Homeowner payments through Truist Association Services

Truist offers a variety of ways you can pay including:

• Pay by mail - Homeowners can mail their coupon and check to the pre-assigned post office box.
• ACH Debit - Using Association Pay, your payments are automatically deducted from the homeowner’s bank account on the third of each month.
• Online bill pay service - Payments can be made from an online bill pay provider, using a unique bill pay account number assigned to each property address and payment obligation.
• Online payment system - Homeowners use Truist.com/payments to:
  • Pay by credit or debit card (Visa®, MasterCard®, American Express®, or Discover®)
  • Pay by eCheck - a one-time electronic funds transfer by ACH debit from a U.S. checking or savings account
  • Enroll online for Association Pay (ACH) - recurring electronic funds transfers by ACH debit from a U.S. checking or savings account
• At a branch - Payments can be made with an Association Services payment coupon at any of our Truist branches.

With Truist Association Pay (ACH), you can have recurring payments debited directly from your checking or savings account held at any U.S. financial institution. Your homeowners association must be enrolled in our Online Payment System. Enroll online by the 25th of the month to be effective for the next month. Debit authorizations submitted online must be received by 9:00 AM EST two business days before the 3rd of the month in which the debit is to begin.

• Enroll online in Truist Association Pay (ACH) by selecting the Pay Now link on Truist.com/payments.
• Enroll by mail or fax by completing the Association Pay enrollment form in your coupon book or billing statement or by following the instructions in this generic enrollment form. Paper authorizations must be received by the 20th of the month to be effective for the next debit month. If the 20th falls on a weekend or holiday, the deadline is the last business day prior to the 20th.

You can cancel your ACH enrollment by one of the following ways:

• Contact your management company or self-managed association to have your ACH debit enrollment cancelled or changed with Truist Association Pay.
• Contact Association Services by phone Toll Free at 888-722-6669 to have your ACH debit enrollment cancelled.
• You can also print, complete, and mail or fax the change form to change your enrollment or to cancel your enrollment you can print, complete, and mail or fax the cancel form.

We need to receive change or cancel requests by the 27th day of the month to be effective the following debit month. If the 27th falls on a weekend or holiday, the deadline is the last business day of the month prior to the 27th.

Send your completed form by U.S. mail:

Truist Association Services
PO Box 2914
Largo, FL 33779-2914

Or fax it to 866-297-8932.

Yes. Truist can debit any U.S. bank automatically.

Payments made online through Truist’s Online Payment System will incur the following fees:

• All debit cards issued by a U.S. financial institution will incur a flat $4.95 convenience fee. The convenience fee incurred on debit cards issued by a non-U.S. financial institution varies.
• All credit cards will incur a convenience fee of 2.95% of the payment transaction amount.
• The exact convenience fee on all credit and debit card transactions will be displayed before a payment is submitted online.
• There is no charge for payments made by e-Check or to enroll in ACH through Truist Association Pay online.

Contact your management company or association with questions regarding your payment, due dates and late fees.

To keep things moving fast:

• Make checks payable to the legal name of your homeowners association.
• Send your Association Services coupon with your payment.
• Write "U.S. Funds" on checks drawn on Canadian bank accounts.
• Don’t mail cash.

No. All checks are processed the day they’re received.

You can contact your property management company or homeowners association to verify that your payment has been received.

You'll need to use the bill pay account number unique to your property address and payment obligation (located on your coupons).

Using a bill pay service may delay payment processing. We suggest making or scheduling your payment well in advance of the due date. Refer to your Association Services coupon book or statement for important instructions on using an online bill pay service.

In most instances, payments received from a bill pay service aren't processed on the same day that funds are debited from your account. Depending on the method of payment and delivery used by your bill pay provider, payments may take up to five business days or more to be posted to your association's account.