Welcome to Truist Long Game!
Accessing this web site or viewing any of its contents shall constitute your agreement with the truist long game terms of service ("terms") below. These terms include an arbitration clause, a class waiver, and a jury trial waiver.
No purchase, payment, or obligation is necessary to enter or win when using the alternate method of entry. Details on obtaining entries to the promotions through the alternate method of entry are set out in section 3b of these terms.
We appreciate your interest in using the Truist Long Game online services offered through Truist Bank, including www.Truist.com/long-game (the "Service Website"), the Truist Long Game mobile application (the "App"), Longgamehelp.truist.com, the Truist Long Game Help Center website (the "Help Center"), and the Truist Long Game Alternate Method of Entry website (the "Promotion Form," collectively, with the Service Website, the App, and the Help Center, the "Services"). The terms "Truist Long Game," "Truist," "Truist Bank," "Sponsor," "we," "us," or "our" mean Truist Financial Corporation, Truist Bank, and its U.S. affiliates. The term "Sweepstakes Administrator" refers to the third-party administrator of the Promotions (defined in Section 4A of these Terms). "You" means an individual who visits or uses the Services and does not refer to a business or other entity or to individuals outside the U.S.
The Terms are a legally binding agreement that govern your use of the Services as an individual ("User") who is eligible to participate in some activities on the Services and/or as an individual who is eligible to participate in the activities on the Services and who have properly completed the registration process. If you do not agree to the Terms in full you may not use the Services.
Participants may enter the Numbers Game Promotion or the Daily Instant Win Game by creating a Truist Long Game profile and redeeming Coins for entry and/or by using the Alternate Method of Entry (see Section 3B of these Terms for more information on Alternate Method of Entry). No purchase, payment, or obligation is necessary to enter or win when using the Alternate Method of Entry.
Truist Long Game may change the Terms from time to time. The most recent version of the Terms will always be posted on the Service Website with the "Last Updated" date posted at the top of the Terms. If we make any material changes to our Terms or how we handle your information, you will know because the "Last Updated" date of the Terms will change, and we will notify you electronically that there has been a change. By accessing the Services after the effective date of the change, you are deemed to consent to our then-current Terms.
If you have any questions regarding the Terms, you can contact Truist Long Game Help & Support by submitting a request in the Help Center: Longgamehelp.truist.com.
You and we agree as follows:
You consent to receive all notices, disclosures and other communications ("Communications") from Truist Long Game electronically rather than in paper form, including any Communications about the Services and your Truist Long Game account. You confirm you can access and receive Communications electronically. Unless otherwise specified in the Terms, we will provide Communications to you by emailing them to you at the email address associated with the Truist Online Banking account connected to your Truist Long Game profile.
You may obtain a paper copy of an electronic Communication by printing it yourself from the .pdf provided or by requesting that we mail you a paper copy. To request a paper copy of Communication from Truist Long Game, contact Truist Long Game Help & Support by submitting a request in the Help Center: Longgamehelp.truist.com. We will not charge a fee for a paper copy.
If you decline or withdraw consent to the Truist Long Game ESIGN Consent, we may terminate your use of the Services.
In order to withdraw consent to the Truist Long Game ESIGN Consent, you may contact Truist Long Game Help & Support by submitting a request in the Help Center: Longgamehelp.truist.com
By "current version," we mean a version of the software and operating system that is currently supported by its publisher. We reserve the right to discontinue support of a current version of software if, in our sole opinion, it suffers from a security flaw or other flaw that makes it unsuitable for use.
To verify that you have all the necessary hardware and software for you to receive electronic Communications on your devices, please verify that you were able to read this electronic disclosure and that you also were able to print on paper or electronically save this page for your future reference and access or that you were able to email this document to an address where you are able to print on paper or save it for your future reference and access.
In order to use the full features of our Services and create a Truist Long Game profile in the App, you must download the App and have an eligible Truist personal demand deposit account with Truist Online Banking credentials. Alternatively, you can enter the Promotions by using the Alternate Method of Entry, which is detailed in Section 3B of these Terms.
All deposits are made directly into your linked Truist Bank account. The Services encourage users to participate in financial wellness and savings-related activities, such as by offering Promotions that incentivize certain savings goals or financial wellness goals
Subject to the Terms, including your compliance with any requirements in the Terms, Truist Bank grants you the limited, revocable, non-transferable, non-exclusive, non-sublicensable right to use the Services for your personal, non-commercial use.
