Forgiveness Application Guides

Paycheck Protection Program (PPP)

We want you to feel confident about your loan forgiveness application.

That’s why we’ve created these video guides. We’ll walk you through the various features of the PPP Client Portal, how to upload documents, and even demonstrate how to fill out a loan forgiveness application. With these tips, you’ll be ready to apply for PPP loan forgiveness—and get back to business.

Navigating the PPP Client Portal dashboard

Learn how to access your application and view personal dashboard features like your to-do list.

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Understanding the Truist PPP Client Portal Dashboard Module

When you first log into the PPP client portal - which is where you started this journey to paycheck protection - you will land on the Dashboard. In the very top menu bar, you can see that we are currently on our dashboard, and the only other option there is to start an application.

The process of starting a forgiveness application begins there, and we will show you that process in another video. For now, I’d like to walk you through the rest of the dashboard before moving on to the application process.

The last thing you’ll see in this top ribbon is a Profile button. You won’t need to use this feature, so we’ll move along to our to-do list.

The list on the left is a running list of items that will need your attention and action at some point in the PPP process. Here you’ll see a document repository where you‘ll upload documents for Truist to see.

If you click on it, it will expand to show you a list of placeholders where you can easily upload documents that match the descriptions such as an affiliation verification, your borrower worksheet, or certain IRS forms. You can upload documents in two simple ways. If you can see the document on your desktop or in a file explorer, you can drag the file from its location on your computer to this page and drop it into the box with the cloud icon. If that’s not convenient, you can also click where it says “browse” right below the same cloud, which will pull up a window where you can search your computer to locate the document wherever it is currently saved.

The names of placeholders that auto-populate in this section are based on other entries you’ve made throughout the PPP process. It’s like a choose your own adventure book, where the potential endings are available based on the choices you made in earlier chapters. If you have a document you would like to upload that doesn’t match a title here, you can put it in one of several placeholders titled “Additional Document”.

If you happen to have multiple loans active in the portal, be sure you use placeholders associated with the proper loan shown under each item in blue.

Once you have uploaded a document, the placeholder will no longer show here, but you can see your uploaded documents by toggling the “Previously Completed” radio button.

Click the arrow at the top or “collapse” bottom to minimize that list of documents and return to the original view of the dashboard.

Below the document area, you’ll see Incomplete Applications. You will only have items listed here if you choose not to complete an application in one sitting. So if you work on your application for a while, and then need to get up and tend to business or help a customer who walked in your door, you can hit Save and Come Back Later, then return to that application here at a more convenient time. Once you fully submit a complete application, it would no longer be visible on this list.

Lastly, at the end of the left column you will see a standalone place for additional documents. This is the virtual equivalent of that junk drawer in your kitchen where you stash all the things that don’t seem to fit anywhere else. The note you see here is important. As long as you get a successful upload message, you can have faith that it was received. However, documents uploaded in this fashion will not be viewable by you. Much like that junk drawer, items put here are out of sight, out of mind, but Truist can and will review those documents in the portal.

Now that we’ve finished the left side of the dashboard, let’s scroll back up and review the right.

Here you’ll see a timeline of your application, starting with application submission and individual chevrons for each stage of the process. This reminds me of watching the status bar when I order a pizza online. I can see when it’s being prepped, when it goes in the oven, and when the driver is on his way to my house.

If your application has already been funded, your timeline will show the first four steps complete; and you’ll achieve the fifth stage once you have submitted your forgiveness application. Then you’ll be able to watch the loan proceed through review by Truist, being prepped for and reviewed by the SBA, and ultimately, the potential forgiveness of some amount of your existing PPP loan.

Continuing down on the right side, you’ll see a section for frequently asked questions and the worksheet that you already completed and submitted as part of your original application. You’ll also see two ways to contact us. You can call Truist's Paycheck Protection Program Forgiveness Call Center at 1-800-891-3954, or you can use the messaging feature to communicate with us online.

This dashboard finishes out with additional guidance on uploading documentation. One key takeaway in this section is that you cannot upload password protected documents. So if you, or your CPA, have placed a password on any files you plan to share with us, you will need to remove the protection feature in order for the document to be visible to Truist through the portal.

There is a link to additional support around documents in this section, including some tips and tricks to make this process go more smoothly, so I highly recommend you to review this section in its entirety, at least once, even if you are tech savvy and comfortable with the upload process.

