treasury consultant for Truist.

While the economy has experienced its share of ups and downs over the past few years, the threat of fraud and cybercrime has only moved in one direction: up. Attacks ranging from simple check-washing schemes and direct cyberattacks to risks from compromised third-party providers have impacted organizations of all types, and commercial real estate (CRE) businesses are no exception. Protecting organizations from a wide range of fraud and cyber threats has become a core component of cyber risk management.

Payments are distinctly susceptible to fraud.

Fraud attacks from payments continue to intensify. In 2025, 76% of organizations reported attempted or actual payments fraud. While nearly a third of companies that fell prey to payments fraud were able to recover more than 75% of funds, 15% regained a tenth or less of what was stolen, and 20% were unable to recover any amount of funds lost to cybertheft.Disclosure 1

Checks remain the method of choice for fraudsters, who used them in 58% of payments fraud events or attempts.Disclosure 1 Though organizations increasingly use alternative payment methods, check fraud is still prevalent at many commercial real estate businesses. The United States experienced $33.6 billion in losses from check fraud in 2025, accounting for 87% of all losses globally.Disclosure 2 The Federal Reserve attributes the increase to a 32% rise in counterfeit checks, a 21% rise in check washing, and an 18% rise in forgery and physical alteration.Disclosure 3 Despite these risks, 72% of organizations have no immediate plans to stop using checks.Disclosure 1

ACH debits and credits account for a combined 48% of payments fraud. Criminals deceptively obtain business checking account and bank routing numbers to make unauthorized ACH payments (30%) or ACH credits (18%).Disclosure 1 ACH debits are involved in 34% of business email compromise (BEC) fraud events, with only wire transfers taking a larger share of completed or attempted instances of BEC fraud.Disclosure 1

Wire transfers are targeted in 25% of all payments fraud events. Wire fraud represents 49% of incidents in which criminals use BEC to transfer funds to a fake or unauthorized bank account.Disclosure 1 With access to an email account, an imposter then poses as a key employee or third-party partner and communicates false payment instructions.

Commercial credit cards account for just over one-fifth of the total payments fraud events and attempts sustained by organizations.Disclosure 1 Sometimes employees misuse their corporate credit cards for personal transactions, but business credit cards are also vulnerable to use by criminals outside an organization, who may use lost and stolen cards or account information to make purchases or withdraw cash.

Most common fraud tactics

Business email compromise represents the greatest vulnerability for companies, with 74% experiencing some form in 2025.Disclosure 1 It usually happens through social engineering attacks in which criminals successfully guess or steal email credentials. Three-quarters of all impersonation fraud is due to BEC attacks.Disclosure 1 Instead of hacking into email accounts and searching for sensitive information, impersonation attacks hinge on using hijacked email accounts to impersonate a company executive, vendor, or government agency. Posing as a trusted individual or entity, fraudsters then trick employees into making fraudulent payments, sharing sensitive information, or opening email attachments that deploy malware.Disclosure 1

Imposters can also compromise a business’s email by creating an email address or website that appears to be legitimate. Customers are deceived into sharing passwords, revealing bank information, or making payments to a scammer. Fraudsters who target your customers in this way create reputational risk and damage the relationship of trust your business has worked so hard to build.

Most fraud comes from external sources. However, our CRE clients tell us that third-party partners, like title companies, law firms, brokers, and financial institutions, also create risk exposure for organizations when information they retain on your business or its customers is compromised.

Recognize rising cyber risks.

The steady stream of high-profile data breaches in the news reflects a steep increase in cyberattacks, and commercial real estate organizations make ideal targets. Not only do they often collect and store sensitive customer data, but they can be involved in high-dollar transactions and may lack the strong, state-of-the-art security systems found in other industries. What’s more, CRE businesses often work with multiple third parties who may have insufficiently robust or outdated cybersecurity protections.

  • Data breaches, when hackers steal and sell or expose sensitive personal and financial information, leave a business’s customers at risk of identity theft and financial loss.
  • Ransomware attacks, where criminals encrypt an organization’s data and hold it for ransom, halting business activity and financial processes, are among the most feared threats. They can make normal operations impossible until the hackers get what they want and, hopefully, restore the data.
  • Third-party cyberattacks happen when cybercriminals gain access to your company by compromising a partner organization. Recognize that each third-party partner represents a unique cyber risk to your organization based on their security measures and their level of access to your systems. 

Shore up your defenses.

Preventing damage to your real estate business demands a comprehensive strategy supported by actions that address people, processes, and technology. While risk reduction strategies often overlap, distinct security measures tailored to the most common threats can reduce your business’s risk.

People management measures that can reduce fraud

People form the foundation of your fraud defense. Implement these steps to lower your overall risk of fraud.

  • Educate all employees to recognize these red flags.
  • Wire payment instructions that may be fraudulent
  • Directions to deviate from normal wire procedures
  • Impersonation of leaders or colleagues
  • Emails, phone calls, or texts that may be phishing, especially:
    • Demands for immediate action (e.g., funds transfers)
    • Requests for sensitive information
    • Communications outside of regular business hours
  • Train staff to verify changes to standard procedures and other suspicious requests. Verify phone numbers and contacts to confirm any email, text, or phone call that includes a change of instructions or contacts.
  • Inform staff about the increasing use of AI in fraud. Highlight how the rise of AI-driven fraud has complicated traditional methods of spotting attacks, and consider implementing methods and AI-powered fraud detection tools that can help combat it.
  • Work with partners you know and trust to help ensure they adhere to rigorous security measures. Vendor risk management is crucial to prevention, and it begins with monitoring vendor authorizations and levels of access.