To enter the Promotions through Truist Long Game’s Alternate Method of Entry ("AMOE"), click here to complete the Truist Long Game Promotion Form ("Promotion Form") and complete the Promotion Form in its entirety with your full name, email address, mailing address, date of birth, and all other required fields in the Promotion Form to validate that you meet all eligibility requirements for the Services as described in the Terms. Additionally, you will be asked to attest to whether you are a Truist Teammate (defined below in Section 4E). After completing Page One (1) of Promotion Form, on Page Two (2) of Promotion Form follow the instructions to print out and affix the barcode or handwrite the barcode number on a post card with first class postage and mail to: Truist Long Game Promotion, 3030 LBJ Freeway, Suite 300, Dallas, TX 75234. All entries must be mailed. You are limited to one (1) entry per postcard. You are limited to one (1) entry per month. Requests in excess of this limit will be disqualified. The Promotions take place from February 23rd at 12:00:01 a.m. Pacific Time ("PT") and ends on February 22nd at 11:59:59 p.m. PT each year (the "Promotion Period"). All entries must be received within the Promotion Period. No copies, facsimiles or mechanical reproductions will be accepted. The Sponsor assumes no responsibility for lost, late, incomplete, stolen, misdirected, illegible or postage due entries or mail.
Once a mailed entry is received and eligibility is validated, Coins (defined below in Section 4B) will be distributed and used by the Sponsor on your behalf to enter you in the applicable Promotions. Within thirty (30) calendar days of a mailed entry being received and validated, you will be notified by the Sponsor of the results via email to the email address provided and any cash winnings will be mailed to you via check to the address provided. Entrants are subject to the eligibility requirements described in these Terms and have equivalent odds of winning in the applicable Promotions. Refer to the Official Rules for additional details on Promotions, odds, and winner determination.
Truist Long Game and the Sweepstakes Administrator may administer, operate or run contests, sweepstakes, games, and other promotions (each, a "Promotion," collectively, "Promotions") via the Services, including to help incentivize savings or financial wellness-related activities. You agree to be bound by the Official Rules that may be applicable to any individual Promotion when participating in any Promotion.
One (1) or more virtual coins ("Coins") are required to participate in any and all Promotions, and the methods for earning Coins are described in the Official Rules. Coins are not currency, have zero (0) cash value, cannot be transferred for cash, and are solely used to participate in the Promotions. See the Official Rules for more details.
Coins, cash winnings, and any other prizes or rewards (collectively, "Rewards") offered through the Services may be redeemed solely from Truist Long Game. You may redeem your Rewards only by the method and within the scope described via the Services. Rewards cannot be sold, transferred for value, or applied to any other Truist Long Game profile.
A minimum of $20.00 in total deposits in your linked Truist Bank account is required in order to redeem your cash winnings for the first time from the App ("Minimum Deposit Requirement"). Deposits made in your linked Truist Bank account within sixty (60) days prior to signing up with Truist Long Game qualifies toward this requirement. We may restrict or limit your ability to earn or redeem cash winnings if your linked Truist Bank account does not meet the Minimum Deposit Requirement, unless you enter the Promotions through the Alternate Method of Entry, in which no deposit of any kind is required to enter or win. Details on obtaining entries to the Promotions through the Alternate Method of Entry are set out in Section 3B of the Terms.
We may limit the number of Rewards you can earn within certain periods of time or implement other restrictions on the receipt, use, or redemption of Rewards. We reserve the right, without notice and in our sole discretion, to suspend, eliminate, or withhold Rewards at any time for any or no reason. We may also suspend, eliminate, or withhold Rewards if we suspect fraud or misuse of the Services. We may further restrict your ability to redeem Rewards based on your place of residence or other eligibility requirements. In the event of an error, we reserve the right to correct such errors and revise the Rewards. If a Truist Long Game profile is deleted, suspended, or terminated for any reason, any unredeemed Rewards in such Truist Long Game profile will be forfeited.
Any potential prize winner may be required to execute, including by electronic signature, and have notarized an Affidavit of Eligibility, a Liability Release, and (where imposing such condition is legal) a Publicity Release and any other legal, regulatory, or tax-related documents required by Truist Long Game in its sole discretion (collectively, "Prize Claim Documents"). If a potential winner fails or refuses to sign and return all Prize Claim Documents within ten (10) days of first attempted notification by Sponsor (or such shorter time that Truist Long Game reasonably may specify at the time), potential winner may be disqualified.
Truist employees, including both full-time and part-time employees and officers, and for the purpose of this limitation, does not include contingent workers, directors or local advisory board members, ("Teammates"), are limited to single payouts up to $1,000.00 when using the App and when participating in the Alternate Method of Entry. Any single prize greater than $1,000.00 in the App will be entirely converted to Coins for more gameplay. Any single prize payout from the Alternate Method of Entry will be capped at $1,000.00. Teammates are not eligible to enter the Numbers Game Promotion, which is referred to in the App as Omega Millions Weekly Drawing.
