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You can only cancel a payment if the small business or person you sent money to hasn’t yet enrolled in Zelle®. To cancel, go to your activity page, choose the payment you want to cancel and then select Cancel. If you send money to a small business or consumer that is already enrolled with Zelle® through their financial institution, the money is deposited directly to their account and can’t be canceled. If you sent money to the wrong person, we recommend contacting the recipient and requesting the money back.
You can send money to people or other small businesses that bank with a financial institution that offers Zelle®. Right now, we don’t support sending to (or receiving from) people that are only enrolled in the Zelle® app. If the small business or person you send money to has already enrolled with Zelle® through their bank’s mobile app, the money is sent directly to their bank account and can’t be canceled. It’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number.
There’s no fee to send money with Zelle® from your enrolled Truist business account. However, Zelle® payments deposited into your business account will be charged a 1.0% fee by Truist. The maximum fee is capped at $15 per received transaction.
Once you’re enrolled with Zelle®, simply share it with your customers and ask them to send payments through their own mobile banking app. You won’t need to share any of your sensitive account information, and payments will go directly into your account. However, you can’t receive payments from or send payments to people enrolled only through the Zelle® app.
There’s currently no protection program for any unauthorized payments made with Send Money with Zelle®. For example, if you don’t receive an item you paid for, or the item is not as described or as you expected, we won’t be able to help you get a refund. That’s why it’s important to only use Zelle® with people and businesses you trust.
There are a few ways you can encourage your customers to send money with Zelle®.
Tell customers verbally that you accept payments with Zelle®, and that they can easily send you money right from their banking app.
Include Zelle® as a payment option on your invoices.
Use Zelle® to request money from your customers.
Zelle® is a fast, safe, and easy way for small businesses to send, request, and receive money directly between eligible bank accounts in the U.S. Send money with Zelle® now.
If your customers use Zelle® in their mobile banking app, they can send payments directly to your Truist business bank account—and their payments typically arrive within minutes.
To get started, sign in and select Send Money with Zelle®. Enter your email address or U.S. mobile number, receive and verify a one-time verification code, accept terms and conditions, and you’re ready to start sending and receiving with Zelle® for your small business.