[Transcript]

[William Thayer, Owner, Palm Beach Cast Stone]

William Thayer: I work in stone, but it's a lot more than that. It's the people we work with. It's the relationships we build. We are Palm Beach Cast Stone. We've been a manufacturer of cast stone products and an importer of natural stone and installer for about 30 years.

The experience in our shop is invaluable and it's the heartbeat of our company.

[William wanted to take his vision worldwide.]

[But he wasn’t sure where to begin.]

William: Having a great partner like Truist is huge for us because running a business is hard enough. When we need a solution, we call Ann.

[Step 1: Digitize]

[Ann Rodriguez, Truist Relationship Manager]

Ann Rodriguez: When I first met William, William needed everything from me. Ideally, his business needed to go digital.

William: With Ann, it was such a breeze. She brought digital wiring to us. The accuracy was perfect. You get confirmations. I can send 10 wires in a minute. The time savings and the comfort that it gives me not wondering if we just sent $100,000 to the wrong place is huge, and we couldn't have done that without Ann.

[Step 2: Diversify]

William: After our digital improvements, the next step was credit. We can't predict the economy moving forward. So one of the things we've done is invest. We've invested in equipment, we've invested in new services that we can provide so when there isn't as much work around, we can still maintain our employees, maintain our quality, and maintain our client base.

[Step 3: Expand]

Ann: As William and I follow up on a quarterly basis, we discuss where the business is going. So we started a conversation about finding a new location because he needed to expand, the business was growing, and getting prepped to get that done.

William: We need space for people, we need space for supplies, we need space for manufacturing. With Truist, they were able to find a loan that worked exactly with the type of property we're buying, with what we had to offer, and what we needed. Ann just has absolutely hit a home run.

Ann: It's exciting because I get to partner in finding locations, partnering up with brokers, doing the appraisals, the evaluations, anything that he needs, to take it off his plate.

[Palm Beach Cast Stone now exports to Caribbean markets. Next stop? Dubai.]

William: Truist is absolutely different than other banks. They can make sure that you have the ability to expand into those markets, expand into those services when you need to. It is such a great feeling to know that our product is appreciated and accepted all over the world, not just in our backyard anymore.

Ann: No matter what the future brings for William, he's really prepared, and I'm looking forward to be his partner on his side throughout the whole thing.

[Imagine tomorrow. Build it today.]