Truist will report the value of any cash prizes received through Truist Long Game to the Internal Revenue Service as required by law. Any applicable taxes are the responsibility of the recipient.
For any Claim subject to arbitration, neither You nor we will have the right to: (1) have a court or a jury decide the Claim; (2) engage in information-gathering (discovery) to the same extent as in court; (3) participate in a class action in court or in arbitration; or (4) join or consolidate a Claim with claims of any other person. The right to appeal is more limited in arbitration than in court and other rights in court may be unavailable or limited in arbitration. Unless You choose to opt out of mutual arbitration in the manner and time specified below, You and we mutually agree that, if either party demands arbitration, the Parties will resolve any and all disputes between them exclusively through final, binding, and individual arbitration under the terms of this Mutual Arbitration Agreement, including its pre-arbitration dispute resolution process, instead of filing or proceeding with a lawsuit in court (except as otherwise provided below). However, this Mutual Arbitration Agreement does not cover disputes that, as a matter of law, may not be subject to pre-dispute arbitration agreements.
Upon the demand of You or us, any Claim(s) will be resolved by individual (as opposed to class, consolidated, collective, or representative) binding arbitration under the terms specified in this Mutual Arbitration Agreement. A "Claim" subject to arbitration is any claim, cause of action, dispute, or controversy between You and us (other than an Excluded Claim or Proceeding as defined below), whether preexisting, present, or future, which arises out of or relates to the Services, this Terms of Service, any transaction conducted with us in connection with the Services or this Terms of Service, or any aspect of our relationship. "Claim" has the broadest possible meaning and includes initial claims, counterclaims, cross-claims, third-party claims, and federal, state, local, and administrative claims. It includes disputes based in contract, tort, consumer rights, fraud, and other intentional torts, a state or the federal Constitution, statute, regulation, ordinance, common law, and equity, and includes claims for money damages and injunctive or declaratory relief. "Claim" also includes disputes concerning the use or disclosure of information about You or us, as well as disputes concerning communications involving telephones, cell phones, automatic dialing systems, artificial or prerecorded voice messages, text messages, emails, or facsimile machines, such as alleged violations of the Telephone Consumer Protection Act and other statutes or regulations involving telemarketing.
Solely for purposes of this Mutual Arbitration Agreement, the terms "Truist," "we," "us," "our," and "Parties," in addition to the meanings set forth in this Terms of Service, also refer to Truist Bank and its employees, agents, officers, directors, parents, controlling persons, subsidiaries, affiliates, predecessors, successors, and assigns. The "Parties" refers to both You and Truist. "We," "us," "our," and "Parties" also apply to third parties if You or Truist assert a Claim against such third parties in connection with a Claim You assert against us or Truist asserts against You.
Notwithstanding the foregoing, "Claim" does not include any individual action brought by You or us in small claims court or Your state’s equivalent court, unless such action is transferred, removed, or appealed to a different court or the matter is not brought on an individual basis (i.e., a class, consolidated, collective, or representative basis). Moreover, the term "Claim" also does not include any disagreement over the arbitrability of a dispute, whether a dispute can or must be arbitrated, or whether this Mutual Arbitration Agreement or any aspect thereof is unenforceable, or any dispute regarding the provisions labeled "Pre-Arbitration Dispute Resolution" or "Class, Consolidated, Collective, and/or Representative Action Waiver," including whether they are unenforceable or have been breached; such disputes or issues must be decided only by a court of competent jurisdiction and not by an arbitrator or arbitration administrator.
Notwithstanding any choice of law or other provision in this Terms of Service, the Parties agree and acknowledge that this agreement evidences a transaction involving interstate commerce and that the Federal Arbitration Act (Title 9 of the United States Code) ("FAA") shall govern its interpretation and enforcement and proceedings pursuant thereto. The Parties expressly agree that this Mutual Arbitration Agreement shall be governed by the FAA even in the event You and/or Truist are otherwise exempted from the FAA. If for whatever reason the rules and procedures of the FAA cannot apply, the state law governing arbitration agreements in the state in which You reside shall apply.
