Truist and Zelle®

Zelle^® is a fast and easy way for small businesses to send, receive, and request money typically within minutes^{Disclosure 1} with customers and eligible vendors they trust.^{Disclosure 1} If your customers use Zelle^® within their banking app, they can send payments directly to your Truist bank account with just your email address, U.S. mobile number, or QR code. 

Eligible small business accounts can send, receive, or request money with Zelle^®. To get started, sign in to Truist online banking. On Truist.com, select Send Money with Zelle®. In the app, select Transfer & Pay, and then select Send Money with Zelle®. Accept terms and conditions, enter your email address or U.S. mobile number, receive and verify a one-time verification code, select the account to link, and you’re ready to start sending and receiving with Zelle® for your small business.

To send money with Zelle®, simply select someone from your mobile device’s contacts (or add a trusted recipient’s email address or U.S. mobile number), add the amount you’d like to send and an optional note, review, then select Send. In most cases, the money is available to your recipient in minutes.^{Disclosure 1}

If the small business or consumer you send money to has already enrolled with Zelle® through their banking app, the money is sent directly to their bank account and cannot be canceled. It’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.

To receive money using Zelle® with a small business account, share your enrolled email address or U.S. mobile number or Zelle® QR code with your customers and ask them to send you payment with Zelle® right from their banking app. No need to share any sensitive account details. After the consumer sends you payment with Zelle®, you will receive your money directly into your enrolled bank account. Zelle® payments deposited into your business account will be charged a 1.0% fee by Truist. The maximum fee is capped at $15 per received transaction.

To request money using Zelle® with a small business account, select Transfer & Pay. Then select Send Money with Zelle®. Select Request, enter the individual’s email address or U.S. mobile number, confirm the recipient is correct and select Request.

If your customer is using Zelle® through their banking app, they’ll be able to pay you with Zelle®. You’ll receive a payment notification once your customer has sent you money in response to your request. If your customer is only enrolled in the Zelle® app, they will not be able to send you money with Zelle®, and you should arrange for a different payment method.

There’s no fee to send money with Zelle® from your enrolled Truist business account. However, Zelle® payments deposited into your business account will be charged a 1.0% fee by Truist. The maximum fee is capped at $15 per received transaction.

Once you’re enrolled with Zelle^®, payments are typically available within minutes.

There are a few ways you can encourage your customers to pay you with Zelle^®.

• Tell customers verbally that you accept payments with Zelle^® and that they can easily send you money right from their banking app.
• Include it on an invoice. We recommend adding “I accept payments with Zelle^®” or “Pay me with Zelle^®.”
• Use Zelle^® to request money from your customers (which will send them a notification telling them you’ve requested payment with Zelle^®).^{Disclosure 1}

Please note that you’ll only be able to receive payments from consumers using Zelle^® through their banking app. You won’t be able to receive payments from consumers only enrolled in the Zelle^® app.

Neither Truist nor Zelle® offers a protection program for any authorized payments made with Zelle®. For example, if you don’t receive an item you paid for, or the item isn’t as described or as you expected, we won’t be able to help you get a refund. That’s why it’s important to only use Zelle® with people and businesses you trust.

You can only cancel a payment if the small business or consumer you sent money to hasn’t yet enrolled in Zelle®.To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel and then select Cancel. If you do not see this option available, please contact our Truist Care Center at 844-4TRUIST (844-487-8478) for assistance with canceling the pending payment.

If you send money to a small business or consumer that has already enrolled with Zelle® through their bank or credit union’s mobile app, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you know and trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.

If you try to send money to a consumer who is enrolled in the Zelle® app, the payment won’t go through and a message will pop up to let you know the payment cannot be completed. With small business accounts, Zelle® does not currently support sending or receiving money to users only enrolled in the Zelle® app.

If you send money to a small business or consumer that is already enrolled with Zelle® through their financial institution, the money is deposited directly to their account and can’t be canceled.

Please call the Truist Care Center at 844-4TRUIST (844-487-8478) so we can help you.

Zelle® QR code provides peace of mind knowing you can send and receive money, without typing an email address or U.S. mobile number. In the Truist app, select Transfer & Pay, choose Send Money with Zelle®, and select Send. Then, choose Scan QR code to pay with Zelle® at the top of the Select Recipient screen. Your phone’s camera will open. To send money, simply point your camera at the recipient’s Zelle® QR code, confirm on the screen that the recipient’s name is correct, enter the amount, select Send, and the money is on the way! When sending money to someone new, it’s always important to confirm the recipient is correct by reviewing the displayed name before sending money.

To locate your own Zelle® QR code, select Transfer & Pay within the Truist mobile banking app. Then choose Send Money with Zelle®. Then, select Request. On the Select Recipient screen, select View my QR code to get paid with Zelle® icon at the top of the screen.

From the Zelle® QR code screen, you’ll be able to view and share your Zelle® QR code. Use the print or share icon to print, text, or email your Zelle® QR code to your customers.

In order to use Zelle^®, the sender and recipient’s bank or credit union accounts must be based in the U.S.

You can use Zelle® if you have Truist Simple Business Checking, Truist Community Checking, Truist Dynamic Business Checking, Commercial Suite Checking, Analyzed Checking, Truist Simple Business Savings, or Truist Business Money Market.

Whether you use Zelle^® with a business account or a consumer account, Zelle^® uses the same network to initiate payments to small businesses and consumers. Consumers who are already enrolled with Zelle^® through their banking app don’t need to do anything different to send money to a small business. The experience is slightly different for small businesses, as small businesses cannot currently send payments to or receive payments from consumers who are only enrolled in the Zelle^® app.^{Disclosure 1}

Zelle® payments deposited into your business account will be charged a 1.0% fee by Truist. The maximum fee is capped at $15 per received transaction.

Keeping your money and information safe is a top priority for Truist. When you use Zelle^® within our online banking or mobile app, your information is protected with the same technology we use to keep your Truist business account safe.

There are a few ways you can encourage your customers to send money with Zelle®.
Tell customers verbally that you accept payments with Zelle®, and that they can easily send you money right from their banking app.
Include Zelle® as a payment option on your invoices.
Use Zelle® to request money from your customers.

You can send money to people or other small businesses that bank with a financial institution that offers Zelle®. Right now, we don’t support sending to (or receiving from) people that are only enrolled in the Zelle® app. If the small business or person you send money to has already enrolled with Zelle® through their bank’s mobile app, the money is sent directly to their bank account and can’t be canceled. It’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number.

Once you’re enrolled with Zelle®, simply share it with your customers and ask them to send payments through their own mobile banking app. You won’t need to share any of your sensitive account information, and payments will go directly into your account. However, you can’t receive payments from or send payments to people enrolled only through the Zelle® app.