Nathan Arthur

Manager, Business Analysis

• Manager of a growing international team of 18 Business Analysts, offering business support, project proposal development, and project analysis services to projects of all sizes. Responsible for all hiring and termination, salaries, promotions, task assignment, team activities, processes, and standards.
• Gathered and presented metrics about BA team bandwidth, backlog, and forecast, demonstrating a clear business need for expansion of the team. Successfully hired multiple new team members.
• Directly addressed a number of conflicts on the BA team, improving overall morale, significantly reducing turnover, and more closely aligning the individual BAs with their strengths and weaknesses. Described as "the best manager she's ever worked for" by multiple employees.
• Successfully managed the scoping and estimation of a multi-million dollar project to implement a business rules engine, earning cross-company buy-in to implement the engine and the project.

Lead Business Analyst

Title: Senior Business Analyst

• Developed and led a new scoping and estimation process for technology project proposals, improving estimates and enabling better project prioritization. Grew and matured this process into a department-wide standard that is successfully used for all projects.
• Managed day-to-day BA task assignments, tracking, and status reporting. Improved and optimized the BA team resource allocations, enabling a significantly higher level of throughput.

Client: Large Leading Healthcare Supplier

Scrum Master (Project Manager) / Coach

• Managed a Scrum team on a multi-team long-term project to re-implement the middle tier of the client's enterprise healthcare system.
• Coached the client on Agile project management, analysis, development, and testing best practices.

Client: Call Center Outsourcing Company

Project Manager

• Managed a seven-week discovery phase to develop a systems-integration project proposal.
• Developed a strong relationship with the client at all levels.

Client: Medical Liability Insurance Company

Project Manager / Analyst

• Served as project manager and analyst for the last phase of a long-running onshore/offshore project.
• Revamped the existing analysis process, significantly improving project velocity.
• Led scope management processes to reach an agreed-upon project plan for the final phase of the project.
• Successfully managed the closing-out of the project and knowledge transfer to the client's IT staff.

Client: Leading Auto Insurance Company

Lead Analyst / Coach

• Coached a seven-member analysis team the use of agile analysis methodologies for a project to replace an existing (COBOL) legacy system.
• Led changes in existing project management methodologies to follow standard agile practices.
• Earned IT buy-in for project strategy changes in order to earn business buy-in and improve the odds of success.
• Invited to assist other project teams with their analysis and QA processes, because of previous successes.
• Created a "best practice" agile methodology to be implemented across the client's 3000-person IT organization.

Product Manager

• Developed a company-wide product roadmap that defined business goals and long-term product vision. Worked with executive leadership to earn support from all departments.
• Analyzed and documented development costs for Noteworthy's content customization services, demonstrating that the existing pricing and business model was not profitable. Led the introduction of a new pricing model, making these services potentially profitable for the first time.
• Developed a process for project discovery and evaluation, causing re-prioritization of projects and releases, and resolving inter-departmental misunderstandings about project prioritization.
• Regularly initiated projects and performed all requirements analysis and specification. Known for producing the "best requirements that have come out of Product Management."
• Successfully led numerous cross-departmental development teams, managing the complete software lifecycle and performing all project management tasks.

Various roles: Developer / Architect / Analyst / Team Lead

• Developed major parts of the architecture vision for the product, including configuration, user management, data services, interfacing, networking, and J2EE integration.
• Helped lead an outsourced/offshore project to develop a new reporting service. Used the RUP process to develop detailed use cases and requirements, and to review and extend the design.
• Published a well-reviewed article in a widely read advanced-java mailing list about the Swing event model, threading, and wait cursors. See http://www.javaspecialists.co.za/archive/Issue075.html.
• Led teams of developers in design, implementation, and testing of features, architecture, tools, and fixes.
• Initiated a weekly brown-bag-lunch forum where employees gave presentations on relevant topics. Personally gave numerous presentations on topics like design patterns, coding fundamentals, and interface design.

Bachelor of Science, Computer Science