Paying or getting paid quickly by others who use Zelle® through their financial institution.
Requesting payment from customers without sharing account information.
Frequently asked questions
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Zelle® is a fast, safe, and easy way for small businesses to send, request, and receive money directly between eligible bank accounts in the U.S.i If your customers use Zelle® in their mobile banking app, they can send payments directly to your Truist business bank account—and their payments typically arrive within minutes1.
In online or mobile banking, select Send Money with Zelle® > Request Money. Enter your customer’s email address or U.S. mobile number and choose Request. If your customer is not already enrolled with Zelle®, you must send your request to their email address.
There are a few ways you can encourage your customers to pay you with Zelle®.
Tell customers verbally that you accept payments with Zelle®, and that they can easily send you money right from their banking app.
Include Zelle® as a payment option on your invoices.
Use Zelle® to request money3 from your customers.
Once you’re enrolled with Zelle®, payments are typically available within minutes.
To get started, sign in and select Send Money with Zelle®. Enter your email address or U.S. mobile number, receive and verify a one-time verification code, accept terms and conditions, and you’re ready to start sending and receiving with Zelle® for your small business.
There’s currently no protection program for any unauthorized payments made with Zelle®. For example, if you don’t receive an item you paid for, or the item is not as described or as you expected, we won’t be able to help you get a refund. That’s why it’s important to only use Zelle® with people and businesses you trust.
You can only cancel a payment if the small business or person you sent money to hasn’t yet enrolled in Zelle®. To cancel, go to your activity page, choose the payment you want to cancel and then select Cancel. If you send money to a small business or consumer that is already enrolled with Zelle® through their financial institution, the money is deposited directly to their account and can’t be canceled. If you sent money to the wrong person, we recommend contacting the recipient and requesting the money back.
There’s no fee to send money with Zelle® from your enrolled Truist business account. However, Zelle® payments to your business account will be charged a 1.0% fee by Truist.
You can send money to people or other small businesses that bank with a financial institution that offers Zelle®. Right now, we don’t support sending to (or receiving from) people that are only enrolled in the Zelle® app.
If the small business or person you send money to has already enrolled with Zelle® through their bank’s mobile app, the money is sent directly to their bank account and can’t be canceled. It’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number.
Once you’re enrolled with Zelle®, simply share it with your customers and ask them to send payments through their own mobile banking app. You won’t need to share any of your sensitive account information, and payments will go directly into your account. However, you can’t receive payments from or send payments to people enrolled only through the Zelle® app.
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BB&T and SunTrust are now Truist. Now you have access to more resources and better products for your small business—and we’ll still be with you every step of the way.