Misalignments can also show up in transactions. In mergers or acquisitions, for example, misunderstandings around closing timelines, employee experience, or cultural integration can derail progress if they aren’t addressed upfront.
Hughes explains, “Ensuring everyone understands what the business will look like after a transition and what success really means is critical.”
Clear communication also plays a direct role in financial planning. If projections about post-transaction performance don’t align with the underlying realities of the business, the risk profile changes, and so does the capital structure needed to support it.
That’s why Hughes sees the Truist Business Lifecycle Advisory approach as a kind of communication accelerator. By looking beyond financial statements and understanding how a company operates, its industry dynamics, and its long-term goals, relationship managers can help surface potential concerns before they become problems.
Risk mitigation is probably one of the most important things companies should focus on, and it’s often overlooked,” says Hughes. “Early communication helps us understand the risks businesses are facing so we can help plan for them.”
Ultimately, successful transitions come down to perspective. Understanding the priorities and concerns of all parties—owners, successors, employees, investors, and community stakeholders—allows leaders to anticipate challenges and solve for them early.
“When you have those conversations ahead of time, you’re not reacting to change. You’re prepared for it,” says Hughes. “Our goal is to anticipate client concerns before our clients can even articulate them.”