Homeowner payments through Truist Association Services

Pay your HOA dues now, or enroll in automatic payments.

Go green—and save time—with homeowners association payment options.

Pay now online.

Homeowner payment options

To make a one-time payment today, use the Truist Online Payment System by selecting the Pay now or enroll button below. Your homeowners association must be enrolled in our online payment service. (If your association isn’t enrolled, you’ll receive a pop-up message when you enter your payment information.)

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Pay by card.

Pay by debit or credit card with your Visa®, MasterCard®, American Express® or Discover® card.1

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Pay by eCheck.

Pay by eCheck with a one-time electronic funds transfer by ACH debit from your checking or savings account from any U.S. financial institution. No convenience fee is charged for payments made by eCheck.

Pay automatically with Association Pay (ACH).

Homeowner payment options

With Truist Association Pay (ACH), you can have recurring payments debited directly from your checking or savings account held at any U.S. financial institution.

Here’s how to get started:

  • Enroll online in Truist Association Pay (ACH) by selecting the Pay now or enroll button. Your homeowners association must be enrolled in our Online Payment System.
  • Enroll by mail or fax by completing the Association Pay enrollment form in your coupon book or billing statement or by following the instructions in this generic enrollment form (PDF).
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Change automatic payment

Use this form to update your account.

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Cancel automatic payments.

Use this form to stop automatic payments.

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View ACH deadline calendar.

See deadlines for setting up, changing, or canceling the next payment.

HOMEOWNER PAYMENT OPTIONS

Pay with bill pay.

Save time and money by scheduling your association payment through your bank's bill pay service or other online payment bill pay processor. Need help on using an online bill pay service? Check out your Association Services coupon book or statement instructions.

Ensure your online bill pay setup reflects the following:

Payee Name: Association Name
Payee Address: PO Box 628207, Orlando, FL 32862-8207
Payee Phone: 888-722-6669

Account Number: On each scheduled payment, use the bill pay account number that appears on your association payment coupon. Don’t add any other letters, numbers, or identifying words in the account number area.

Pay by mail.

HOMEOWNER PAYMENT OPTIONS

Mail your payment with coupon to:

Truist
PO Box 628207
Orlando, FL 32862-8207

Tips for mailing your payment:

  • Don’t mail cash.
  • Include an Association Services coupon with every payment.
  • Make checks payable to the legal name of your homeowners association.
  • Write your bill pay number (located on your payment coupon) on your check.
  • Write "U.S. Funds" on Canadian checks that are to be processed in U.S. funds.
  • Only send payments to this address. Non-payment correspondence should be sent directly to your homeowners association.2

Pay at a BB&T branch.

HOMEOWNER PAYMENT OPTIONS

Pay in person by taking your Association Services coupon and your payment to any BB&T location near you.3

Frequently asked questions

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To keep things moving fast:

  • Make checks payable to the legal name of your homeowners association.
  • Send your Association Services coupon with your payment.
  • Write "U.S. Funds" on checks drawn on Canadian bank accounts.
  • Don’t mail cash.

No. All checks are processed the day they’re received.

You can contact your property management company or homeowners association to verify that your payment has been received.

Your property management company or homeowners association can provide information about late fees.

No. Truist can debit any U.S. bank automatically.

Managing your Association Pay is easy.

To update your account, print, complete, and mail or fax the change form.

To stop your payment, print, complete, and mail or fax the cancel form.

We need to receive change or cancel requests by the 27th day of the month to be effective the following debit month. If the 27th falls on a weekend or holiday, the deadline is the last business day of the month prior to the 27th.

Send your completed form by U.S. mail:

Truist Association Services 
PO Box 2914 
Largo, FL 33779-2914

 

Or fax it to 866-297-8932.

You'll need to use the bill pay account number unique to your property address and payment obligation (located on your coupons).

Using a bill pay service may delay payment processing. We suggest making or scheduling your payment well in advance of the due date. Refer to your Association Services coupon book or statement for important instructions on using an online bill pay service.

In most instances, payments received from a bill pay service aren't processed on the same day that funds are debited from your account. Depending on the method of payment and delivery used by your bill pay provider, payments may take up to five business days or more to be posted to your association's account.