The business address for Truist is Truist Financial Corporation, 214 N. Tryon Street, Charlotte, North Carolina 28202, USA. Truist Long Game Help & Support can be reached by submitting a request in the Help Center: Longgamehelp.truist.com.
The Truist Consumer Privacy Notice (PDF) applies to information that we collect about individuals who seek, apply for, or obtain Truist financial products and services for personal, family, or household purposes. The Truist Statement of Online Privacy also expressly applies to activities on this site. In addition, the Truist CCPA Notice At Collection related to the California Consumer Privacy Act applies to certain information we collect about California residents.
In addition to the personal information you provide to Truist when opening your Truist Bank account and Truist Online Banking account, Truist Long Game also receives analytics information such as your Internet Protocol or "IP" address, device ID, pages visited, and average time spent on a particular page. By visiting or using the App, you consent to Truist Long Game tracking your analytics information.
Please visit www.Truist.com/privacy and the Truist Consumer Privacy Notice for more information on how your personal information may be shared and how you may be able to limit certain types of sharing. Please note, we may also share aggregated and de-identified data, such as aggregated statistics regarding product usage, with third parties.
We reserve the right to transfer personal information we have about you in the event we sell or transfer all or a portion of our business or assets (including, without limitation, in the event of a reorganization, dissolution, or liquidation).
Truist Long Game may promote other Truist products and services on pages within our mobile application. By visiting or using the App, you consent to being shown advertisements for Truist products and services. To make the content and advertising as informative and useful as possible, Truist Long Game may target and personalize content and advertisements for Truist products and services in the App (when clients sign into the App with their Online Banking credentials).
Truist Financial Corporation may advertise the Truist Long Game product and services on websites and applications not affiliated with Truist. The third-party companies we hire to display these ads may use their own tracking technologies to measure the effectiveness of these ads and to understand your interests. Many third-party partners have their own privacy policies. We encourage you to review these policies carefully.
Email transmitted across the internet is normally not protected and may be intercepted and viewed by others. Therefore, you should refrain from sending any confidential or private information via unsecured email to Truist Long Game. We'll never ask you to send confidential information to us via email, such as your logon ID, password, full account numbers, or Social Security number. Occasionally, we will retain the content of your email—and our replies—to confirm proper responses to your questions and requests, to comply with legal and regulatory requirements, and to ensure that we consistently deliver an enjoyable client experience to you.
Truist Long Game will respond to the Global Privacy Control signal as explained further in the Truist CCPA Notice at Collection. At this time, we do not currently respond to other browser "do not track" signals or other mechanisms that allow you to tell websites you do not want to have online activities tracked.
Truist strictly follows the federal guidelines of the Children’s Online Privacy Protection Act (COPPA), which gives parents control over what type of information is collected online about their children. We do not knowingly collect, maintain, or use personally identifiable information from children under age 13 on our websites. Truist Long Game is not responsible for the data collection and use practices of nonaffiliated third parties that are linked from our websites. Visit the Federal Trade Commission’s COPPA Website for more information.
To protect personal information from unauthorized access and use, Truist uses security measures that comply with applicable federal and state laws. These measures may include device safeguards, secured files and buildings, as well as oversight of our third- party service providers to ensure information remains confidential and secure. Please visit the Truist Security Center for additional information.
If you have any questions about viewing, updating, or deleting personal information we have on file about you, please contact Truist Long Game Help & Support by submitting a right to know, correct, or delete request with the forms below:
You may also contact the Help Center at Longgamehelp.truist.com or you may reach the Truist Contact Center at 800-462-3971.
Truist Long Game responds to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. We will ask you to verify your identity to help us respond efficiently to your request. For any requests regarding your Truist account, please visit the Truist Privacy Center.
Under non-U.S. data protection laws, you may have the right to complain to a data protection authority about our collection and use of your personal information.
If you have any questions or comments on the Truist Long Game online privacy practices, please contact Truist Long Game Help & Support by submitting a request in the Help Center: Longgamehelp.truist.com.