Zelle®^{Disclosure 1} : A convenient way to send and receive money.

There’s no fee to send money with Zelle® from your enrolled Truist business account. However, Zelle® payments deposited into your business account will be charged a 1.0% fee by Truist. The maximum fee is capped at $15 per received transaction.

Eligible small business accounts can send, receive, or request money with Zelle®. To get started, sign in to Truist online banking. On Truist.com, select Send Money with Zelle®. In the app, select Transfer & Pay, and then select Send Money with Zelle®. Accept terms and conditions, enter your email address or U.S. mobile number, receive a verify a one-time verification code, select the account to link, and you’re ready to start sending and receiving with Zelle® for your small business.

To send money with Zelle®, simply select someone from your mobile device’s contacts (or add a trusted recipient’s email address or U.S. mobile number), add the amount you’d like to send and an optional note, review, then select Send. In most cases, the money is available to your recipient within minutes.^{Disclosure 1}

If the small business or consumer you send money to has already enrolled in Zelle®, the money is sent directly to their bank account and cannot be canceled. It’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.

To receive money using Zelle® with a small business account, share your enrolled email address, U.S. mobile number, Zelle® tag, or Zelle® QR code with your customers and ask them to send you payment with Zelle® right from their banking app. No need to share any sensitive account details. After the consumer sends you payment with Zelle®, you will receive your money directly into your enrolled bank account. Zelle® payments deposited into your business account will be charged a 1.0% fee by Truist. The maximum fee is capped at $15 per received transaction.

To request money using Zelle® with a small business account, select Transfer & Pay. Then select Send Money with Zelle®. Select Request, enter the individual’s email address or U.S. mobile number, confirm the recipient is correct and select Request.^{Disclosure 1}

You’ll receive a payment notification once your customer has sent you money in response to your request.

Once you’re enrolled with Zelle®, payments are typically available within minutes.^{Disclosure 1}

Whether you use Zelle® with a business account or a personal account, Zelle® uses the same network to initiate payments to small businesses and consumers. Consumers who are already enrolled with Zelle® through their banking app don’t need to do anything different to send money to a small business. 

Zelle® payments deposited into your business account will be charged a 1.0% fee by Truist. The maximum fee is capped at $15 per received transaction.

Zelle® QR code provides peace of mind knowing you can send and receive money, without typing an email address or U.S. mobile number. In the Truist app, select Transfer & Pay, choose Send Money with Zelle®, and select Send. Then, select Scan QR code to pay with Zelle® at the top of the Select Recipient screen. Your phone’s camera will open. To send money, simply point your camera at the recipient’s Zelle® QR code, confirm on the screen that the recipient’s name is correct, enter the amount, select Send, and the money is on the way. When sending money to someone new, it’s always important to confirm the recipient is correct by reviewing the displayed name before sending money.

To locate your own Zelle® QR code, select Transfer & Pay within the Truist mobile banking app. Then select Send Money with Zelle®. Select Request. On the Select Recipient screen, select View my QR code to get paid with Zelle® icon at the top of the screen.

From the Zelle® QR code screen, you’ll be able to view and share your Zelle® QR code. Use the print or share icon to print, text, or email your Zelle® QR code to your customers.

A Zelle® tag is a unique identifier, like a username, that you create. It allows you to get paid with Zelle® without having to provide your contact information. Your Zelle® tag:

• Can be six to 40 characters.
• May include letters, numbers and hyphens, but no other special characters or spaces.
• Is not case-sensitive.

To start, think of a Zelle® tag that fits with your small business. For example, if your small business name is ABC Company, you might select abc-company as your Zelle® tag. Find Zelle® in your mobile banking app or online banking, then select Zelle® Preferences and select Create a Zelle® tag. Follow the steps to secure your Zelle® tag. You can now share your tag and start getting paid without providing your enrolled email address or U.S. mobile number.

You can also send money to an eligible small business, supplier, or vendor if they are enrolled with Zelle® through their financial institution’s app. Find Zelle® in your Truist mobile banking app, select Send, and from the Select Recipient screen, type the recipient’s Zelle® tag. Then, enter the amount, select Send, and the money is on the way. When sending money to someone new, it’s always important to confirm the recipient is correct by reviewing the contact name that is displayed before sending money.

You can use Zelle® if you have Truist Simple Business Checking, Truist Community Checking, Truist Dynamic Business Checking, Commercial Suite Checking, Analyzed Checking, Truist Simple Business Savings, or Truist Business Money Market.

Please call the Truist Care Center at 844-4TRUIST (844-487-8478) so we can help you.

Truist teammates can be reached during the following hours:

• Monday through Friday - 8 am to 8 pm ET
• Saturday - 8 am to 5 pm ET
• Sunday - 24-hour automated assistance only

No, Zelle® payments cannot be canceled. 


You can only cancel a payment if the small business or consumer you sent money to hasn’t yet enrolled with Zelle®. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select “Cancel This Payment.” If you do not see this option available, please contact our Truist Care Center at 844-4TRUIST (844-487-8478) for assistance with canceling the pending payment.



If you send money to a small business or consumer that has already enrolled with Zelle®, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you know and trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.



If you sent money to the wrong person, please immediately contact our Truist Care Center at 844-4TRUIST (844-487-8478) to determine what options are available.

Truist teammates can be reached during the following hours:

• Monday through Friday - 8 am to 8 pm ET
• Saturday - 8 am to 5 pm ET
• Sunday - 24-hour automated assistance only

No, neither Truist nor Zelle® offers purchase protection for payments made with Zelle®. For example, if you do not receive the item you paid for or the item is not as described, you may not be reimbursed. Only send money to people and small businesses you trust and always ensure you’ve used the correct email address or U.S. mobile number when sending money.

In order to use Zelle® internationally, the sender and recipient’s bank or credit union accounts must be based in the U.S.