Small business

Know what to expect as your BB&T and SunTrust small business banking products and services transition to Truist. Use this guide to keep you informed—and give you confidence in a smooth experience.

Checking, savings, money market, and CDs

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Good news. For both BB&T and SunTrust clients, there won’t be any changes to your deposit account numbers, bank routing number, direct deposits, automatic drafts, or wire transfer instructions.

So you can continue to bank as usual. And there’s no need to order new checks or deposit slips until your current supply runs out.

SunTrust clients – You’ll receive new CD account numbers in early 2022. We’ll contact you ahead of time and guide you through the process.

BB&T clients – There will be no merger-related changes to your CD account numbers. 

You’ll receive this information in a mail package at least 30 days before changes are made that affect your account. The information will outline changes to product naming and fee structures.

You may receive multiple communications if you open a new BB&T account after March 19, 2021. You may receive multiple communications if you open a new SunTrust account after September 10, 2021. You’ll also receive multiple communications if you bank with both SunTrust and BB&T.

Fees on some products and services may be adjusted to align pricing between our heritage organizations and/or with the market. We’ve worked to limit fee increases, but depending on your particular products and services, your total fees may change.

Business Debit Cards and Delta SkyMiles® Business Debit Cards

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BB&T clients – After October 2021, you’ll receive your new Truist Visa® business debit card when your current card expires.

SunTrust clients – If you currently have a MasterCard® branded SunTrust Business Debit Card or a Delta SkyMiles® Business debit card, you’ll receive a Visa branded Truist Business Debit Card or a Delta SkyMiles® Business Debit Card mid-February 2022. Your new cards will have different card numbers, expiration dates, and 3-digit security codes—but your PIN will stay the same.

Whether you currently bank at BB&T or SunTrust—or both—you’ll receive more information in the coming months, including activation timing and changes to existing accounts.

BB&T clients – Good news. Deals will continue. Be on the lookout for an information packet in the coming months with all the details.

SunTrust clients – Not familiar with Deals? You’ll love it! Deals earn you cash back when you make purchases with your eligible Truist cards at select retailers. 

Credit cards

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You’ll receive your new Truist credit card when your current card expires. We’ll send you an information packet in the coming months with details on changes to existing accounts and information you’ll need to share with your organization’s individual cardholders. For now, keep banking and enjoy all the features and benefits you’re used to.

Good news. You'll continue to earn rewards as applicable to your account, as you do today – redeemable for cash back, gift cards, merchandise and more.

Branches and ATMs

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There’s a lot to love about this transition. For starters:

  • Use your debit or ATM card right now at any BB&T or SunTrust ATM to make cash withdrawals—with no ATM fees. Continue to bank as you normally would—exciting improvements and benefits are right around the corner.
  • Get more done with greater ease. A number of ATMs will have the option of contactless interactions, and you can change your PIN right at the ATM if you’d like.
  • Over 3,000 ATMs are now available to you within our Truist network.

You can continue to use your BB&T or SunTrust branches and ATMs during our transition. You may notice more blended branches as well. These locations serve both BB&T and SunTrust clients. Look out for the dual logos on the branch signs, and come on in to see us.

We’ll be rolling out Truist branding updates—including temporary signage—to branches, ATMs, and printed materials from May 2021 through March 2022.

And we’re all about keeping things seamless for you. We’re planning for a limited amount of ATM and branch downtime during the transition to Truist.

Truist products will be available in BB&T branches in late 2021 and in SunTrust branches in early 2022.

Online and mobile banking

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You’ll need to sign in and accept new terms at Truist.com to begin exploring new and enhanced features. Please visit online and mobile banking for additional information.

Merchant Services

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You should continue to accept payments and process your merchant batches just like you do today. No changes are required on your part at this time. If there are changes to your existing merchant account or other information you should be aware of, an informational packet will be sent to you. We may also provide additional information on your monthly merchant statement.

Who should I contact with questions?

You should continue to use your current provider for support.