Association Insider

A letter from JJ Miranda

Rising costs, increasingly complex financial operations, and persistent fraud threats are placing greater demands on community association boards and property management teams. At the same time, residents' expectations for responsive service and well-maintained properties remain as high as ever, increasing pressure on boards and management teams to find new efficiencies and improve operations.

Defending against payments fraud continues to be a top priority. As the underwriter of the AFP® 2026 Payments Fraud and Control Survey, Truist is proud to support research that helps organizations better understand today's fraud landscape and strengthen their defenses. This year's survey found that more than three-quarters of organizations experienced attempted or actual payments fraud in 2025, reinforcing the importance of combining strong controls, ongoing vigilance, and modern payment solutions to protect assets and operations.

The need for simplicity, speed, and safety extends beyond fraud prevention. In this issue, you'll find our featured article, Full Service Financial Partners Bring Advantages to Property Managers and Community Associations, which explores how bringing together banking, payments, treasury management, lending, and industry expertise can help reduce operational complexity, improve efficiency, and strengthen fraud protection. An integrated approach enables organizations to spend less time managing financial operations and more time focused on the people and communities they serve.

We're also excited about the future of Truist. In June, it was announced that Michael P. Lyons would become Chief Executive Officer effective September 1, 2026. His leadership will help guide Truist's next chapter as we continue delivering the advice, innovation, and tailored solutions our clients expect and deserve.

More recently, in August, Truist named Harold Ford Jr. to a strategic advisory role as Vice Chair of Wholesale Banking. In this role, Ford will work closely with our banking teams to support business growth and advise clients on public policy and economic matters.

Thank you for all you do to strengthen your communities and serve your stakeholders. We are honored to partner with you in that mission.