The Parties mutually agree that if You or we elect to arbitrate a Claim, such Claim will be resolved in individual arbitration. The Parties further agree that, to the maximum extent allowable by law, they waive the right to have any Claim brought, heard, administered, resolved, or arbitrated as a class, consolidated, collective, or representative action, and an arbitrator shall not have any authority to hear or arbitrate any class, consolidated, collective, and/or representative action, or to award relief to or for the benefit of anyone but the individual Parties in arbitration. The Parties also waive the right to bring any claims for public injunctive relief or other non-individualized injunctive relief. This Class, Consolidated, Collective, and/or Representative Action Waiver does not prevent You or Truist from participating in a settlement of claims on a class-wide, consolidated, collective, or representative basis, to the extent You or we do not exercise a right to opt out of such settlement. If, after exhaustion of all appeals, any of these prohibitions on class, consolidated, collective, or representative claims or public or non-individualized injunctive relief is found to be unenforceable with respect to a particular claim or with respect to a particular request for relief (such as a request for injunctive relief), then the Parties agree that such a claim or request for relief shall be decided by a court after all other claims and requests for relief are arbitrated.
This Mutual Arbitration Agreement shall survive the termination of Your Services and the termination of any relationship between us, including the termination of this Terms of Service. Except as specified in the Class, Consolidated, Collective, and/or Representative Action Waiver, if any portion of this Mutual Arbitration Agreement is found unenforceable, it shall be severed from the Mutual Arbitration Agreement such that the remainder of this Mutual Arbitration Agreement shall be enforceable to the fullest extent permitted by law. A determination that this Mutual Arbitration Agreement is unenforceable or void in its entirety shall have no effect on the validity or enforceability of any other arbitration agreement between or applicable to the Parties.
The arbitrator’s award shall be final and binding on all Parties, except for any right of appeal provided by the FAA. No arbitration award involving the Parties will have any preclusive effect as to issues or claims in any dispute involving anyone who is not a party to the arbitration, nor will an arbitration award in prior disputes involving other parties have preclusive effect in an arbitration between the Parties to this agreement.
You may opt out of this Mutual Arbitration Agreement within thirty (30) days of first using any of the Services. In order to opt out, You, and only You personally, must notify Truist of Your intention to opt out by submitting to Truist, via certified mail or by overnight carrier mail, return receipt requested, to Truist Bank Legal Department, Attn: Arbitration Opt Out, Mail Code 306-40-01-15, 1001 Semmes Avenue, Richmond, VA 23224, a written notice stating that You are opting out of this Mutual Arbitration Agreement. This written notice must be signed by You, and not any attorney, agent, or other representative of Yours and include Your name, address, and a description of the Services. In order to be effective, Your opt-out notice must be received by Truist within thirty (30) days of first using any of the Services. This is the sole and only method by which You can opt-out of this Mutual Arbitration Agreement and any attempt to reject this Mutual Arbitration Agreement by any other person or through any other method or form of notice, including the filing of a lawsuit, will be ineffective. You agree that Your opt-out of this Mutual Arbitration Agreement shall not be imputed to any other person or entity or be deemed to be a rejection of this Mutual Arbitration Agreement by any person or entity other than You. Your opt-out of this Mutual Arbitration Agreement shall not eliminate the obligation of other persons or entities who wish to reject this Mutual Arbitration Agreement to personally comply with the notice and time requirements of this paragraph. If You opt out as provided in this subparagraph, You will not be subject to any adverse action as a consequence of that decision and may pursue available legal remedies without regard to this Mutual Arbitration Agreement. If Truist does not receive proper notice of a timely opt out, You are agreeing to the terms of this Mutual Arbitration Agreement.
This Mutual Arbitration Agreement shall not affect Your existing rights with respect to any litigation between Truist and You that is pending in a state or federal court or arbitration as of the date of this Mutual Arbitration Agreement. However, if on such date You were bound by an existing arbitration agreement with Truist then that agreement shall continue to apply.
You have the right to consult with private counsel of Your choice, at Your own expense, with respect to any aspect of, or any Claim that may be subject to, this Mutual Arbitration Agreement.
To the extent permitted by applicable law, for any matters not submitted to arbitration, you and truist hereby knowingly, voluntarily, intentionally and irrevocably waive the right to a trial by jury with respect to any litigation arising out of this terms of service, relating to the services, or any other dispute or controversy between you and us or any of truist’s employees, officers, directors, parents, controlling persons, subsidiaries, affiliates, successors, and assigns.
To the extent permitted by applicable law, for any matters not submitted to arbitration, you and truist hereby agree that any litigation arising out of this terms of service, relating to the services, or any other dispute or controversy between you and us or any of truist’s employees, officers, directors, parents, controlling persons, subsidiaries, affiliates, successors, and assigns will proceed on an individual basis and will not proceed as part of a class action, collective action, private attorney general action or other representative action and you and truist hereby knowingly, voluntarily, intentionally and irrevocably waive any right to proceed in a class action, collective action, private attorney general action or other representative action or to serve as a class representative.
We have a policy of limiting access to the Services and terminating the accounts of users who infringe the intellectual property rights of Truist Long Game and/or others. If you believe that anything on the Services infringes any copyright that you own or control, you may contact Truist Long Game Help & Support in the Help Center: Longgamehelp.truist.com. Please see 17 U.S.C. § 512(c)(3) for the requirements of a proper notification.
Truist Long Game, the Truist Long Game logo, and Truist purple are service marks of Truist Financial Corporation. Other featured words or symbols may be used within the Services to identify other parties' goods and services may be trademarks or service marks of those other parties.
You must comply with all applicable laws in connection with your use of the Services, and you are solely responsible for your conduct while using the Services. Further, you will not:
You grant Truist Long Game a non-exclusive, royalty-free, worldwide, perpetual, irrevocable, transferable and fully sublicensable right to use, reproduce, create derivative works of, distribute, publicly perform, and publicly display all User Content in any manner we solely determine, whether now known or hereafter developed, for any purpose.
The Services, including all text, videos, images, data, software, or other files, content and materials contained on the Services, are the proprietary property of Truist Bank or its affiliates, or its service providers, business counterparties and licensors. Except as expressly set forth the third paragraph of Section 3, nothing in the Terms will be construed as conferring any right or license to any patent, trademark, copyright or other proprietary rights of Truist Long Game, Truist Bank, or its affiliates, or any third party to you, whether by estoppel, implication or otherwise.
To the fullest extent permitted by applicable law:
The services are provided on an "as is" and "as available" basis without warranties of any kind, and we expressly disclaim all implied warranties as to the services, including, without limitation, implied warranties of merchantability, fitness for a particular purpose, title and non-infringement; and
We do not represent or warrant that the services are accurate, complete, reliable, current or error-free, meet your requirements, or that defects in the services will be corrected.
To the fullest extent permitted by applicable law: (i) in no event will truist long game or any of the indemnified parties be liable for any indirect, special, incidental, or consequential damages of any kind (including related to loss of revenue, income or profits, or loss of use or data) arising out of or in any way related to the access to or use of the services or otherwise related to the terms, regardless of the form of action, whether based in contract, tort (including, but not limited to, simple negligence, whether active, passive or imputed), or any other legal or equitable theory (even if the party has been advised of the possibility of such damages and regardless of whether such damages were foreseeable); and (ii) in no event will the aggregate liability of truist long game and the indemnified parties (cumulatively), whether in contract, warranty, tort (including negligence, whether active, passive or imputed), or other theory, arising out of or relating to the terms or the access to, use of, or inability to use the services, exceed any compensation you pay to us for use of the services.
The limitations set forth in subsection (a) will not limit or exclude liability for truist long game’s gross negligence, fraud, or reckless or intentional misconduct.
To the fullest extent permitted by applicable law, you release Truist Long Game and the other Indemnified Parties from responsibility, liability, claims, demands and damages (actual and consequential) of every kind and nature, known and unknown (including, but not limited to, claims of negligence), arising out of or related to disputes between you and any third parties, or arising from or related to the acts or omissions of third parties. You expressly waive any statute or common law principles that would limit the coverage of this release to include only those claims which you may know or suspect to exist in your favor at the time of agreeing to this release. If you are a California resident, you further specifically waive California Civil Code 1542, which says "A general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which if not known by him must have materially affected his settlement with the debtor."
Notwithstanding anything contained in the Terms, we reserve the right, without notice and in our sole discretion, to terminate the Terms and/or suspend your access and use of the Services for any or no reason. You may also terminate your acceptance of the Terms upon notice to us by submitting a request to Truist Long Game Help & Support in the Help Center: Longgamehelp.truist.com. In the event of termination by either you or us, you will lose any unused Coins or other unredeemed Rewards.
The terms and your access to and use of the services will be governed by and construed and enforced in accordance with the laws of the state of north carolina, without regard to conflict or choice of law rules or principles that would cause the application of the laws of any other jurisdiction.
We reserve the right, in our sole discretion, to modify the Services (or any features or functionality of the Services) at any time without notice and without obligation or liability to you.
If any term, clause or provision of the Terms is held invalid or unenforceable, then that term, clause or provision will be severable from the Terms and will not affect the validity or enforceability of any remaining part of that term, clause or provision, or any other term, clause or provision of the Terms. We will not be liable for any delay or failure to perform under the Terms where the delay or failure results from any cause beyond our reasonable control.