With a dedicated & knowledgeable customer service team, Truist strives to provide the highest level of satisfaction and support to our valued customers. Below is a contact list for our various support departments as well as links to self-help tools. To make it easier, we've also setup a contact form below that will ensure that your inquiry gets directed to the appropriate team.
General Inquiries & Non-Technical Support for Corporate Clients
  • Please contact your dedicated Account Managers for support
General Inquiries & Non-Technical Support for United Ways
Support for Donors & Volunteers
To Setup a Click & Give Campaign
For Corporate Clients
  • Please contact your dedicated Account Managers for support
For Administrators at NPOs,
United Ways & Charities
For Donors & Volunteers
Online Reporting for NPOs, United Ways, Charities & Donors
  • Access "Where Raised" reports, update the iGuide, track your donations & check pledge info
  • Truist Reporting Portal
Truist Reporting Support for NPOs
NPO Gateway Portal & Support

Support specialists are available from 9:00 am - 6:00 pm ET, Monday through Friday, excluding holidays.

Please tell us how we may help you so we can direct you to the appropriate portal or support department. For corporations, please contact your dedicated Account Manager for assistance.