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Spotlight on Solutions From Vulnerability to Viability: The impact of ACH automation

Truist provides fraud mitigation solution for growing North Carolina orthopedics practice

OrthoCarolina partnered with Truist to modernize its payment operations, replacing paper checks with secure ACH automation. This shift reduced administrative costs, improved cash flow predictability, and significantly lowered fraud risk. With enhanced reconciliation and vendor verification tools, the client is now positioned for future-ready payment innovation.

About our client

Company: OrthoCarolina

Headquarters: Charlotte, NC

Employees: 1,600

Industry: Health care (orthopedic care)

Background: A leading independent orthopedic practice in Southeast, serving patients since 1922

Challenge:

  • Heavy reliance on paper checks, posing operational inefficiencies and high administrative costs
  • Increased exposure to Business Email Compromise (BEC) and vendor fraud attacks, creating financial risk
  • A recent audit highlighted security vulnerabilities, prompting the need for secure, digital payment solutions

Solution:

  • Integrated Payables: Truist recommended ACH automation with vendor verification and account validation tools.
  • Vendor Enablement: Secure setup and verification of vendor banking information.
  • Efficient Processing: Payments scheduled for same-day, next-day, or future transactions.
  • Enhanced Reconciliation: Rich remittance and reconciliation data provided for seamless posting

Results:

  • Increased Efficiency: Reduced payment processing time and administrative costs
  • Enhanced Cash Flow: Accelerated payables and receivables provide better cash flow predictability
  • Reduced Fraud Risk: ACH adoption mitigated BEC risks, adding layers of security
  • Future-Ready: Prepared for adopting additional faster payment tools to continue optimizing operations.
OrthoCarolina’s take:
"One of the primary reasons we selected Truist over other banks was the people. Truist’s commitment to innovation aligns with our vision for efficiency and growth. Their ACH solution has helped us eliminate inefficiencies and added essential layers of security.“
— Director of Internal Audit & General Accounting, OrthoCarolina

Protect your company from fraud

Reach out to your Truist Treasury Consultant or Relationship Manager to learn more about how we can help mitigate ACH fraud attempts.

Learn more ~ about Truist’s ACH origination solutions

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