And that is your PPP Client Portal dashboard. When you are ready to begin your forgiveness application, please watch our next video on completing the application itself. Once you leave this page to start an application, rest assured that you can return to this dashboard at any time by clicking the BB&T and SunTrust now Truist logo in the upper left-hand corner. Just remember to save any application you’re working on before you return.

Uploading documents

Submitting your supporting documents is an essential step in applying for loan forgiveness. In this video, we’ll show you the various methods for uploading and where you should put each document. 

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Uploading Document for Truist PPP Forgiveness Application Module

This video will focus on how to upload documentation to the Truist PPP Client Portal to support your PPP Forgiveness Application. As mentioned in our dashboard training video, once you have submitted a forgiveness application, potentially required documents will appear as empty placeholders in the Upload Documents section of your to-do list, right at the top of the Dashboard. To start, let’s click on the arrow to expand the documentation section.

Here, you will see a place for various documents that might be relevant to your particular application. When you’ve found a placeholder you’d like to fill, you have two options for uploading files. If you can see your document on your computer desktop or a file explorer you already have open, you can simply drag and drop the file into the cloud icon in the portal. In this demo, you can see on the left that I have 5 files on my desktop. If I left click on a file and continue to hold down my mouse button, I will then drag the file over to the upload icon, and release my mouse button to drop the file there. When this step is complete, I see a check mark to the left, the message that it’s been uploaded, and the original file name.

If you prefer not to drag and drop, you can click Browse, which will pull up an explorer where you can navigate your usual folders to locate the document you’d like to share. Once you’ve highlighted your desired document, you’ll click Open to attach the file.

Immediately after uploading a document, the Drag & Drop icon will instead become an option to Replace that file. This ability to replace a document will not be available again for that document once you log out.

If you have a document you would like to upload that doesn’t match a title here, you can put it in one of several placeholders titled “Other Document”.

If you happen to have multiple loans active in the portal, be sure you use placeholders associated with the proper loan shown, which can be seen on each placeholder in blue.

After you’ve logged out, the placeholders you’ve filled will no longer be available in the same area, but you can see these documents by toggling the “Previously Completed” radio button.

Click the arrow at the top or “collapse” at the bottom to minimize that list of documents and return to the original view of the dashboard.

The section at the bottom of the left column is labeled “Additional Documents”. Documents uploaded in this section will not be viewable by you, but as long as you get a successful upload message, Truist can and will review those documents in the portal.

In the lower right-hand corner of the dashboard, you will find additional guidance on uploading documents. One key takeaway in this section is that you cannot upload password protected documents, so if you, or your CPA, have placed a password on any files you plan to share with us, you will need to remove the protection feature in order for the document to be visible to Truist through the portal.

There is a link to additional documentation support in this section, including tips and tricks to make this process go more smoothly, so I highly recommend you review this section in its entirety at least once, even if you are tech savvy and comfortable with the upload process.

This concludes our walkthrough of the document feature of the Truist PPP client Portal. If you still have questions, don’t hesitate to call Truist's Paycheck Protection Program Forgiveness Call Center at 1-800-891-3954, or use the messaging feature to communicate with us online.

Filling out your PPP loan forgiveness application

Watch as we guide you through filling out a PPP loan forgiveness application from start to finish.

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Completing the Truist PPP Forgiveness Application Module

In this video, we’ll cover how to complete your PPP Forgiveness Application. In the upper right-hand corner of your dashboard, your middle option will be Start Application, and that’s where you’ll head to begin the forgiveness process.

On the first page, you will see the various types of applications that can be started in the portal. Today we will focus specifically on the forgiveness process, so I’m going to apply for the first option listed, which is the Paycheck Protection Program Forgiveness.

Starting out, you will see that we have populated a variety of fields in the “Tell Us About Yourself” section with information that you already provided during the origination process. We’ve done that work for you, so you shouldn’t need to enter the same information all over again, but there are some new data points that are required, now that you are a funded borrower advancing to the next stage of the process. Think of this as your first business lunch with someone you met at a networking event; you got the basics about them over hors d'oeuvres, but now you want to know more about their business so you can hopefully build a new working relationship. You gave us your name, number and email, but now we need some additional detail like your birth date. Why do we need this? It’s a requirement from regulators in order to confirm the identity of the individual filling out the forms on behalf of your business, and of course, you’ve already provided your address. In the unlikely event that you find pre-populated information that is inaccurate, you won’t be able to correct them here on your own. To make any updates or corrections, you’ll need to reach out to the help center at the number shown at the top of this screen, which is 1-800-891-3954.

