The health and safety of our teammates, clients and the communities we serve is our top priority. We’re closely monitoring the coronavirus (COVID-19) pandemic and are in contact with the Centers for Disease Control and Prevention (CDC)opens in a new tab and the World Health Organizationopens in a new tab to ensure we’re acting on the latest information and guidance.
We’re temporarily adjusting services available at our local branches. To help maintain the health and safety of our clients, teammates and communities, the majority of branch lobbies are temporarily closed. We’re providing teller services through drive-thru lanes at branches that are equipped with them. If you need to access a safe deposit box, please call your branch to make an appointment. BB&T Branch Locator | SunTrust Branch Locator
You can also use our online and mobile banking options to conduct everyday transactions such as checking your balance, making payments, transferring funds and depositing checks. Learn more.
To meet the immediate and long-term needs of our communities, we've launched the Truist Cares initiative. A pledge of $25 million in philanthropic support will provide aid for basic needs, medical supplies, and financial hardship across the nation.
Relieve stress through our payment relief program. Right now, you can request to delay your payments on your credit card, personal loan, home equity line of credit, or auto loan for up to 90 days.
Submit a payment relief request online in just a few minutes. A member of our team will reach out by email or U.S. Postal Service mail with important information about what payment assistance will mean for you.
Please be aware that due to the overwhelming need for help, hold times are much longer than normal.
Payment relief can't be approved in branches at this time.
Access to liquidity during this time is critical for you and your business to continue operations, make payroll, and pay bills. Here are a few ways we can help you right now:
SBA (Small Business Administration) loans can be a good option for many businesses:
Our experienced loan specialists are here to help you navigate this process. Please reach out to your banker or relationship manager with any questions if you are considering SBA financing.
Truist is offering relief measures, allowing greater access to capital for borrowers and empowering our teammates to support clients affected by the COVID-19 pandemic. The relief measures include:
We'll also continue to actively support the cash flow needs for our retail and business clients who are affected by the COVID-19 pandemic through a number of lending programs. Our branch bankers, relationship managers and contact center teammates are committed to working with you to reduce financial stress during this challenging and uncertain time.
Please note: Due to the overwhelming need for help, phone wait times are much longer than usual. Request deferred payments without waiting on hold using our online payment relief portal.
Beware of scams during this challenging time. Cybercriminals are hard at work exploiting our natural anxiety. Look out for suspicious emails and text messages that may impersonate a company, charity, or government agency. The intent is to convince you to share sensitive information such as your name, password, personal identification number (PIN) or other account information. We’ll never reach out to clients through phone or email to ask for confidential information.
We’re temporarily adjusting branch banking services to continue to serve you in this difficult time.
Here’s how we’re adapting to help keep you safe:
We also encourage you to bank with us from your home using our online and mobile banking options. With these options you can:
Learn more about our mobile banking features and download the app:
NARRATOR: U by BB&T offers you ways to get your banking done without ever leaving home. You know you can check balances, make transfers, and pay bills.
But let's say you've got a check to deposit. That's easy. Just choose Deposit from the bottom menu. Your camera even takes a picture of your check automatically.
Or let's say you need to get money to a friend. We can help you with that too. Go to the More menu and select Send Money with Zelle. Choose your friend and send. Save a trip to the branch and bank when it works for you.
ANNOUNCER: The SunTrust mobile app offers ways to get your banking done without ever leaving home. You know you can check balances, make transfers, and pay bills. But let's say you've got a check to deposit. That's easy. Just choose Deposit a Check from the main menu. Your camera even takes a picture of your cheque automatically.
Or let's say you need to give money to a friend. We can help you with that, too. Go to the main menu and select Send Money With Zelle. Choose your friend, and send.
Save a trip to the branch, and bank when it works for you.
Out of an abundance of caution, we’ve implemented several preventative measures to protect the health and well-being of our clients and teammates, including:
We encourage everyone to follow the guidance provided by the CDC to help prevent the spread of respiratory diseases at home, in the workplace and while traveling. Please refer to the CDC websiteopens in a new tab for the most up-to-date information.
*Important details regarding 5% cash back offer for qualifying credit card purchases: