Family playing inside

Coronavirus Response

The health and safety of our teammates, clients and the communities we serve is our top priority. We’re closely monitoring the coronavirus (COVID-19) pandemic and are in contact with the Centers for Disease Control and Prevention (CDC)opens in a new tab and the World Health Organizationopens in a new tab to ensure we’re acting on the latest information and guidance.

For fast payment relief help, submit a request form to defer payments on your credit card, personal loan, auto loan, or home equity line of credit (excludes mortgage requests).

Branch Updates

We’re temporarily adjusting services available at our local branches. To help maintain the health and safety of our clients, teammates and communities, the majority of branch lobbies are temporarily closed. We’re providing teller services through drive-thru lanes at branches that are equipped with them. If you need to access a safe deposit box, please call your branch to make an appointment. BB&T Branch Locator | SunTrust Branch Locator

You can also use our online and mobile banking options to conduct everyday transactions such as checking your balance, making payments, transferring funds and depositing checks. Learn more.

Community

To meet the immediate and long-term needs of our communities, we've launched the Truist Cares initiative. A pledge of $25 million in philanthropic support will provide aid for basic needs, medical supplies, and financial hardship across the nation.

We’re here to help

Request payment relief online

Relieve stress through our payment relief program. Right now, you can request to delay your payments on your credit card, personal loan, home equity line of credit, or auto loan for up to 90 days.

Submit a payment relief request online in just a few minutes. A member of our team will reach out by email or U.S. Postal Service mail with important information about what payment assistance will mean for you.

Request payment relief by phone

Please be aware that due to the overwhelming need for help, hold times are much longer than normal.

Payment relief can't be approved in branches at this time.

Residential Mortgage Payment relief (PDF).opens in a new tab

Residential Mortgage FAQs

Let's keep you going

Access to liquidity during this time is critical for you and your business to continue operations, make payroll, and pay bills. Here are a few ways we can help you right now:

SBA (Small Business Administration) loans can be a good option for many businesses:  

  • The Economic Injury Disaster Loan Program provides working capital loans up to $2 million. The interest rate for these loans is:
    • 3.75% for small businesses
    • 2.75% for private nonprofits
  • You may apply online directly with the SBAopens in a new tab or call the SBA Customer Service Center at 800-659-2955 to begin the application process.
  • As a preferred SBA lender, Truist will continue our strong partnership with the SBAopens in a new tab to offer loans backed by the federal government.  We are monitoring the new stimulus package, which contains substantial relief for small businesses, and will be updating this site and communicating with clients on liquidity options as the situation progresses.

Our experienced loan specialists are here to help you navigate this process. Please reach out to your banker or relationship manager with any questions if you are considering SBA financing.

Truist is offering relief measures, allowing greater access to capital for borrowers and empowering our teammates to support clients affected by the COVID-19 pandemic. The relief measures include:

  • Providing payment relief assistance for clients with mortgage loans, consumer loans, personal credit cards, business credit cards and business loans.
  • Temporarily waiving ATM surcharge fees to help consumers and businesses access cash with greater confidence.
  • Providing 5% cashback when BB&T and SunTrust consumer credit card holders use their credit card for qualifying purchases at grocery stores and pharmacies through April 15, 2020.*
  • Providing payment relief assistance

We'll also continue to actively support the cash flow needs for our retail and business clients who are affected by the COVID-19 pandemic through a number of lending programs. Our branch bankers, relationship managers and contact center teammates are committed to working with you to reduce financial stress during this challenging and uncertain time.

Please note: Due to the overwhelming need for help, phone wait times are much longer than usual. Request deferred payments without waiting on hold using our online payment relief portal.

Beware of scams during this challenging time. Cybercriminals are hard at work exploiting our natural anxiety. Look out for suspicious emails and text messages that may impersonate a company, charity, or government agency. The intent is to convince you to share sensitive information such as your name, password, personal identification number (PIN) or other account information. We’ll never reach out to clients through phone or email to ask for confidential information.