And speaking of accurate information, I’d like to emphasize the message on the right about your mobile number. The mobile number you enter will be used as part of the verification step in the electronic signature process in a few minutes. This multi-factor authentication is an added layer of protection for you, where we will text you a one-time passcode to verify your identify when submitting this application. If you don’t have a mobile number, we can send you the documents to e-sign via email if you contact the call center noted here or send a message through the messaging center on the dashboard.

The next page is where you specify which business you are applying on behalf of. If you have participated in the origination of PPP loans for more than one company, they would all be listed here, and you’ll need to select one to proceed. You will notice an Edit button here. You can click that button to review indicative data about the business, but like the last screen, you will find this information is populated automatically from your funded loan, so you can’t truly edit it at this time. If you do click there and find any information that requires an update, you’ll need to reach out to the help center.

In this example, you will see I have only one business shown, so I will click continue with this business.

Here, you will detail your relationship to the business. Throughout the application, these blue letter icons will provide you additional guidance on how to complete each field. For example, in the first box it explains that you will choose from 2 options; you are either an Owner, or Authorized Representative of the business, as well as your official title, such as CEO or Principal, then CLICK next.

The next step reviews information about the covered period and payroll frequency. Payroll frequency is the easier of those two questions, where you simply specify how often you pay your employees. The trickier question relates to the covered period.

If your loan number was assigned prior to June 5th of 2020, you have the option to decide between an 8-week or a 24-week covered period when you apply for forgiveness. The covered period represents the date range for costs that you will include in your calculation to be forgiven, so choosing a longer period should result in higher costs to support your forgiveness application, but you will need to provide more supporting documentation for the full length of that period, so please plan accordingly with regards to paperwork you’ll have on hand while completing this application. If your number was assigned on or after June 5th, 2020, you will use a 24-week period, but that date range cannot go beyond December 31st of 2020, even if that means you can’t include all 24-weeks; so if your PPP loan originated after roughly mid-July, your covered period may not be a full 24 weeks.

Under the Flexibility Act, payments are deferred until the SBA has made a final decision on your forgiveness application and sent that amount to Truist. If you don’t apply for forgiveness within 10 months of the last day of the covered period, however, you will have to begin making payments of principal, interest, and fees. The terms of your promissory note will be updated to reflect the deferred payment terms under the Flexibility Act and Truist will be providing further information on this process in the near future.

The next option I’m going to explain only applies if you have a payroll schedule that is biweekly or more frequent. If you pay your team every week, or every other week, or even daily, you may elect to calculate your eligible payroll costs using the period that begins on the first day of your first pay period following your PPP Loan Disbursement Date. This would make sense if you just want to keep the math simple by adding up regular pay dates instead of figuring out actual days if your disbursement fell somewhere random in the month. This more convenient approach of using your regularly scheduled payroll dates is referred to as an “Alternative Payroll Covered Period”.

For demonstration, in this example, you received your loan proceeds on Friday, May 1st, but let’s say your first pay period following that disbursement starts on Sunday, May 3rd. Instead of having to do mathematical gymnastics to figure out those 2 days in between, the Alternative Payroll Covered Period lets you just start your math using payroll figures you’d already be reporting for the May 3rd period and go out 24 weeks from then. If you choose to go that route, please note that throughout the rest of this forgiveness process, when there is an option to use “Alternative Payroll Covered Period”, you need to consistently use that approach. This primarily applies to the payroll screens, but there will be non-payroll fields that ask for payments made in simply the Covered Period. In those areas where the Alternative approach doesn’t apply, you’ll need to use the time between the real date of disbursement and the number of weeks covered, and in no event may the Alternative Payroll Covered Period extend beyond December 31, 2020.

If any of what I’ve said is unclear or you still have questions, you can find additional guidance in the FAQ section of the portal.

On this screen are 3 questions that will decide which direction you go from here, as there is a fork in the road between two potential application forms. The standard application to be completed is referred to as the 3508. However, the SBA has determined that if you are able to answer Yes to at least one of these qualification questions, then you can use a streamlined version of the application, referred to as the 3508EZ, so our portal has detailed those questions for you, along with Yes and No responses that will inform the remaining pages of the application. Each Qualification item on this page contains a statement, followed by the question – do you meet the criteria for that statement, Yes or No.

It is imperative that you take your time to thoroughly review this page, to ensure you are answering these 3 qualifying questions accurately. In short, you can potentially take the easy path to application if you can attest that you didn’t have employees included during your initial application or that you didn’t reduce the salary or wages of your employees by more than 25% from what you were paying them before COVID-19 impacted your business. Now that’s an oversimplification but should give you an idea of what this page is aiming to do.

The following screen is where you will record your payroll costs. Here, it’s important to use actual figures. Don’t estimate or round your dollar amounts. These figures should match the supporting documents you will add to the placeholders on your dashboard after submission. This is one place where using the Alternative Payroll Covered Period we discussed earlier really comes in handy. Keeping the math simple. It’s important to note that the total amount of cash compensation eligible for forgiveness may not exceed an annual salary of $100,000 for any individual employee, as pro-rated for the covered period, so the first box asks you to report the total cash compensation for employees who made a hundred thousand dollars or less last year. The second question is about the total cash compensation for employees who earned an annual salary of more than one hundred thousand dollars last year. You’ll also enter information about your contributions to employee health insurance, retirement plans, and related taxes. Lastly, you will detail owners’ compensation by dollar amount and number of owners paid. Remember to use actual figures here, rather than rounded numbers. There is an attestation box to finish this page, acknowledging that you are aware of the respective caps for forgiveness of payment made to owner-employees and self-employed individuals. Once you have checked that box, you can proceed to the next page.

For my application in this demonstration, the next page is headcount and salary information, but it’s possible any time now for your application to take a different path from mine as you are working on your actual application. At some point, your application may reach the forgiveness check stage. When you land on that page, it indicates that you have provided enough costs that your forgivable total is greater than your loan amount, so you don’t really need to enter any more detailed costs. So if your screen doesn’t look like mine right now and instead says “Forgiveness Check”, you can stop inputting additional costs at this point, and will be moved forward to the confirmation pages. You may choose to continue submitting non-payroll information, but you don’t have to. You can skip ahead in the video and save yourself a few minutes, but for most of you, you will have landed on the page you see here, which is for headcount and salary information, and we’ll continue on that comprehensive path together.

The first field is going to populate with the number of employees you reported at the time of your original PPP loan application. That was entered back then, so you can’t change the past. What you can update is the second field, which is asking for the

number of employees you have right now, at the time of filling out the forgiveness application. You’ll address if there was a reduction in the number of employees or average paid hours between the chosen reference period and the end of the covered period. Next, you will enter the average weekly number of full-time employees you had during the reference period you chose for your loan application. Then, you need to further breakdown that average total headcount into employees who made under a hundred thousand dollars in annualized salary, and those who made over a hundred thousand in annualized salary. So those two figures should equal the total average weekly FTEs you entered above.

The next question is about reducing salaries or wages during the covered period or alternative covered period. If you answer yes to questions about reduced FTEs, wages, or salaries, there is a potential for a reduction in your forgiveness amount. For this demonstration, we’ll answer no. But if you answer yes, additional questions will appear to determine if you meet any of the safe harbor requirements. You should review the Schedule A Worksheet and read the section on the right carefully to identify if those protections apply to you, if – for example – your business was closed due to compliance with COVID-related requirements or guidance from the CDC, Health and human services, or OSHA; or - if salaries, wages or FTEs were restored by time of application or the end of the year.

There are two primary buckets of eligible costs associated with the forgiveness of a PPP loan. One is payroll, and the other is everything not payroll. To qualify for full forgiveness, per SBA guidance, at least 60% of the loan amount must have been used on payroll costs. If the payroll you just reported was more than your total loan, for example, you may end up at the forgiveness check right now and be nearly done with the application. But if payroll accounted for only a portion of your loan proceeds, then you’ll continue to this screen where we’ll determine any mortgage, rent or utility payments you made during the covered period.

If you say yes to either question here, additional questions will appear for that topic. This includes the number of payments you made, the accounts you made them on, and the total amount eligible.

Only mortgage interest is eligible for forgiveness, not the principal portion of your payments, and only mortgage or rent payments on property that you already were incurring prior to February 15. You’ll find that February 15th is the standard date used to determine if something was in place before COVID-19 impacted your operations. To put it simply, you cannot receive forgiveness on properties you occupied and services you started after that February timeline, so if you are using a 24-week covered period, then you would include just the interest portion of mortgage payments made during those 24 weeks on any property that you already had a mortgage on in February. If you were making payments on a phone line back in January, but you didn’t add internet service until April, then you can apply for forgiveness of your phone bills during your 24 weeks, but not your internet since it wasn’t started until after February.

You may find yourself routed to the “Forgiveness Check” screen I mentioned, at this time. If so, you can stop submitting costs at this point and proceed to the confirmation steps, or you may choose to continue submitting information, but you don’t have to.

Assuming you do not get the forgiveness check, you’ll enter information for all utilities on the same screen. What were the total amounts incurred and paid for each eligible utility during the covered period? And it will ask for the account numbers, in case Truist or the SBA need to verify these figures against supporting documentation now or later. You’ll need to upload those bills to the document section of your dashboard after submitting this application in a few steps, so keep them on hand after you look up the figures; because not every business has gas, water, transportation, telephone and internet, you only need to complete the fields for which you have eligible costs. If you don’t have one of those utilities or didn’t incur and pay eligible costs for them, you can leave the field blank and still be able to proceed to the next screen.

The next tab asks you two key questions that we need you to confirm to be sure we are capturing critical information for regulators. Did you, together with any affiliates, receive PPP loans in excess of $2MM? And the last two fields are for the application number and dollar amount of any Economic Injury Disaster Loans. If you didn’t get one of those at all, you can enter zero for the amount.

And now the big reveal. Assuming you haven’t already hit that forgiveness check we mentioned earlier in the process, this is the first time you will see all of the figures you’ve entered collected on one screen. There are small notes for some of the lines which indicate where on the output form those numbers will ultimately go. The information you’re entering here will populate Form 3508 or 3508EZ for you, so this is a treasure map to make sure you know where these figures will end up on the populated form.

For some of you, you will have incurred and reported sufficient costs to qualify for forgiveness on the full loan amount. This would be great news! If that’s the case, you will see zero dollars for your remaining loan amount at the bottom of this page and there will be no other information for you to enter on this screen; but if you do have a remaining portion that was not eligible for forgiveness, then just that portion will be reflected as the remaining loan amount, such as the one you see here. If you do have a remaining amount that is not being forgiven, you need to select a method by which you prefer to repay that portion of your loan. You’ll choose an approach such as I wish to repay based upon the original terms of the promissory note, or I wish to extend the maturity date to 60 months from the original date of funding (and this option is present because loans made prior to June 5th had a 2 year maturity, but the Flexibility Act enacted thereafter push that maturity out to 5 years). So you can proceed with your original terms, change to the 5-year option, if it was not already in place, or the third choice in this dropdown list is to have further discussions about your repayment with a Truist representative

Finally, you’ll have a view of what the Schedule A output will look like, so you’ll want to use this time to review the figures for accuracy.

Demographic information requested after that is optional. No Truist teammates can see what you enter here. It is for government records and you can choose to provide or select not disclosed for any or all questions. It has no bearing on your approval decision.

Does everything look right? This screen is your final chance to review what you have entered. It doesn’t let you change information carried forward from your original application. But it will allow you to correct anything you have entered during this application process. It’s like reviewing the items in your cart before you check out. This is your last chance to verify the toppings you have ordered on your forgiveness pizza. You don’t want to submit anchovies when you meant ham and pineapple, so be vigilant in your review for mistakes.

And finally, you are at the point of executing your electronic signature. As mentioned earlier in the training, this feature relies on multi-factor authentication using the mobile number you provided on the very first screen. If you don’t have a mobile number and wish to execute by email, we can send you the documents to e-sign via email. Contact us using the call center noted here or the messaging center on the dashboard for assistance with this or any other e-sign questions.

Once you’ve submitted your signed application, you can click the BB&T and SunTrust now Truist logo in the upper left-hand corner to return to your client portal dashboard. There you will find new document placeholders where you can upload supporting documentation associated with your forgiveness application, and the status of your application on the right has advanced to forgiveness application submitted. Thank you for your time, and don’t hesitate to reach out to us at the call center or messaging center with any questions.

Submitting your PPP loan forgiveness 3508S form

Learn how to use Form 3508S for loans of $50,000 or less.

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Using Form 3508S

This video will focus on how to submit a forgiveness application using the 3508S form on the Truist PPP client portal. When you're ready to apply for forgiveness of your Paycheck Protection Program loan, log in to the client portal with the same information you used when you originally applied for the loan. In the upper right-hand corner, just to the left of your name, you'll see an option to Start Application. This will take you to a screen where you can click to apply for forgiveness.

The first screen, labeled Tell Us About Yourself, is rather simple, because honestly, you already told us a lot about yourself during the origination process. Most of this screen will already be populated with information you submitted at the time of your original application. If any pre-filled information is inaccurate, please call our Help Center right away at 1-800-891-3954. In particular, be sure your mobile number is correct, as this will be used in the e-signature process later in the application.

There is one field you can edit yourself at this stage, which is date of birth. In some instances, this may not have been collected at the time of origination, so please be sure to update it now. Before you can progress beyond this page, you'll need to view and accept the notice regarding pending PPP legislation. Clicking View and Accept at the bottom of the page will pull up a short update for you to read regarding the possibility of application procedures changing in the future due to proposed legislation, as well as the importance of carefully considering the eight-week or 24-week covered period, which is explained more thoroughly in another video on this site.

At the bottom of that notice, you'll see an option to print or download the disclosure, but the Agree button will only become active once you have scrolled to the bottom of the window, which indicates to the system that you have read the entire notice. Once the Agree button lights up in blue, you can click it to return to your application window. You'll see the View and Accept button has been replaced with a button that reads Accepted with a check mark. This will also activate the Next button so you can proceed to the next screen.

This is a good time to point out that you can save and come back later on any of these screens. However, you can only click that once each screen is full. So if you aren't finished with the page you're on, you can go back and save the prior page, or you can finish the screen you're on before you save and come back to finish it later. Doing this will automatically log you out for now, and you'll receive an email with a link to resume the application at a later time, or you can simply log back in at your convenience and return to the application, which will be found under Incomplete Applications. With all that said we'll complete this streamlined application in a single sitting for today's demonstration, so we'll click Next.

This screen is where you'll choose which business you're starting an application for. In this example, the borrower is only associated with one available business. But if you're an entrepreneurial spirit, it's certainly possible that you own or are involved with multiple businesses that have PPP lending relationships. But here, you'll pick just one to use for the remainder of this application by clicking Apply With This Business.

The following screen will pre-fill two pieces of information from your original application, but you do have the ability to edit them here. You'll choose your role from the two available options. You are either an owner or an authorized representative. And then, you can type your official title in the second field before clicking Next.

Now, we'll determine if you're eligible to use the simplified form 3508S. Your loan amount and funding date will be pre-filled. In order to use the 3508S, the loan in question must be $50,000 or less. Then your first question to answer is whether this borrower, together with all affiliates, received PPP funding in excess of $2 million altogether. You'll check Yes or No.

If this borrower and its affiliates did receive more than $2 million, then you will not be directed to the streamlined form, but rather, will be filling out the more complex forms 3508 3508EZ. If this applies to you, please return to our video Help Center to watch the appropriate video for those forms. However, if you choose no, you're eligible to use the simplified form and will confirm that you'd like to do that. If you choose not to use the new form, then you're certainly allowed to use the original form 3508 or 3508EZ. Once you've answered those two simple questions, you can select Next.

In keeping with the pattern, the first few fields on the next screen contain the same pre-populated loan amount and funding date. So your first task is to fill in information only if you have applied for an Economic Injury Disaster Loan, referred to here as an EIDL. If you did not receive that type of loan, leave these fields blank. If you did receive one of those loans, then you'll need to enter your application number and the amount received from your economic injury disaster loan advance. The number of your employees at the time of origination will pre populate from way back then, and you'll need to enter the number of employees that you have now.

And then comes arguably the most important part, which is to calculate your forgiveness amount. There are other videos available to explain the covered period and eligible expenses, and I encourage you to watch those if you're unfamiliar with what those items entail. There's also helpful guidance provided on the right detailing what types of expenses are forgivable, and the very important determination discussed in the pending legislation notification where you may be able to choose between an eight-week covered period or a 24-week covered period.

If you are entitled to a forgiveness amount less than your loan balance, you'll have to pay the remaining balance on a monthly payment plan. Loans made prior to June 5 of 2020 had a two-year maturity, but the Flexibility Act extended the maturity period to five years for loans made after June 5, 2020. If your loan was made prior to June 5, 2020, you can proceed with your original terms, or use this next question to request the five-year option. After entering the phone number of the business, this page is complete, and you can save your progress for later or move to the next screen.

This screen determines the type of supporting documents required for this particular forgiveness application. The first question asks if you're self-employed with no employees. If you're self-employed, select yes. If that's the case and you already provided Schedule C or F from your 2019 personal tax returns when you initially applied for this PPP loan, no additional documentation is needed for payroll purposes. If you haven't provided that schedule yet, then you'll need to provide it as part of this forgiveness application.

If you're not self-employed without employees, select No and the next question will appear, asking if the entire amount of the forgiveness request was for eligible payroll costs. Now is a good time to review the helpful guidance on the right which lists eligible documents to support your request. If you answer no, the system will generate placeholders for non-payroll expense documentation as well, such as utility bills or rental payments, which you'll upload through the dashboard after submitting your application.

Demographic information that appears here is optional. It pre-fills here from your origination application, but can be edited at your discretion. No Truist teammates can see what you enter here it is for government records, and you can choose to provide or to select Not Disclosed for any or all questions. It has no bearing on your forgiveness decision. Next, it's important to review your application details carefully before proceeding to the signature steps. Once you've looked it over, you'll click Submit Application at the bottom of the page.

The next screen will have a button that reads Click Here to eSign. Sometimes, this takes a minute to become active or clickable while processes are running in the background. So please, be patient. It will eventually light up.

And this is where your mobile number is so important, because a six-digit authentication passcode will be sent to your phone, which you will then enter on this screen. You'll click Login. After that, you'll need to review and accept the disclosure that appears to provide your consent to use the e-signature feature. This will open the 3508S document for your signature.

You'll click each yellow box, much like you would initial each box if you were putting a pen to paper. Each box will turn green as you click it, and then you will actually sign the document electronically. Click the bottom line to sign, which will pull up a new window.

Now, you can click and hold down your left mouse button and move the mouse to sign that way, or perhaps you have a mobile device that you can easily sign with your fingertip. One way or the other, we're going to save a lot of trees and a lot of your time by accepting your electronic signature to finish this process. If you need to try again, feel free to click Clear. And once you are happy with your signature, click OK.

Click OK a second time to confirm that the signature can be used on this document. There's no need to fill in a signing date, your name, or the title, because those will automatically pre-fill when you complete the process by clicking Close in the bottom right-hand corner. Once this process is complete, the forgiveness application will be automatically converted to a PDF and filed in a placeholder as a completed document on your dashboard. You can download the signed version from your dashboard if you choose, but there's no further action required from you. You can simply click Next.

The last step is to return to your dashboard. Clicking Go To Dashboard will take you back to the home screen of your PPP Client Portal where, by now, you're familiar with how to upload documents to support the forgiveness process. New placeholders will likely have appeared indicating where to upload supporting documents for payroll and on payroll expenses during the covered period, but it's wise to show previously completed documents here, because remember, documents uploaded by the bank will automatically be considered completed. So that's the only way you'd be able to see those updates, which will include your decision letters and repayment terms.

This forgiveness application will now be reflected in the chevron-shaped tracker in the upper right-hand corner. As with other stages of the PPP process, you'll see the arrows change to blue and then to green as your application goes through its paces. Just below that, you'll find a Help tile with definitions of each application status.

Forgiveness can be under bank review for up to 60 days. Once Truist has rendered its decision, you will get an email reminder to check the portal for a copy of the decision letter. The status will move to Forgiveness SBA Submission Prep, and then to Forgiveness Under SBA Review, where the SBA has an additional 90 days to come to a final decision. Once that process is complete, another letter will be uploaded detailing any remaining balance and repayment terms. Remember that items uploaded directly by the bank will immediately show as previously completed documents on your dashboard.

You may recall early in this process that you had to pick a particular business for which to apply for forgiveness. If you do have more than one business and are ready to submit forgiveness applications for all of them today, you'll need to repeat this process for each one. This concludes our walkthrough of the forgiveness application using the 3508S on the Truist PPP client portal. If you still have questions, don't hesitate to call Truist's Paycheck Protection Program Forgiveness Call Center at 1-800-891-3954, or use the messaging feature to communicate with us online.