Process improvements that can strengthen fraud prevention

Efforts to thwart check fraud, the number one source of payments fraud, will likely yield the highest return in risk reduction. Take these steps.

  • When possible, replace checks with safer forms of payment.
  • Commercial cards
  • Mobile payment apps
  • Your bank’s online bill pay service
  • ACH for repetitive or large payments (e.g., you can make most state and federal tax payments online). Make sure you’ve set up ACH controls to ensure new payees are properly authorized.
  • When you must write checks:
  • Use a pen with indelible or permanent black ink that can’t be removed through check washing.
  • Give outgoing mail directly to your letter carrier or drop it off inside your local post office, not a blue box or any other outdoor collection point.
  • Use a trackable delivery service and/or require a verified signature upon receipt for larger transactions.
  • Explore your bank’s Positive Pay offering. This service validates checks by comparing posted checks to your issued check data and flags any nonmatching checks as exceptions.
  • Frequently monitor transaction histories and bank balances online.
  • Reconcile bank accounts regularly.
  • Daily reconciliation is best.
  • Identify and report any discrepancies to your bank as soon as possible. 

Technology use best practices that can combat fraud

Cybercriminals continue to devise bolder schemes to attack businesses. Take these measures to help protect your company against the operational disruptions, reputational risk, and financial consequences that a cyberattack can bring.

  • Adopt cybersecurity best practices.
  • Keep all technology systems, devices, and software updated with current security protections.
  • Implement multifactor authentication (MFA) for all remote access to your network and access to your email environment.
  • Regularly back up data.
  • Make sure only authorized individuals have access to devices and sensitive data.
  • Use single sign-on systems.
  • Require strong passwords along with the most stringent security for administrative accounts.
  • Protect privileged service accounts, accounts that run applications and other automated services.
  • Obtain cyber insurance.
  • Establish a cyberattack response plan.
  • Assess vulnerabilities in your third-party providers.
  • Identify and minimize threats. Conduct thorough due diligence on third-party vendors to ensure you understand each partner company’s security stance and risk factors. 

Craft your response plan now.

Even with protective measures in place, it’s impossible to prevent fraud and cyberattacks with 100% certainty. 

How will you respond if your business is attacked? Every minute is precious. It’s important to formulate a detailed response plan that you’ll, hopefully, never have to deploy. Position yourself for a quick and effective response with these steps.

  1. Designate an incident response team to develop and maintain your response plan. Include representatives from key operational areas, not just IT.
  2. Find external resources and experts who can offer valuable knowledge and advice to guide you through a crisis. Your plan should specify who you’ll call for crucial support, including:
    • A cyber incident response firm
    • Data forensics experts
    • Data privacy legal counsel
    • A cyber insurance broker
    • Communications and public relations professionals
  3. Practice implementing your plan under various scenarios. Periodic drills can help you uncover gaps and barriers to implementation. Use what you learn to improve the plan. Test runs will help you activate your plan faster and reduce stress levels if a real incident occurs.
  4. Maintain an easily accessible copy of the response plan offline, knowing a cyberattack could lock you out of your systems and email accounts.

Know what to do after a cyberattack.

In the aftermath of a serious cyberattack, it can be hard to know how to proceed, even with a comprehensive response plan in place. Use this to-do list to help you tackle the many urgent priorities in a logical manner.

  • Contact your insurance broker immediately if you suspect your organization is undergoing a significant cyberattack, and verify insurance policy incident notice requirements. Your broker can work with your cyber insurance carrier to define proper first steps and an optimal process to engage carrier-approved vendors. This step ensures you’ll have the right resources, charging appropriate rates while adhering to policy terms and conditions, so you receive your full policy benefits.
  • Activate your incident response team. Make sure that all the people you’ve designated to perform or oversee tasks are ready to respond. 
  • Engage your legal team. Some organizations involve approved data breach counsel at the onset to determine appropriate actions that fulfill legal obligations, manage potential liabilities, and prepare for the possibility of future litigation or regulatory investigation.
  • Identify the threat and isolate affected systems to prevent further damage.
  • Resolve the vulnerability that allowed the incident immediately, if possible.
  • Assess the damage and implement the appropriate response plan.
  • Formulate an action plan to address the most urgent priorities: mitigate the impact of the incident, repair systems, restore data, and strengthen security.
  • Collaborate with forensic investigators and other incident response experts to help pinpoint where, how, and by whom you were attacked, and to assist in restoring full operational status.
  • Preserve documentation to assist law enforcement. Restoring data is important, but so is maintaining evidence that could identify the attackers and lead to their prosecution.
  • Report the incident to all appropriate law enforcement and regulatory agencies. They may be able to assist in the investigation.
  • Talk to an insurer-approved public relations and communications team to establish appropriate messaging about the incident with internal and public-facing audiences.
  • Comply with legal requirements to notify those affected by the incident. Offer credit monitoring and/or identity theft restoration services as approved by your insurer and advised by your breach counsel.

Is the right team in place to maintain your business’s cyber resilience?

Talk to your relationship manager about gathering specialists who can help reduce your risk of fraud—and respond appropriately to cyberattacks. Or start a conversation with Truist by finding a relationship manager near you.

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