Providing convenient banking options

We’re temporarily adjusting branch banking services to continue to serve you in this difficult time.

Here’s how we’re adapting to help keep you safe:

  • All branch lobbies are closed to in-person visits to help prevent the spread of COVID-19.
  • We’re providing teller services through drive-thru lanes at branches that are equipped with them.
  • ATMs will remain operational.
  • Safe deposit boxes can be accessed by appointment only. Please call your branch to schedule an appointment. BB&T Branch Locatoropens in a new tab l SunTrust Branch Locatoropens in a new tab.
  • If you’re a commercial banking client, please contact your relationship manager with any need.

We also encourage you to bank with us from your home using our online and mobile banking options. With these options you can:

  • Stay connected to your accounts
  • Check your balance
  • View and search transactions
  • Add, manage and pay bills
  • Transfer funds
  • Deposit checks

Learn more about our mobile banking features and download the app:

BB&T clients

+ Show Transcript

NARRATOR: U by BB&T offers you ways to get your banking done without ever leaving home. You know you can check balances, make transfers, and pay bills. 

But let's say you've got a check to deposit. That's easy. Just choose Deposit from the bottom menu. Your camera even takes a picture of your check automatically. 

Or let's say you need to get money to a friend. We can help you with that too. Go to the More menu and select Send Money with Zelle. Choose your friend and send. Save a trip to the branch and bank when it works for you. 

Download the BB&T mobile app: (Apple App Store / Google Play)

SunTrust clients

+ Show Transcript

ANNOUNCER: The SunTrust mobile app offers ways to get your banking done without ever leaving home. You know you can check balances, make transfers, and pay bills. But let's say you've got a check to deposit. That's easy. Just choose Deposit a Check from the main menu. Your camera even takes a picture of your cheque automatically. 

Or let's say you need to give money to a friend. We can help you with that, too. Go to the main menu and select Send Money With Zelle. Choose your friend, and send. 

Save a trip to the branch, and bank when it works for you. 

Download the SunTrust mobile app: (Apple App Store / Google Play)

Out of an abundance of caution, we’ve implemented several preventative measures to protect the health and well-being of our clients and teammates, including:

  • Asking all teammates to follow prevention tips from the Centers for Disease Control and Prevention (CDC)opens in a new tab including frequent washing of hands
  • Asking teammates who are sick to stay home until they’re well
  • Asking teammates who have recently returned from any of the high-risk countries identified in the CDC’s Coronavirus Disease Travel Information websiteopens in a new tab or who live in the same household with someone who has recently traveled to one of those identified regions to self-report to their manager and work from home for at least 14 days
  • Enhancing cleaning routines for our branches, offices and other locations with an increased focus on disinfecting surfaces including ATMs, teller line areas, elevator touchpads, door handles and other high-touch areas
  • Increasing the number of hand sanitizing stations available in branches and offices
  • Suspending international air business travel and limiting nonessential domestic business air travel for our teammates
  • Implementing social distancing (e.g. dividing teams to work from different locations) for some teammates in critical functions to create a safer workplace and ensure business continuity
  • Conducting group meetings by phone or other digital means

We encourage everyone to follow the guidance provided by the CDC to help prevent the spread of respiratory diseases at home, in the workplace and while traveling. Please refer to the CDC websiteopens in a new tab for the most up-to-date information.

Disclosures

*Important details regarding 5% cash back offer for qualifying credit card purchases:

  • Qualifying purchases are net purchases (purchase less credits, returns, and adjustments) made using a SunTrust or BB&T consumer credit card now through April 15, 2020.
  • Cashback will be applied as statement credit within 60 days of April 15, 2020.
  • SunTrust and BB&T will be applying the cashback statement credit based upon the MCC code that we receive from merchants as to “grocery store” or “pharmacy” transactions. We do not control the code applied to a transaction.